Question 1

Brooke advised her subordinate, "Josh, all organizations and teams experience conflict. Your aim should be to make the conflict ________, that is, to make those involved believe they have benefited rather than lost from the conflict. Benefits can be in the form of new solutions or strengthened work relationships."

Accepted Answer

A)   competitive
B)   repetitive
C)   productive
D)   mediating
E)   accommodatingF) B) and E)
G) A) and C)

Question 2

A(n)  ________ relationship is created when managers are called on to mediate conflict between two organizational units.

Accepted Answer

A)   service
B)   work-flow
C)   stabilization
D)   audit
E)   liaisonF) All of the above
G) D) and E)

Question 3

Select the benefit that teams CANNOT achieve.

Accepted Answer

A)   an increase in productivity
B)   an improvement in quality
C)   a reduction in costs
D)   an analysis of staffing
E)   an increase in speedF) A) and E)
G) A) and C)

Question 4

"We have all the experts that we need to meet the team's objectives-an electrical engineer, a mechanical engineer, a chemist, a chemical engineer, an accountant, and a financial analyst," thought Keva. "But our meetings and interactions have been stiff, forced, and occasionally tinged with conflict. We need to add a ________ to our team, to bring some humor, to boost morale, to soothe hurt feelings, and to show concern."

Accepted Answer

A)   team maintenance specialist
B)   gatekeeper
C)   mediator
D)   task specialist
E)   groupthinkerF) All of the above
G) A) and C)

Question 5

Describe the four-stage strategy typically followed by human resources managers to settle disputes.

Accepted Answer

The four-stage strategy typically follow...

Question 6

________ coordinate and provide directions to the subunits under their jurisdiction and integrate work among subunits.

Accepted Answer

A)   Management teams
B)   Focus groups
C)   Interest groups
D)   Parallel teams
E)   Project teamsF) A) and E)
G) A) and B)

Question 7

A conflict management strategy that results in satisficing but not optimizing solutions is

Accepted Answer

A)   accommodation.
B)   compromise.
C)   collaboration.
D)   competing.
E)   respect.F) None of the above
G) C) and D)

Question 8

Work teams

Accepted Answer

A)   operate separately from the regular work structure of the firm on a temporary basis.
B)   typically are well defined and a clear part of the formal organizational structure.
C)   are the least common types of teams found in organizations.
D)   only exist in a traditional work environment.
E)   are not directly involved in manufacturing or providing services, but they support other teams that are involved in these activities.F) B) and E)
G) None of the above

Question 9

A ________ is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.

Accepted Answer

A)   team
B)   population
C)   system
D)   sample
E)   groupF) A) and C)
G) A) and E)

Question 10

When teams must obtain clearance from others before they act, a ________ relationship is created.

Accepted Answer

A)   service
B)   work-flow
C)   liaison
D)   stabilization
E)   proceduralF) A) and D)
G) A) and E)

Question 11

Self-managed teams are seldom found in manufacturing.

Accepted Answer

A) True 
 B)False

Question 12

A social facilitation effect can be maintained if

Accepted Answer

A)   performance goals are ambiguous.
B)   group members do not know each other.
C)   group members believe that their lack of effort will go undetected.
D)   the task is meaningful to the people working on it.
E)   the culture supports individualism.F) All of the above
G) A) and E)

Question 13

A(n)  ________ relationship develops when people not directly in the chain of command evaluate the methods and performances of other teams.

Accepted Answer

A)   service
B)   work-flow
C)   liaison
D)   audit
E)   advisoryF) None of the above
G) A) and B)

Question 14

A(n)  ________ is a collection of people who interact to undertake a task but do not necessarily perform as a unit or achieve significant performance improvements.

Accepted Answer

A)   group
B)   environment
C)   team
D)   system
E)   sampleF) B) and D)
G) C) and D)

Question 15

________ make or do things like manufacture, assemble, sell, or provide service.

Accepted Answer

A)   Work teams
B)   Focus groups
C)   Staff departments
D)   Quality circles
E)   Interest groupsF) A) and C)
G) C) and D)

Question 16

To ensure that a team is successful, it is important for the team leader to

Accepted Answer

A)   seek the inputs of all members.
B)   allow groupthink within the team.
C)   reduce trust between its members.
D)   practice supervisory leadership.
E)   ensure that team members obtain permission for every innovative idea.F) A) and E)
G) A) and D)

Question 17

Social loafing can be avoided if

Accepted Answer

A)   group members do not know each other.
B)   the communication between group members is limited.
C)   group members believe that others will take advantage of them.
D)   clear performance goals exist.
E)   the culture supports and rewards individual performance.F) B) and E)
G) A) and B)

Question 18

What are the stages of team development?

