Question 1

Trying to change the structure of an industry is

Accepted Answer

A)   adapting.
B)   an opportunity.
C)   shaping.
D)   refreezing.
E)   development.F) C) and D)
G) All of the above

Question 2

Becoming world-class means merely striving to improve.

Accepted Answer

A) True 
 B)False

Question 3

A disadvantage of joint ventures as a means to acquire new technology is that

Accepted Answer

A)   it is the most expensive and time-consuming way to develop new technology.
B)   it makes a firm solely dependent on its internal development capabilities.
C)   coordination costs can be high and organizational cultures can clash, limiting the outcomes.
D)   purchase of a company can be expensive.
E)   it fails to establish a new company.F) A) and E)
G) C) and D)

Question 4

Select the true statement regarding development projects.

Accepted Answer

A)   The teams involved in development projects are isolated from suppliers and customers.
B)   They are given a lot of time and other resources to develop a product.
C)   They work against the philosophy of continuous improvement.
D)   The members of a development project pursue different and conflicting goals.
E)   They feature a cross-functional team that works together on an overall concept.F) A) and D)
G) D) and E)

Question 5

"We have rapidly grown into a top-tier provider of environmental services worldwide, and our clients expect us to employ top-tier talent and use top-tier technology tools," said Leo Dischinger, Chief Technology Officer. "Therefore, over the next two years, our company is going to invest in top-tier technology tools. But we first have to understand what we currently use in our worldwide offices-that is, determine which technologies the company most depends upon." The first step that Leo is describing is

Accepted Answer

A)   a benchmarking study.
B)   a gap analysis.
C)   a SWOT analysis.
D)   a technology audit.
E)   an environmental scanning effort.F) A) and E)
G) A) and D)

Question 6

________ is the first consideration in developing a strategy around technological innovation.

Accepted Answer

A)   Organizational suitability
B)   Market potential
C)   Social feasibility
D)   Ethnographical viability
E)   Political supportF) A) and D)
G) A) and C)

Question 7

"Thanks to the patents that we have filed over the past decade, we have been able to exclusively market our new technologies at premium pricing. And premium pricing has been critical to our success because our technologies have been very expensive to develop," said Karen. What is Karen's message about patents and copyrights?

Accepted Answer

A)   Piracy and fakery of her company's technologies render patent protection worthless.
B)   Her company's technology development costs cannot be justified.
C)   Patents have allowed her company to recoup the costs of their investments in technologies.
D)   Exclusive marketing requires patent protection.
E)   Her company has not gained value from legal counsel due to a patent lawyer's high hourly rates.F) All of the above
G) C) and D)

Question 8

Executives in ________ firms give priority to developing and exploiting technological expertise, and decision makers have bold, intuitive visions of the future.

Accepted Answer

A)   defender
B)   prospector
C)   analyzer
D)   follower
E)   reactorF) C) and E)
G) A) and D)

Question 9

Discuss the four basic types of organizational development.

Accepted Answer

Organization development (OD) is a syste...

Question 10

An entrepreneur wanted to sell washing machines with dryers in a tropical country. To his disappointment, he found that nobody wanted to buy these machines. He realized that the dry climate of the country contributed to his failure. People usually hung their washed clothes out in the sun to dry. The lack of ________ was responsible for the failure of his product.

Accepted Answer

A)   market receptiveness
B)   technological feasibility
C)   organizational suitability
D)   economic viability
E)   capability developmentF) B) and C)
G) C) and D)

Question 11

During the unfreezing stage of the three-stage model to manage resistance against change, management

Accepted Answer

A)   strengthens the new behaviors that support the change.
B)   creates new behaviors that are as rigid as the old ones.
C)   establishes a vision of where the company is heading.
D)   realizes that the past ways of thinking, feeling, and doing things are obsolete.
E)   implements control systems that support the change.F) D) and E)
G) C) and D)

Question 12

Needs that customers have not yet experienced are

Accepted Answer

A)   meaningful.
B)   clear.
C)   unarticulated.
D)   distinct.
E)   expected.F) None of the above
G) A) and B)

Question 13

________ is best described as the advantage that comes from offering a unique good or service for which customers are willing to pay a premium price.

Accepted Answer

A)   Equilibrium
B)   Standardization
C)   Differentiation
D)   Liquidity
E)   CapitalizationF) A) and E)
G) A) and B)

Question 14

Joanne Pearlman, CEO of Franklin Enterprises, told her vice presidents, "We're a huge company, and we are talking about a massive change in the way we do business. A lot of long-time employees will resist these changes, so we must help them recognize that their old ways are obsolete." How would you advise them to accomplish this?

Accepted Answer

A)   Tell the employees that they will be punished severely if they do not switch to the new ways from the obsolete old ways.
B)   Discuss the negative consequences of the old ways by comparing the organization's performance to that of its competitors.
C)   Pin the blame for the organization's poor performance directly and entirely on the workers.
D)   Show the employees the new way to perform their job without consulting them.
E)   Induce fear among employees by bombarding them with facts related to the organization's performance.F) C) and D)
G) A) and B)

Question 15

Patricia, a secretary at a law firm, had a comfortable job with fixed working hours. Suddenly, her boss informed her that starting next week, she would be required to work extra hours. He said that the firm had received many new clients; therefore, the workload had increased. Taken aback by the unanticipated change, Patricia refused to comply with her boss's wishes. Patricia resisted the change because

Accepted Answer

A)   she had expected it.
B)   the change was unexpected and took her by surprise.
C)   she had sufficient time to think about the change and prepare for it.
D)   the timing of the change was wrong from the company's perspective.
E)   her current job already had variable working hours.F) B) and E)
G) A) and C)

Question 16

"Carl, we have the lab facilities, the know-how, and the time to implement this new technology through ________. We can then patent it and keep it proprietary, even though it will take additional staff and funding," said Mandi Provence, lab manager, to Carl Fredericks, general manager.

