Question 1

Permitting older employees to work fewer hours per week as a strategy to attract and retain these experienced people is an effort toward

Accepted Answer

A)   job rotation.
B)   social facilitation.
C)   phased retirement.
D)   downsizing.
E)   micromanaging.F) C) and E)
G) B) and D)

Question 2

Awareness building in diversity training is designed to

Accepted Answer

A)   make managers aware of the problems involved in promoting workplace diversity.
B)   impart specific skills to managers.
C)   increase recognition of the meaning and importance of valuing diversity.
D)   educate employees on ways to improve their interpersonal skills.
E)   make managers aware of the need to give members of minority groups low-status jobs.F) B) and D)
G) D) and E)

Question 3

Retaining good workers, irrespective of their diverse backgrounds, is becoming increasingly important because

Accepted Answer

A)   the younger workforce has lower educational qualifications.
B)   replacing experienced workers has become more costly.
C)   the number of monolithic organizations is increasing.
D)   the market demand for labor force is reducing.
E)   converting pluralistic organizations into monolithic organizations has become necessary.F) A) and D)
G) A) and E)

Question 4

Bradley Technologies is opening a branch office in Taiwan. The responsibility for staffing this office falls to Joseph Milhouse, Vice President of International Operations, based in Chicago. Joseph has decided to enlist the help of a Taiwan-based agent, Peter Liu, to help him fill several open positions in the new office. Peter advises Joseph to fill the positions with ________, in other words, native Taiwanese because they will better understand how to conduct business with clients in Taiwan.

Accepted Answer

A)   third-country nationals
B)   host-country nationals
C)   second-country nationals
D)   ethnocentricists
E)   expatriatesF) A) and B)
G) A) and C)

Question 5

________ are parent-company nationals who are sent to work at a foreign subsidiary.

Accepted Answer

A)   Third-country nationals
B)   Host-country nationals
C)   Category captains
D)   Expatriates
E)   InpatriatesF) A) and D)
G) None of the above

Question 6

Sarah, department manager at RRE Corporation, met with her division manager and told him, "As is common with many working women, I carry the bulk of family responsibilities. And that puts me at a disadvantage when my employer expects employees, especially managers like me, to put in long hours and sacrifice our personal lives. I would like to propose that RRE ________."

Accepted Answer

A)   offer fixed work schedules
B)   disallow work from home
C)   offer flexible work schedules
D)   shift more family responsibilities to men
E)   encourage employees with work/family conflicts to find other employmentF) B) and D)
G) A) and D)

Question 7

In moving from domestic to international management, managers need to develop a ________ portfolio of behaviors and the capacity to adjust their behavior for a particular situation.

Accepted Answer

A)   wide
B)   narrow
C)   precise
D)   limited
E)   strongF) C) and D)
G) C) and E)

Question 8

When miscommunication and stress reduce cohesiveness, it is most likely that

Accepted Answer

A)   instances of groupthink increase.
B)   performance may decline.
C)   ethnocentrism decreases.
D)   creativity within teams increases.
E)   instances of stereotyping decrease.F) C) and E)
G) A) and D)

Question 9

"Juan, I'm sure glad that I hired you, Rita, Jesus, and Adriana-the first Hispanic employees in our small firm," said Randy, owner of SureFire Pest Control. "You and your colleagues have shown that a ________ provides greater knowledge of ________. As a result, we have been able to design products, services, and marketing campaigns to meet our Hispanic customers' needs."

Accepted Answer

A)   diverse workforce; diverse markets
B)   homogenous workforce; diverse markets
C)   homogenous workforce; homogenous markets
D)   diverse workforce; homogenous markets
E)   local workforce; homogenous marketsF) C) and E)
G) A) and E)

Question 10

To correct the past exclusion of women and minorities, companies introduced ________, which meant they would use special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.

