Question 1

In a traditional work environment,

Accepted Answer

A)   everyone works to continuously improve methods and processes.
B)   rewards are based on individual and team performance.
C)   managers and team members jointly determine and plan the work.
D)   most information is freely shared at all levels.
E)   risk taking is discouraged and punished.F) B) and C)
G) A) and E)

Question 2

________ typically provide the most honest, and most crucial and useful, feedback about the performance of a team.

Accepted Answer

A)   External customers
B)   Team leaders
C)   Category captains
D)   Task specialists
E)   GatekeepersF) B) and C)
G) D) and E)

Question 3

Typically, conflict can

Accepted Answer

A)   only be managed by compromise.
B)   foster creativity when it is about ideas.
C)   never be considered a normal part of life in organizations.
D)   foster creativity when it is about personalities.
E)   only be managed by collaboration.F) B) and D)
G) B) and C)

Question 4

In a(n)  ________ leadership approach, the team leader seeks input from group members for decisions, provides assignments and experiences to develop members' skills and abilities, and coordinates group effort.

Accepted Answer

A)   autocratic
B)   participative
C)   supervisory
D)   dictatorial
E)   teamF) C) and D)
G) None of the above

Question 5

At the team leadership level, the team leader

Accepted Answer

A)   focuses on broadening team capabilities through projects and assignments.
B)   handles most of the leadership duties.
C)   focuses primarily on developing individual performance.
D)   reacts to change rather than anticipating change.
E)   opposes differences within the team.F) A) and B)
G) B) and C)

Question 6

Identify a defining characteristic of a traditional work environment.

Accepted Answer

A)   Jobs require broad skills and knowledge.
B)   Rewards are based on individual and team performance.
C)   Measured risk taking is encouraged and supported.
D)   Managers primarily determine "best methods" related to work processes.
E)   Most information is freely shared at all levels of the organization.F) B) and E)
G) D) and E)

Question 7

"Jin, I'm going to put you in charge of the production team for our first shift, and your team will be fully responsible for our entire production process and the products made during that shift. Your team will make decisions and be responsible for a complete range of tasks, including purchasing of materials, oversight of quality control, maintenance, and shipping." Jin will be leading a work team called

Accepted Answer

A)   a traditional work group.
B)   a quality circle.
C)   an autonomous work group.
D)   a semiautonomous work group.
E)   a parallel team.F) A) and B)
G) B) and C)

Question 8

"I've got a really tough problem in my business unit," said Spencer to his boss. "My marketing team is very, very tight and very cohesive. But they have unacceptably ________. As a result, they are ruining our unit's performance."

Accepted Answer

A)   low-performance norms
B)   high task performance
C)   low relationship behavior
D)   low participative behavior
E)   high-performance normsF) All of the above
G) A) and C)

Question 9

"So, do you want me to go ahead and wait?" asked Dennis. "I've had it with you!" said Calvin. "'Waiting is not an action or effort. If so, it would be your first action or effort all day. I'm tired of carrying you, and I'm tired of covering for you. Help me with this!" In this situation, Dennis is displaying

Accepted Answer

A)   cooptation.
B)   groupthink.
C)   social loafing.
D)   cognitive dissonance.
E)   bootlegging.F) B) and E)
G) B) and C)

Question 10

Discuss the three criteria that define team effectiveness.

Accepted Answer

Team effectiveness is defined by three c...

Question 11

What are the characteristics of a traditional work environment?

Accepted Answer

The characteristics of a traditional wor...

Question 12

"We're finally there!" thought Maritza, division manager for LexCorp. "It's taken over a year, but my marketing team has finally gelled. The team members not only work very effectively together, they enjoy working together. And, just as importantly, they ________. Therefore, their performance, based on our numbers, is better than the performance of any other team in the company."

Accepted Answer

A)   are accountable only to me
B)   establish high-performance norms for the team
C)   seek many new members for the team
D)   set high levels of groupthink for the team
E)   never disagreeF) A) and C)
G) B) and E)

Question 13

What are some responses to conflict, and how do these responses affect the success or failure of a team?

Accepted Answer

Conflict management affects the success ...

Question 14

In a traditional work environment,

Accepted Answer

A)   most information is "management property."
B)   managers and team members jointly determine and plan the work.
C)   rewards are primarily based on contributions to individual and team performance.
D)   measured risk taking is encouraged and supported.
E)   everyone works to continuously improve methods and processes.F) All of the above
G) B) and D)

Question 15

Among the roles that superior team leaders perform, ________ involves seeking information from managers, peers, and specialists, and investigating problems systematically.

Accepted Answer

A)   relating
B)   empowering
C)   scouting
D)   probing
E)   paradingF) C) and D)
G) A) and B)

Question 16

What are the benefits that teams provide for their members?

Accepted Answer

Teams provide many benefits for their me...

Question 17

Job skills learned by working in a team are not transferable to new positions.