Accepted Answer

A)   internal development
B)   licensing
C)   contracted development
D)   franchising
E)   research partnershipF) C) and E)
G) A) and D)

Question 17

A start-up and an established company have entered into a business agreement. In this arrangement, the established company will provide capital and other resources and the start-up will contribute its technological expertise. This method of acquiring new technology is known as

Accepted Answer

A)   offshoring.
B)   research partnership.
C)   benchmarking.
D)   technology trading.
E)   internal development.F) A) and E)
G) C) and D)

Question 18

Increasing ________ involves improving an organization's ability to respond to customers, stockholders, governments, employees, and other stakeholders, which results in better-quality products, higher financial returns, and high quality of work life.

Accepted Answer

A)   micromanagement
B)   management myopia
C)   groupthink
D)   organizational effectiveness
E)   organizational bureaucracyF) A) and B)
G) A) and C)

Question 19

Bill, a bright entry-level chemist, recommended to his manager, "Suzanne, we should develop and maintain a 'wiki'-a website to capture knowledge that will be lost when senior staff retire in the next five years." Suzanne replied, "Bill, I appreciate your enthusiasm. However, we just don't have the technical know-how to undertake your idea." Suzanne's reluctance to implement Bill's idea can be attributed to the lack of

Accepted Answer

A)   chemistry expertise.
B)   technological feasibility.
C)   market responsiveness.
D)   internal capabilities.
E)   economic viability.F) A) and E)
G) B) and C)

Question 20

________ is best described as anticipating and preparing for an uncertain future.

Accepted Answer

A)   Reverse brainstorming
B)   Reverse mentoring
C)   Proactive change
D)   Disruptive innovation
E)   Reactive changeF) A) and B)
G) B) and C)

Exam 15: Innovating and Changing

Becoming world-class means merely striving to improve.

Correct Answer
verified

Increasing ________ involves improving an organization's ability to respond to customers, stockholders, governments, employees, and other stakeholders, which results in better-quality products, higher financial returns, and high quality of work life.

Correct Answer
verified

Correct Answer
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________ is best described as anticipating and preparing for an uncertain future.

Correct Answer
verified

________ is best described as the advantage that comes from offering a unique good or service for which customers are willing to pay a premium price.

Correct Answer
verified

During the unfreezing stage of the three-stage model to manage resistance against change, management

Correct Answer
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Discuss the four basic types of organizational development.

Correct Answer
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Organization development (OD) is a syste...
View Answer

Select the true statement regarding development projects.

Correct Answer
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Needs that customers have not yet experienced are

Correct Answer
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Executives in ________ firms give priority to developing and exploiting technological expertise, and decision makers have bold, intuitive visions of the future.

Correct Answer
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Correct Answer
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Correct Answer
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Trying to change the structure of an industry is

Correct Answer
verified

Correct Answer
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"Carl, we have the lab facilities, the know-how, and the time to implement this new technology through ________. We can then patent it and keep it proprietary, even though it will take additional staff and funding," said Mandi Provence, lab manager, to Carl Fredericks, general manager.

Correct Answer
verified

________ is the first consideration in developing a strategy around technological innovation.

Correct Answer
verified

Correct Answer
verified

A start-up and an established company have entered into a business agreement. In this arrangement, the established company will provide capital and other resources and the start-up will contribute its technological expertise. This method of acquiring new technology is known as

Correct Answer
verified

Correct Answer
verified

A disadvantage of joint ventures as a means to acquire new technology is that

Correct Answer
verified

Exam 15: Innovating and Changing

Becoming world-class means merely striving to improve.

Correct AnswerverifiedShow Answer

Increasing ________ involves improving an organization's ability to respond to customers, stockholders, governments, employees, and other stakeholders, which results in better-quality products, higher financial returns, and high quality of work life.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

________ is best described as anticipating and preparing for an uncertain future.

Correct AnswerverifiedShow Answer

________ is best described as the advantage that comes from offering a unique good or service for which customers are willing to pay a premium price.

Correct AnswerverifiedShow Answer

During the unfreezing stage of the three-stage model to manage resistance against change, management

Correct AnswerverifiedShow Answer

Discuss the four basic types of organizational development.

Correct AnswerverifiedOrganization development (OD) is a syste...View AnswerShow Answer

Select the true statement regarding development projects.

Correct AnswerverifiedShow Answer

Needs that customers have not yet experienced are

Correct AnswerverifiedShow Answer

Executives in ________ firms give priority to developing and exploiting technological expertise, and decision makers have bold, intuitive visions of the future.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Trying to change the structure of an industry is

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

"Carl, we have the lab facilities, the know-how, and the time to implement this new technology through ________. We can then patent it and keep it proprietary, even though it will take additional staff and funding," said Mandi Provence, lab manager, to Carl Fredericks, general manager.

Correct AnswerverifiedShow Answer

________ is the first consideration in developing a strategy around technological innovation.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A start-up and an established company have entered into a business agreement. In this arrangement, the established company will provide capital and other resources and the start-up will contribute its technological expertise. This method of acquiring new technology is known as

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A disadvantage of joint ventures as a means to acquire new technology is that

Correct AnswerverifiedShow Answer

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Organization development (OD) is a syste...
View Answer

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