Question 1

In a conversation during lunch, Billy was casually discussing with other managers how they can improve the competition and team spirit within the organization by arranging a soccer match between different departments. This organizational communication exemplifies

Accepted Answer

A)   asynchronous communication.
B)   the grapevine.
C)   intrapersonal communication.
D)   filtering.
E)   groupthink.F) A) and B)
G) A) and C)

Question 2

Swift Corporation is a company where information is available as needed, moving quickly and easily enough that it functions far better as a whole team than as separate parts. Swift Corporation is a ________ organization.

Accepted Answer

A)   bureaucratic
B)   tall
C)   traditional
D)   closed-book
E)   boundarylessF) C) and E)
G) A) and D)

Question 3

Aryana's manager, Albert, told her not to share an e-mail with anyone because of its proprietary information, but another manager, Nicholas, asked her to forward it to him, saying that Albert approved. Without asking for a written request, Aryana forwarded the e-mail to Nicholas. When Albert found out, he said Aryana was guilty of being insubordinate, refusing to believe her story. What was the disadvantage of the oral communication between Aryana and Nicholas?

Accepted Answer

A)   Oral communication can lead to spontaneous emotional outbursts.
B)   The receiver of oral communication cannot sense the sender's sincerity.
C)   Oral communication allows no scope for a permanent record of the message.
D)   The receiver of oral communication has too much time to think about the message.
E)   Oral communication provides no scope for direct and immediate feedback.F) A) and E)
G) A) and D)

Question 4

________ is the practice of sharing with employees at all levels of an organization vital information previously meant for management's eyes only.

Accepted Answer

A)   Job sharing
B)   Micromanagement
C)   Blogging
D)   Open-book management
E)   CrowdsourcingF) A) and B)
G) A) and C)

Question 5

Edward had tossed and turned all night, sleeping poorly, worrying about his production management responsibilities. Now, in this morning's meeting with Tanya, his best worker, he can barely stay awake, much less pay attention to what she is saying. The communication process is being hampered by

Accepted Answer

A)   noise.
B)   ambiguity.
C)   perceptual bias.
D)   a language barrier.
E)   an attitudinal barrier.F) C) and D)
G) A) and E)

Question 6

Westin said to his division manager, "Roberto, if we win the Johnson contract next year, my business unit will contribute a profit of $1.5 million to your division. But, the odds of us winning the contract are quite small, so my annual plan should assume a profit of $0.8 million, which is still a record high number for us. That is much more realistic, but still challenging." "Great," said Roberto, "I'll put you down for $1.5 million." Westin left the meeting, frustrated that Roberto appeared to ignore him. Roberto was guilty of

Accepted Answer

A)   encrypting.
B)   filtering.
C)   encoding.
D)   bootlegging.
E)   stereotyping.F) B) and E)
G) A) and E)

Question 7

An advantage of one-way communication over two-way communication is that it

Accepted Answer

A)   is more accurate than two-way communication.
B)   is less difficult and time-consuming than two-way communication.
C)   helps the receivers understand the information better when compared to two-way communication.
D)   provides better scope for opinions and suggestions than two-way communication.
E)   creates fewer problems in the process when compared to two-way communication.F) B) and D)
G) All of the above

Question 8

"We have agreed with the client on the simple topics in the contract, using back-and-forth e-mails and edited files. However, the next topics in the contract are going to be difficult to negotiate," said Jonas. "I will call the client and suggest that we meet in their offices for a few days, face-to-face, to hammer out an agreement on the tough topics." Why did Jonas suggest this approach?

Accepted Answer

A)   In online bargaining, negotiators distrust one another more than in face-to-face negotiations.
B)   In online bargaining, complex problems can be solved.
C)   In online bargaining, people are confident that they will be highly satisfied with the outcome.
D)   In online bargaining, communicators can pick up on subtle, nonverbal clues.
E)   In online bargaining, decisions will be more quickly made, of higher quality, and more satisfying.F) B) and D)
G) B) and C) A

Question 9

To listen effectively, ________ should be avoided.

Accepted Answer

A)   focusing on central ideas
B)   withholding evaluation until the speaker's message is understood
C)   judging the speaker's delivery instead of the content
D)   capitalizing on thought speed
E)   having several systems for note takingF) A) and B)
G) C) and D)

Question 10

Kingsley Phipps, CEO of Red Storm Enterprises, announced to his vice presidents, "Effectively immediately, we will no longer do business with Blue Stone Supplies. I have encountered too many instances of unethical communications from their executives. More specifically, I have heard them ________ to achieve personal gain."