Accepted Answer

A) True 
 B)False

Question 18

"Abner, I'm able to announce to you today that you have been tasked to work on the concept team for the next-generation electric car-something that has been a goal of yours for several years. This team will work together for about three years or longer, and it is comprised of experts in various fields. You will supply the expert knowledge in electronics, and others will bring expertise in battery technologies, suspension, drive train, body style, etc." Abner has been assigned to a(n)

Accepted Answer

A)   focus group.
B)   project and development team.
C)   quality circle.
D)   staff department.
E)   interest group.F) A) and E)
G) B) and C)

Question 19

________ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.

Accepted Answer

A)   Assertiveness
B)   Cohesiveness
C)   Unity-of-command
D)   Collectivism
E)   Locus of controlF) A) and E)
G) D) and E)

Question 20

Persuading, as one of the roles that superior team leaders perform, refers to

Accepted Answer

A)   seeking information from managers, peers, and specialists, and investigating problems systematically.
B)   delegating authority, being flexible regarding team decisions, and coaching.
C)   exhibiting social and political awareness, caring for team members, and building trust.
D)   influencing team members, as well as obtaining external support for teams.
E)   micromanaging team members to ensure that they strictly follow the team norms.F) All of the above
G) B) and C)

Exam 12: Teamwork

What are the benefits that teams provide for their members?

Correct Answer
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Teams provide many benefits for their me...
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At the team leadership level, the team leader

Correct Answer
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Discuss the three criteria that define team effectiveness.

Correct Answer
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Team effectiveness is defined by three c...
View Answer

Typically, conflict can

Correct Answer
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What are the characteristics of a traditional work environment?

Correct Answer
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The characteristics of a traditional wor...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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In a(n) ________ leadership approach, the team leader seeks input from group members for decisions, provides assignments and experiences to develop members' skills and abilities, and coordinates group effort.

Correct Answer
verified

________ typically provide the most honest, and most crucial and useful, feedback about the performance of a team.

Correct Answer
verified

Persuading, as one of the roles that superior team leaders perform, refers to

Correct Answer
verified

Identify a defining characteristic of a traditional work environment.

Correct Answer
verified

Job skills learned by working in a team are not transferable to new positions.

Correct Answer
verified

________ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.

Correct Answer
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Correct Answer
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In a traditional work environment,

Correct Answer
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In a traditional work environment,

Correct Answer
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"I've got a really tough problem in my business unit," said Spencer to his boss. "My marketing team is very, very tight and very cohesive. But they have unacceptably ________. As a result, they are ruining our unit's performance."

Correct Answer
verified

What are some responses to conflict, and how do these responses affect the success or failure of a team?

Correct Answer
verified
Conflict management affects the success ...
View Answer

Among the roles that superior team leaders perform, ________ involves seeking information from managers, peers, and specialists, and investigating problems systematically.

Correct Answer
verified

Exam 12: Teamwork

What are the benefits that teams provide for their members?

Correct AnswerverifiedTeams provide many benefits for their me...View AnswerShow Answer

At the team leadership level, the team leader

Correct AnswerverifiedShow Answer

Discuss the three criteria that define team effectiveness.

Correct AnswerverifiedTeam effectiveness is defined by three c...View AnswerShow Answer

Typically, conflict can

Correct AnswerverifiedShow Answer

What are the characteristics of a traditional work environment?

Correct AnswerverifiedThe characteristics of a traditional wor...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In a(n) ________ leadership approach, the team leader seeks input from group members for decisions, provides assignments and experiences to develop members' skills and abilities, and coordinates group effort.

Correct AnswerverifiedShow Answer

________ typically provide the most honest, and most crucial and useful, feedback about the performance of a team.

Correct AnswerverifiedShow Answer

Persuading, as one of the roles that superior team leaders perform, refers to

Correct AnswerverifiedShow Answer

Identify a defining characteristic of a traditional work environment.

Correct AnswerverifiedShow Answer

Job skills learned by working in a team are not transferable to new positions.

Correct AnswerverifiedShow Answer

________ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In a traditional work environment,

Correct AnswerverifiedShow Answer

In a traditional work environment,

Correct AnswerverifiedShow Answer

"I've got a really tough problem in my business unit," said Spencer to his boss. "My marketing team is very, very tight and very cohesive. But they have unacceptably ________. As a result, they are ruining our unit's performance."

Correct AnswerverifiedShow Answer

What are some responses to conflict, and how do these responses affect the success or failure of a team?

Correct AnswerverifiedConflict management affects the success ...View AnswerShow Answer

Among the roles that superior team leaders perform, ________ involves seeking information from managers, peers, and specialists, and investigating problems systematically.

Correct AnswerverifiedShow Answer

Correct Answer
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Teams provide many benefits for their me...
View Answer

Correct Answer
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Correct Answer
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Team effectiveness is defined by three c...
View Answer

Correct Answer
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Correct Answer
verified
The characteristics of a traditional wor...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Conflict management affects the success ...
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Correct Answer
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