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The __________ can require a company to spend money on corrective advertising to rectify previous misleading ads.


A) Food and Drug Administration
B) U.S.Department of Justice
C) Federal Trade Commission
D) Better Business Bureau
E) American Marketing Association

F) B) and D)
G) B) and C)

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List the five environmental forces that have an impact on an organization as well as its suppliers and customers.Provide examples of factors that might be examined as part of environmental scanning for each of those forces.

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The following environmental forces have ...

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Which of the following has currently affects the baby boomer generation in a significant way?


A) They are beginning to have children.
B) They are getting their high school and college educations.
C) They are currently retiring or nearing retirement.
D) They are just being born.
E) They are beginning their primary school educations.

F) All of the above
G) B) and E)

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The groups primarily served by a firm exhibiting stakeholder responsibility include


A) the general public,public interest groups,and the environment.
B) consumers,employees,and supplier/distributors.
C) owners and stockholders.
D) the general public,owners,and stockholders.
E) government,owners,and stockholders.

F) C) and E)
G) D) and E)

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Agribusinesses that sell commodity products like wheat,rice,and grain are often in a __________ position with their competitors.


A) limited competition
B) pure competition
C) oligopoly competition
D) monopolistic competition
E) a monopoly

F) A) and D)
G) None of the above

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By 2015,which racial or ethnic group will have the greatest economic impact in the U.S.in terms of its buying power?


A) Asian Americans
B) Hispanics
C) African Americans
D) American Indian and other native populations
E) Indian immigrants (from India)

F) A) and D)
G) A) and C)

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An alternative to government control where an industry attempts to police itself is referred to as


A) consumer protection.
B) self-regulation.
C) industry accountability.
D) voluntary compliance.
E) government-imposed ethical policing.

F) C) and D)
G) A) and C)

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An increasing percentage of turkeys are now being marketed as "free range." Consumers typically pay $1 more per pound for free-range turkeys,which are thought to have lived more "humane" or "avian" lives-and as a result,to taste better than conventionally-raised turkeys.The USDA defines a free-range bird as one that has been allowed "access to the out-of-doors." Are turkey growers who allow their birds to access the out-of-doors only moments before they are killed acting socially responsible?

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To answer this question,students will ne...

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Oil prices have an impact on transportation costs for many types of products.Should oil prices change,the price consumers pay for products often is adjusted accordingly.Changing oil prices would be an example of a(n) __________ force.


A) social
B) economic
C) technological
D) competitive
E) regulatory

F) A) and C)
G) B) and E)

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Whistle-blowers refer to


A) employees who are simultaneously employed by competing firms and who trade company secrets.
B) employees who blackmail or extort money from their employers.
C) employees who are coerced by their employers to participate in illegal or unethical activities.
D) customers who report unethical or illegal actions of the firms that market the offerings they purchased.
E) employees who report unethical or illegal actions of their employers.

F) A) and C)
G) B) and E)

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Which of the following statements best describes a whistle-blower?


A) An employee is unhappy because his company is downsizing.
B) An employee tells the Consumer Product Safety Commission his company falsified safety reports on a child's car seat.
C) A salesperson for a hardware wholesaler tries to sell insurance to his regular customers in order to earn some extra income.
D) An employee loses his/her retirement fund due to a downturn in the stock market.
E) An employee spends the afternoon studying at work for her test rather than counting inventory as she was supposed to be doing.

F) D) and E)
G) A) and B)

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Multicultural marketing refers to combinations of the marketing mix that reflect the unique attitudes,ancestry,communication preferences,and lifestyles of different __________.


A) races or ethnic groups
B) nations
C) religions
D) generational cohorts
E) genders

F) A) and B)
G) C) and D)

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The residents of Alaska and people throughout the world were outraged when the Exxon Valdez crashed into a shoal and dumped millions of gallons of crude oil into the pristine waters of Prince William Sound.People were upset with Exxon's response to the disaster.The company was slow to admit its mistake and even slower to implement cleanup activities.Exxon was criticized for acting in a manner that would benefit the organization but not society.In short,Exxon did not demonstrate


A) social responsibility.
B) value consciousness.
C) green marketing.
D) profit responsibility.
E) cause marketing.

F) B) and E)
G) A) and B)

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Policy makers at the Federal Reserve in the United States believe it takes a far bigger change in inflation to affect unemployment than it did 25 years ago.Now,when inflation fluctuates,they are more likely to blame other factors,such as the price of oil.This is an example of a(n) __________ environmental force.


A) cultural
B) regulatory
C) competitive
D) cost
E) economic

F) A) and B)
G) A) and E)

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The form of competition in which there are many sellers and they each have a similar product is referred to as __________.


A) pure competition
B) singular competition
C) an oligopoly
D) monopolistic competition
E) a monopoly

F) A) and B)
G) A) and E)

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Cloud computing,such as Apple's iCloud,enables businesses and consumers to share one's data or use a firm's software application like Microsoft Office directly from that firm's or a third party's server over the Internet rather than having that data file or program reside on a personal computer.This is an example of a change in the __________ marketing environment.


A) regulatory
B) sociocultural
C) competitive
D) technological
E) marketing mix

F) A) and C)
G) C) and D)

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Two increasingly important values for consumers around the world are __________.


A) self-esteem and fitness
B) wealth and health
C) patriotism and friendship
D) family and fun
E) sustainability and preservation of the environment

F) A) and B)
G) A) and C)

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Since ___________ is typically regulated by the state or federal government,marketing plays a relatively small role in this setting.


A) pure competition
B) a pure monopoly
C) an oligopoly
D) monopolistic competition
E) a megopoly

F) A) and B)
G) D) and E)

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The Lanham Act (1946)


A) prevents someone from using a copyrighted materials on a noncompeting product.
B) protects the consumer from product defects.
C) provides for registration of a company's trademarks in the United States.
D) allows a company to secure rights to a name before its actual use.
E) facilitates the protection of international trademark rights throughout the world.

F) A) and E)
G) A) and D)

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Profit responsibility,societal responsibility,and stakeholder responsibility are three concepts of


A) cause marketing.
B) moral idealism.
C) social responsibility.
D) utilitarianism.
E) green marketing.

F) B) and E)
G) A) and E)

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