Accepted Answer

A)   speak truthfully, omit negative information, or state opinions as facts
B)   exaggerate, omit negative information, or state opinions as facts
C)   speak truthfully, omit negative information, or state facts as opinions
D)   exaggerate, omit negative information, or state facts as opinions
E)   exaggerate, include negative information, or state opinions as factsF) A) and B)
G) A) and C)

Question 11

Linda Rodriguez, CEO of UltraHealth, realizes that she needs to formally communicate to her division vice presidents that the board of directors has increased the firm's profit expectations by 10 percent, and that any vice president whose division underperforms this target will be replaced. What do you think is the best way for Linda to officially communicate this information to her vice presidents?

Accepted Answer

A)   In a downward fashion, via formal memo, to convey expectations and outcomes.
B)   In an upward fashion, via formal memo, to maintain positive morale.
C)   In a horizontal fashion, via formal memo, to maintain equity among the vice presidents.
D)   By the grapevine (informal means)  to maintain esprit de corps.
E)   By informal conversation, so as to not commit expectations in writing.F) A) and B)
G) D) and E)

Question 12

What are the four things that should be done for effective communication?

Accepted Answer

The four things that people should do to avoid problems and to communicate effectively are:
• Ensure that the receivers attend to the message they are sending.
• Consider the other party's frame of references and attempt to convey the message with that viewpoint in mind.
• Take concrete steps to minimize perceptual errors and improper signals in sending and receiving.
• Send consistent messages.

Question 13

"It's been two days since I sent the e-mail, and I still haven't heard back from the client. I just don't know how he feels about the bad news I had to deliver," said Justin. His boss replied, "Why don't you call him? You know that a disadvantage of written communication is that

Accepted Answer

A)   the receiver can pick up on subtle nonverbal cues conveyed by the sender."
B)   the sender lacks immediate feedback."
C)   it engenders trust among users."
D)   it always reliably transmits sensitive or private information."
E)   it fails to leave a permanent record of communication."F) All of the above
G) B) and C)

Question 14

Tyler, a manager, calls for a meeting with his subordinate, Kaitlyn, to discuss a new project. When she gives her opinion, Tyler summarizes it in order to ensure that he has understood Kaitlyn's point the way she meant it. Tyler is involved in ________ to lead to effective communication.

Accepted Answer

A)   filtering
B)   encrypting
C)   groupthink
D)   reflection
E)   crowdsourcingF) A) and D)
G) A) and E)

Question 15

Explain the problems that underlie the lack of information in an organization.

Accepted Answer

Several problems underlie the lack of in...

Question 16

Michelle needs a decision today about a product release. In an e-mail she asks for input from her team that is more in-depth than, "Looks good to me." However, as she had feared her team members' input lacks specificity or suggestions. The disadvantage of electronic communication that Michelle is experiencing is that it

Accepted Answer

A)   may not be effective for solving some types of complex problems.
B)   encourages more people to participate and share their ideas with others.
C)   enables routine messages to be delivered with speed and efficiency.
D)   engenders more trust among users than does face-to-face communication.
E)   reduces the time to communicate.F) A) and C)
G) A) and E)

Question 17

Describe how senders can improve their presentations, writing word choice, and body language.

Accepted Answer

To start, be aware that honest, direct, ...

Question 18

________ is the degree to which a communication channel conveys information.

Accepted Answer

A)   Media richness
B)   Locus of control
C)   Media thickness
D)   Span of control
E)   Message intensityF) All of the above
G) C) and D)

Question 19

Sandi posts information about the new cleaning products her company has developed and how they are safe for the environment. Julia is using a(n)  ________ to communicate.

Accepted Answer

A)   instant message
B)   e-mail
C)   blog
D)   status update
E)   RSSF) None of the above
G) A) and B)

Question 20

How can language interfere or enhance communication effectiveness?

Accepted Answer

Word choice can enhance or interfere with communication effectiveness. For example, jargon is actually a form of shorthand and can make communication more effective when both the sender and the receiver know the buzzwords. But when the receiver is unfamiliar with the jargon, misunderstandings result. When people from different functional areas or disciplines communicate with one another, misunderstandings often occur because of such language barriers. As in writing, simplicity usually helps.