Accepted Answer

A key aspect of group development is the...

Question 19

Discuss at least three reasons why groups fail.

Accepted Answer

There are several potential barriers tha...

Question 20

In the context of roles of a superior team leader, empowering refers to

Accepted Answer

A)   setting a benchmark for the team and dictating terms that will help achieve the benchmark.
B)   influencing team members, as well as obtaining external support for teams.
C)   exhibiting social and political awareness, caring for team members, and building trust.
D)   seeking information from managers, peers, and specialists, and investigating problems systematically.
E)   delegating authority, being flexible regarding team decisions, and coaching.F) B) and C)
G) None of the above

Exam 12: Teamwork

Correct Answer
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In the context of roles of a superior team leader, empowering refers to

Correct Answer
verified

A ________ is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.

Correct Answer
verified

Correct Answer
verified

What are the stages of team development?

Correct Answer
verified
A key aspect of group development is the...
View Answer

________ coordinate and provide directions to the subunits under their jurisdiction and integrate work among subunits.

Correct Answer
verified

A(n) ________ relationship is created when managers are called on to mediate conflict between two organizational units.

Correct Answer
verified

Work teams

Correct Answer
verified

________ make or do things like manufacture, assemble, sell, or provide service.

Correct Answer
verified

A social facilitation effect can be maintained if

Correct Answer
verified

A conflict management strategy that results in satisficing but not optimizing solutions is

Correct Answer
verified

Social loafing can be avoided if

Correct Answer
verified

To ensure that a team is successful, it is important for the team leader to

Correct Answer
verified

Discuss at least three reasons why groups fail.

Correct Answer
verified
There are several potential barriers tha...
View Answer

When teams must obtain clearance from others before they act, a ________ relationship is created.

Correct Answer
verified

Select the benefit that teams CANNOT achieve.

Correct Answer
verified

Describe the four-stage strategy typically followed by human resources managers to settle disputes.

Correct Answer
verified
The four-stage strategy typically follow...
View Answer

A(n) ________ relationship develops when people not directly in the chain of command evaluate the methods and performances of other teams.

Correct Answer
verified

A(n) ________ is a collection of people who interact to undertake a task but do not necessarily perform as a unit or achieve significant performance improvements.

Correct Answer
verified

Self-managed teams are seldom found in manufacturing.

Correct Answer
verified

Exam 12: Teamwork

Correct AnswerverifiedShow Answer

In the context of roles of a superior team leader, empowering refers to

Correct AnswerverifiedShow Answer

A ________ is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What are the stages of team development?

Correct AnswerverifiedA key aspect of group development is the...View AnswerShow Answer

________ coordinate and provide directions to the subunits under their jurisdiction and integrate work among subunits.

Correct AnswerverifiedShow Answer

A(n) ________ relationship is created when managers are called on to mediate conflict between two organizational units.

Correct AnswerverifiedShow Answer

Work teams

Correct AnswerverifiedShow Answer

________ make or do things like manufacture, assemble, sell, or provide service.

Correct AnswerverifiedShow Answer

A social facilitation effect can be maintained if

Correct AnswerverifiedShow Answer

A conflict management strategy that results in satisficing but not optimizing solutions is

Correct AnswerverifiedShow Answer

Social loafing can be avoided if

Correct AnswerverifiedShow Answer

To ensure that a team is successful, it is important for the team leader to

Correct AnswerverifiedShow Answer

Discuss at least three reasons why groups fail.

Correct AnswerverifiedThere are several potential barriers tha...View AnswerShow Answer

When teams must obtain clearance from others before they act, a ________ relationship is created.

Correct AnswerverifiedShow Answer

Select the benefit that teams CANNOT achieve.

Correct AnswerverifiedShow Answer

Describe the four-stage strategy typically followed by human resources managers to settle disputes.

Correct AnswerverifiedThe four-stage strategy typically follow...View AnswerShow Answer

A(n) ________ relationship develops when people not directly in the chain of command evaluate the methods and performances of other teams.

Correct AnswerverifiedShow Answer

A(n) ________ is a collection of people who interact to undertake a task but do not necessarily perform as a unit or achieve significant performance improvements.

Correct AnswerverifiedShow Answer

Self-managed teams are seldom found in manufacturing.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A key aspect of group development is the...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
There are several potential barriers tha...
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Correct Answer
verified

Correct Answer
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Correct Answer
verified
The four-stage strategy typically follow...
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Correct Answer
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Correct Answer
verified

Correct Answer
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