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There are three variations of contractual systems: wholesaler-sponsored voluntary chains,retailer-sponsored cooperatives,and __________.


A) franchising
B) service-oriented voluntary chains
C) channel-dominated voluntary chains
D) distributorship cooperatives
E) reseller franchising

F) C) and D)
G) B) and E)

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In the automobile industry,many companies use a __________,whereby a manufacturer licenses dealers to sell its cars subject to various sales and service conditions.


A) service-sponsored producer franchise system
B) service-sponsored retail franchise system
C) manufacturer-sponsored wholesale franchise system
D) manufacturer-sponsored retail franchise system
E) administered vertical marketing system

F) A) and E)
G) A) and D)

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Which of the following statements regarding supply chain customer service is most accurate?


A) The output of a supply chain is measured in total units sold.
B) Customer service must be balanced against total logistics cost factors.
C) The output of a supply chain is measured either in total units sold or total number of customers served.
D) A firm's goal should be to provide superior customer service regardless of costs.
E) Customer service is the responsibility of marketing channel members and not the supplier network.

F) None of the above
G) A) and E)

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Pharmaceutical companies sell some of their products to hospitals and clinics directly.They also market other products to large retail chains like Walgreens that distribute them to their stores across the nation.In addition,they sell products to drug wholesalers that sell to the remaining independent drugstores in the U.S.What method of distribution best describes the method used by pharmaceutical companies in this example?


A) dual distribution
B) vertical distribution
C) horizontal distribution
D) direct distribution
E) exclusive distribution

F) A) and C)
G) None of the above

Correct Answer

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Tiffany & Co.manufactures about half of the fine jewelry items for sale in its stores and boutiques worldwide.Tiffany & Co.practices


A) backward integration.
B) forward integration.
C) vertical integration.
D) joint venturing.
E) horizontal integration.

F) A) and E)
G) B) and E)

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Which buyer requirement would be most important in choosing a channel for a financial service for a consumer who is interested in setting up a retirement account?


A) information
B) context
C) variety
D) pre- and postsale services
E) adaptation

F) A) and E)
G) B) and C)

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Logistics is most closely related to which element of the marketing mix?


A) product
B) place
C) production
D) promotion
E) price

F) None of the above
G) C) and D)

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An intermediary who sells to consumers is referred to as a(n) __________.


A) agent
B) broker
C) retailer
D) wholesaler
E) distributor

F) C) and D)
G) C) and E)

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Facilitating function activities include


A) buying and selling.
B) assorting,sorting,and storing.
C) financing,grading,and marketing information and research.
D) risk taking.
E) transportation.

F) A) and D)
G) A) and C)

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Walmart's marketing strategy is to be a reliable,lower-price retailer for a wide variety of mass consumption consumer goods.This strategy favors a(n) __________ designed to deliver products to consumers at the lowest possible cost.


A) integrated supply chain
B) global supply chain
C) efficient supply chain
D) responsive supply chain
E) customer service supply chain

F) C) and D)
G) A) and B)

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Another name for quick response systems is __________.


A) order replenishment systems
B) customer logistics factors
C) minimum-inventory systems
D) web-based response systems
E) efficient consumer response systems

F) A) and B)
G) All of the above

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Those activities that focus on getting the right amount of the right products to the right place at the right time at the lowest possible cost are referred to as


A) strategic distribution.
B) distribution management.
C) tactical marketing planning.
D) value chain optimization.
E) logistics.

F) C) and E)
G) A) and E)

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The Limited employs a quick response system to order fast-moving fashion items.The Limited's point-of-sale scanner records each sale.When stock falls below a minimum level,the system automatically sends an electronic order to the manufacturer,which processes the order immediately.This system has effectively reduced


A) dependability.
B) product flow.
C) replenishment time.
D) supply lag.
E) logistical lag.

F) A) and B)
G) D) and E)

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A __________ is essentially a sequence of linked suppliers and customers in which every customer is,in turn,a supplier to another customer until a finished product reaches the final consumer.


A) logistical flow
B) demand chain
C) supplier-customer alliance
D) supply chain
E) supply pipeline

F) None of the above
G) A) and E)

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When choosing a marketing channel or intermediary,it is important to ask three key questions: (1) Which channel and intermediaries will provide the best coverage of the target market? (2) Which channel and intermediaries will best satisfy the buying requirements of the target market? and (3)


A) How many of the firm's competitors will be using the same channels?
B) Which channels have strategic channel alliances with other resellers?
C) How long have the channel members and intermediaries been in business?
D) Who is responsible for negotiating the channel or intermediary contracts?
E) Which channel and intermediaries will be the most profitable?

F) C) and E)
G) C) and D)

Correct Answer

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Items such as large household appliances that require installation and delivery demonstrate the buyer requirements of __________.


A) information
B) convenience
C) variety
D) pre- or postsale services
E) adaptability

F) A) and B)
G) C) and D)

Correct Answer

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  Figure 12-3 -Figure 12-3 above depicts four common marketing channels for consumer products and services that differ by the kind and number of intermediaries.Channel  A  would be an appropriate marketing channel for which of the following? A) Toyota automobiles B) Shane Company jewelry C) John Deere construction machinery D) Hershey's candy E) State Farm insurance services Figure 12-3 -Figure 12-3 above depicts four common marketing channels for consumer products and services that differ by the kind and number of intermediaries.Channel "A" would be an appropriate marketing channel for which of the following?


A) Toyota automobiles
B) Shane Company jewelry
C) John Deere construction machinery
D) Hershey's candy
E) State Farm insurance services

F) B) and C)
G) A) and E)

Correct Answer

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A channel captain refers to


A) a member of a distribution channel that takes control through hegemony (power is not assigned,but assumed) .
B) a channel member (producer,wholesaler,or retailer) who coordinates,directs,and supports other channel members.
C) a channel team member known for his or her expertise in cutting through red tape.
D) a person responsible for implementing a firm's a mission statement linking all members of the marketing channel through a common goal.
E) the person with greatest authority who represents his or her channel in the distribution chain.

F) C) and D)
G) A) and B)

Correct Answer

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In marketing channels for business products,an intermediary that performs a variety of marketing channel functions including selling,stocking,delivering a full product assortment,and financing is referred to as a(n) __________.


A) agent
B) industrial distributor
C) wholesaler
D) retailer
E) channel captain

F) C) and E)
G) None of the above

Correct Answer

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One of the sales growth strategies Amazon considered early on is __________.


A) sales of books
B) sales of consulting services
C) sales of original paintings and wall art
D) selling Amazon's distribution centers
E) sales of greeting cards and invitations

F) B) and C)
G) A) and E)

Correct Answer

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