Exam 13: Communicating

In a conversation during lunch, Billy was casually discussing with other managers how they can improve the competition and team spirit within the organization by arranging a soccer match between different departments. This organizational communication exemplifies

Correct Answer
verified

Swift Corporation is a company where information is available as needed, moving quickly and easily enough that it functions far better as a whole team than as separate parts. Swift Corporation is a ________ organization.

Correct Answer
verified

Correct Answer
verified

________ is the practice of sharing with employees at all levels of an organization vital information previously meant for management's eyes only.

Correct Answer
verified

Edward had tossed and turned all night, sleeping poorly, worrying about his production management responsibilities. Now, in this morning's meeting with Tanya, his best worker, he can barely stay awake, much less pay attention to what she is saying. The communication process is being hampered by

Correct Answer
verified

Correct Answer
verified

An advantage of one-way communication over two-way communication is that it

Correct Answer
verified

Correct Answer
verified
A

To listen effectively, ________ should be avoided.

Correct Answer
verified

Correct Answer
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Correct Answer
verified

What are the four things that should be done for effective communication?

"It's been two days since I sent the e-mail, and I still haven't heard back from the client. I just don't know how he feels about the bad news I had to deliver," said Justin. His boss replied, "Why don't you call him? You know that a disadvantage of written communication is that

Correct Answer
verified

Tyler, a manager, calls for a meeting with his subordinate, Kaitlyn, to discuss a new project. When she gives her opinion, Tyler summarizes it in order to ensure that he has understood Kaitlyn's point the way she meant it. Tyler is involved in ________ to lead to effective communication.

Correct Answer
verified

Explain the problems that underlie the lack of information in an organization.

Correct Answer
verified
Several problems underlie the lack of in...
View Answer

Correct Answer
verified

Describe how senders can improve their presentations, writing word choice, and body language.

Correct Answer
verified
To start, be aware that honest, direct, ...
View Answer

________ is the degree to which a communication channel conveys information.

Correct Answer
verified

Sandi posts information about the new cleaning products her company has developed and how they are safe for the environment. Julia is using a(n) ________ to communicate.

Correct Answer
verified

How can language interfere or enhance communication effectiveness?

Exam 13: Communicating

In a conversation during lunch, Billy was casually discussing with other managers how they can improve the competition and team spirit within the organization by arranging a soccer match between different departments. This organizational communication exemplifies

Correct AnswerverifiedShow Answer

Swift Corporation is a company where information is available as needed, moving quickly and easily enough that it functions far better as a whole team than as separate parts. Swift Corporation is a ________ organization.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

________ is the practice of sharing with employees at all levels of an organization vital information previously meant for management's eyes only.

Correct AnswerverifiedShow Answer

Edward had tossed and turned all night, sleeping poorly, worrying about his production management responsibilities. Now, in this morning's meeting with Tanya, his best worker, he can barely stay awake, much less pay attention to what she is saying. The communication process is being hampered by

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

An advantage of one-way communication over two-way communication is that it

Correct AnswerverifiedShow Answer

Correct AnswerverifiedA

To listen effectively, ________ should be avoided.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What are the four things that should be done for effective communication?

"It's been two days since I sent the e-mail, and I still haven't heard back from the client. I just don't know how he feels about the bad news I had to deliver," said Justin. His boss replied, "Why don't you call him? You know that a disadvantage of written communication is that

Correct AnswerverifiedShow Answer

Tyler, a manager, calls for a meeting with his subordinate, Kaitlyn, to discuss a new project. When she gives her opinion, Tyler summarizes it in order to ensure that he has understood Kaitlyn's point the way she meant it. Tyler is involved in ________ to lead to effective communication.

Correct AnswerverifiedShow Answer

Explain the problems that underlie the lack of information in an organization.

Correct AnswerverifiedSeveral problems underlie the lack of in...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Describe how senders can improve their presentations, writing word choice, and body language.

Correct AnswerverifiedTo start, be aware that honest, direct, ...View AnswerShow Answer

________ is the degree to which a communication channel conveys information.

Correct AnswerverifiedShow Answer

Sandi posts information about the new cleaning products her company has developed and how they are safe for the environment. Julia is using a(n) ________ to communicate.

Correct AnswerverifiedShow Answer

How can language interfere or enhance communication effectiveness?

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Several problems underlie the lack of in...
View Answer

Correct Answer
verified

Correct Answer
verified
To start, be aware that honest, direct, ...
View Answer

Correct Answer
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Correct Answer
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