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Exam 9: Managing Diversity and Inclusion

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Question 1

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Cara works in a department where there are only a few women. Pictures of scantily clad women are posted in the employee breakroom. She is uncomfortable being in the breakroom while men are present, so she avoids the breakroom. She considers it a hostile environment. Cara is experiencing

A) overreaction.
B) acceptable "good-old-boy" behavior.
C) sexual harassment.
D) workplace cohesion.
E) affirmative action.

F) B) and C)
G) B) and E)

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Question 2

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Work team diversity promotes creativity and innovation because people with different backgrounds

A) value the benefits of stereotyping.
B) are less tolerant toward diverse styles and approaches.
C) hold different perspectives on issues.
D) are bound to adopt standardized operating methods.
E) facilitate the occurrence of groupthink.

F) D) and E)
G) C) and E)

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Question 3

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The first affirmative action programs were initiated to correct the past exclusion of women and minorities from the business world.

Cohesiveness is very high in the case of a diversified workforce.

The term ________ is used to refer to all kinds of differences including religious affiliation, age, disability status, economic class, and lifestyle in addition to gender, race, ethnicity, and nationality.

Jerry looked up to see one of his workers, Gus, walk into his office. Gus said, "Jerry, you really need to do something about Rick, Nicky, and those other knuckleheads on the first shift. Every time I come into work around 4 pm, they're in the locker room, swapping ethnic jokes. I'm getting tired of it." Jerry recognizes that Gus is filing a complaint about

At QP Systems Inc., the authorities are taking special efforts to recruit qualified members from minority groups that have been discriminated against in the past. This is referred to as

Jeff, frontline supervisor at BlueWave Footwear, met with his human resources manager, Vicki. Jeff said, "One of my male employees told me this morning that he wants some action taken against one of his coworkers, a female. He said that she pats his behind when he walks by and flirts with him verbally. He said that this has been going on a while, and he is embarrassed and tired of it. Because in this case a female is bothering a male, is this a problem that I have to worry about?" How should Vicki reply?

In the weekly managers' meeting, Brianna confided that one of her employees was struggling with alcoholism and that his condition was affecting his work performance. She said, "I need for his work performance to improve, and we are working with human resources to develop a program to accomplish that. At the same time, I am mindful of the requirements of the ________, including the need to not discriminate against him and recognize that he has the same rights and opportunities as everyone else."

Companies with a reputation for providing opportunities for diverse employees are most likely to

Pascal Monteau, CEO of JBC Corporation, envisions a significant global expansion for the firm in the next five years. Thus, he asked his division presidents to each compile a list of in-house candidates who are likely to succeed in a global environment as expatriates. Pascal said, "We are looking for candidates with a number of traits, including ________."

In monolithic organizations, conflicts among groups tend to be low. The most likely reason behind this low rate of conflict is that in monolithic organizations,

________ is a tendency to judge foreign people or groups by the standards of one's own culture or group, and to see one's own standards as superior.

Discuss the challenges of a diverse workforce.

________ are high-level managers who help people meet top management and learn the norms and values of the organization.

Discuss some of the work-related differences that foreign nationals will encounter when working in the United States.

Enforcement of the ________, if only in the United States, became more vigorous following high-profile financial scandals at Enron, WorldCom, and other corporations.

Theo, as part of his recent promotion, attended a training program that focused on issues like active listening, mentoring, and giving feedback. The training program required Theo to participate in exercises that focused on these areas along with other managers and employees. Theo found the seminar to be very helpful in pointing out the different approaches preferred by people from different backgrounds. This type of instruction is common in diversity training and is known as

According to Geert Hofstede's model, in collectivist societies

Starting her career as a junior engineer in a power plant was overwhelming for June. She found herself as one of the very few females and minority members working at the plant. Her supervisor, Dwayne, reached out to her and realized she needed help entering the informal company networks. She also needed to understand the norms and values of the organization. What action plan would it be advisable for Dwayne to initiate to best accomplish these goals?