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Gatorade Thirst Quencher displays the letter G front and center along with the brand's iconic bolt."For Gatorade,G represents the heart,hustle,and soul of athleticism and will become a badge of pride for anyone who sweats,no matter where they're active." This is an example of __________ benefits.


A) functional
B) communications
C) perceptual
D) physical
E) tangible

F) A) and D)
G) B) and C)

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When most consumers who would buy a product are either repeat purchasers of the item or have tried and abandoned it,what stage of the product life cycle is the product in?


A) introduction
B) growth
C) maturity
D) decline
E) harvest

F) B) and E)
G) A) and B)

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Which of the following statements regarding labels is most accurate?


A) Although labels are can carry useful information,the less information communicated,the better.
B) The brand logo or brand name should always be the largest image on a label.
C) Labels can be very expensive,but they are important because they often are the first contact the consumer has with the product.
D) The best labels to use on food products are those that can be easily removed to promote recycling of the package.
E) One penny for every dollar consumers spend on products goes towards packaging and labeling costs.

F) C) and E)
G) A) and B)

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Twenty years ago,the Mississippi Gulf Coast was a nice place to vacation with a white sandy beach,golfing opportunities,resort hotels,and good seafood restaurants.With the addition of casinos,the Gulf Coast improved its odds of being a tourist destination for more travelers.This is an example of a __________ strategy.


A) market-product grid
B) diversification
C) market modification
D) product modification
E) product repositioning

F) C) and D)
G) B) and C)

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An organization's use of a name,phrase,design,symbol,or combination of these to identify its products and distinguish them from those of competitors is referred to as __________.


A) a label
B) branding
C) a trademark
D) a brand name
E) a trade name

F) A) and E)
G) A) and C)

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Four key challenges that package and label designers face include: (1) connecting with customers; (2) environmental concerns; (3) health,safety,and security issues; and (4) __________.


A) social and societal issues
B) competition from global markets
C) cost reduction
D) governmental regulations
E) diminishing color,symbol,and trademark selections

F) B) and E)
G) None of the above

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For more than 30 years,Starkist put 6.5 ounces of tuna into its regular-sized can.Today,Starkist puts only 6.125 ounces of tuna into the same-size can but charges the same price.Georgia-Pacific reduced the content of its Brawny paper towel six-roll pack by 20 percent without lowering the price.There are two sides to the ethical argument about this practice: that of consumer advocates and that of manufacturers.What is the practice called and what is the basic position of each side?

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The practice is called "downsizing," whi...

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All of the following are true about the price element of services EXCEPT:


A) price can be referred to in a variety of terms.
B) price can affect consumer perceptions of the service.
C) price is used in on-peak pricing to manage the variations in supply for the service.
D) price can be used in capacity management.
E) price can be used in services to imply a higher quality.

F) A) and E)
G) B) and E)

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When selecting a brand name,it should: (1) suggest product benefits; (2) be memorable,distinctive and positive; (3) __________; (4) have no legal or regulatory restrictions; and (5) be simple and emotional.


A) never have a humorous connotation
B) be easy to spell and pronounce
C) fit the company or product image
D) not be easily imitated
E) be patented

F) A) and E)
G) None of the above

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Bayer Aspirin is sold in the original strength,in a safety-coated version,in an extra-strength version,and in a version designed especially for women.Bayer is using __________.


A) product item expansion
B) subbranding
C) product line extension
D) co-branding
E) brand extension

F) B) and C)
G) A) and D)

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List the four sequential steps used to develop brand equity.Which step is the most difficult?

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The first step is to develop a positive ...

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The four steps in the building brand equity include (1) __________,(2) establishing a brand's meaning in the minds of consumers,(3) eliciting the proper consumer responses to a brand's identity and meaning,and (4) creating a consumer-brand connection.


A) developing positive brand awareness
B) lowering the price of products
C) easing consumers' decision making
D) incorporating higher value in products
E) creating market modification

F) A) and D)
G) None of the above

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Which of the following quotes from a new product adopter would signal the need for a firm to counteract a usage barrier?


A) "But it might make me fat."
B) "What if I can't make the monthly payments?"
C) "I don't want to try this if it means I have to swallow it with milk."
D) "Big deal,the only difference is the shape of the package."
E) "Sure I'll try it; why not!"

F) None of the above
G) A) and D)

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Which of the following products would have a fad product life cycle curve?


A) women's hosiery
B) car tattoos
C) electric cars
D) convection ovens
E) sport drinks

F) B) and E)
G) A) and E)

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Four key challenges that package and label designers face include: (1) connecting with customers; (2) __________; (3) health,safety,and security issues; and (4) cost reduction.


A) governmental regulations
B) environmental concerns
C) competition from global markets
D) patent and trademark issues
E) cultural and societal issues

F) C) and D)
G) A) and E)

Correct Answer

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Which of the following quotes from a new product adopter would signal the need for a firm to counteract a value barrier?


A) "But it might make me fat."
B) "What if I can't make the monthly payments?"
C) "I don't want to try this if it means I have to swallow it with milk."
D) "Big deal,the only difference is the shape of the package."
E) "Sure I'll try it; why not!"

F) B) and E)
G) None of the above

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Market modification refers to a marketing strategy that __________.


A) alters a product's characteristic such as its quality,performance,or appearance to increase its value to customers and to increase sales
B) manages a product's life cycle to increase its use among existing customers,create new use situations,or find new customers
C) tries to find new customers and convince users who abandoned the product to purchase again
D) drops the lowest producing market segment and replaces it with an entirely new one
E) combines the lowest producing market segment into others to achieve marketing economies of scale

F) A) and C)
G) B) and E)

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Sealy,the self-proclaimed largest manufacturer of mattresses in the U.S.,recently set out to redefine its place in the bedrooms of America.No longer was it going to be known as simply a mattress company.Now the name Sealy was going to be known as the world's leading "sleep wellness provider." This is an example of __________.


A) reverse marketing
B) demarketing
C) repositioning
D) resegmenting
E) positioning

F) A) and B)
G) A) and C)

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Which of the following statements regarding the place element of services is most accurate?


A) Place has little impact on the marketing of services because there are so many intermediaries from which a consumer may choose.
B) The distribution site and the service provider are the intangible components of the service.
C) Place is especially important factor because of the inconsistency between the service and the service provider.
D) Until recently,customers generally had to go to the service provider's physical location to purchase the service.
E) Technology is an effective way to bring services to the customer,but only if the consumer is a new user; otherwise,the disadvantages outweigh the benefits.

F) C) and E)
G) All of the above

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Service providers use tools such as __________,which consists of charging different prices for different times of the day or during different days of the week to reflect the variations in demand for their services.


A) scale pricing
B) capacity pricing
C) down-time pricing
D) off-peak pricing
E) fraction pricing

F) A) and E)
G) B) and E)

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