Accepted Answer

A)   ethnocentrism
B)   affirmative action
C)   groupthink
D)   social audits
E)   class action suitsF) B) and D)
G) C) and D)

Question 11

Typically, diversity training has two components:

Accepted Answer

A)   skill building and technical training.
B)   personal values assessment and skills training.
C)   reverse mentoring and technical training.
D)   awareness building and skill building.
E)   reverse mentoring and gap analysis.F) C) and D)
G) B) and D)

Question 12

Deborah Patterson, CEO of MakeGood Inc., said to her vice president of international operations, Stu Linkletter, "Bob has been managing our Tokyo branch office for two years. As you know, the costs that we are incurring for Bob's and his family's relocation and in-country support are tremendous-living expenses for his family, transportation, escalated salary, private education for his children, and trips home, just to name a few. What is our current staffing plan?" Stu replied, "Bob has been training Kyoshi Tanaka to take over as branch manager, so that Bob can come back to headquarters. That will help with customer relations and will significantly reduce our costs. For many reasons, it makes sense for a(n)  ________ to manage our Tokyo operations."

Accepted Answer

A)   expatriate
B)   host-country national
C)   third-country national
D)   parent-country national
E)   inpatriateF) All of the above
G) A) and B)

Question 13

In monolithic organizations,

Accepted Answer

A)   group members from other than the norm primarily hold low-status jobs.
B)   minority members identify strongly with the company.
C)   minority members need not adopt the norms of the majority to survive.
D)   cultural integration is very high.
E)   discrimination and prejudice are almost nonexistent.F) B) and D)
G) None of the above

Question 14

An organization that has the least structural integration of diverse workers is

Accepted Answer

A)   a monolithic organization.
B)   a multicultural organization.
C)   most likely to fully integrate minority group members both formally and informally.
D)   a pluralistic organization.
E)   most likely to use affirmative action approach to prevent any discrimination.F) A) and E)
G) B) and C)

Question 15

Define sexual harassment and describe the two categories with examples.

Accepted Answer

Sexual harassment is unwelcome sexual co...

Question 16

Discuss how culture plays out in terms of ethical behavior. What can organizations do to manage these issues more effectively?

Accepted Answer

Answers may vary. If managers are to fun...

Question 17

"We are certainly in a better position in terms of diversity management than we were five years ago," said Patricia Collins-Jones, CEO of BetterFit, Inc. "We certainly have a more diverse employee population, and we have taken steps to involve people from different backgrounds in our business operations. However, I expect us to do more. We must be an organization where diversity not only exists, but is valued. We must ________."

Accepted Answer

A)   encourage minority group members to adopt the norms of the majority
B)   fully integrate minority group members, both formally and informally
C)   strive to build a more homogeneous employee population
D)   focus primarily upon employees' visible differences, like race or sex
E)   encourage more intergroup productive conflictF) C) and D)
G) B) and E)

Question 18

Sandra Stone, Vice President of International Operations for Global Apparel Corporation, was working with her subordinate, Pete Thompson, to plan for his upcoming 18-month overseas assignment to the firm's new office in Rome. Based upon her experience with previous failed overseas assignments, she was taking steps to avoid another failure. Therefore, one of the key features of Sandra's plan for Pete was to

Accepted Answer

A)   develop a reentry plan for Pete prior to the completion of the overseas assignment.
B)   limit communication to every-other-month status phone calls so as to not micromanage Pete.
C)   develop performance measures after Pete had completed his first year.
D)   save costs by avoiding a "look-see" trip for Pete and his family, given Pete's enthusiasm.
E)   develop the assignment "on the fly" given the uncertainties involved.F) None of the above
G) A) and B)

Question 19

Both categories of harassment, quid pro quo and hostile environment, violate ________, regardless of the sex of the harasser and the victim.

Accepted Answer

A)   the Americans with Disabilities Act
B)   the Fair Labor Standards Act
C)   Title VII of the Civil Rights Act of 1964
D)   the Labor-Management Reporting and Disclosure Act
E)   the Equal Employment Opportunity ActF) All of the above
G) A) and B)

Question 20

Lester tells his human resources manager, "Mr. Josephs, my boss, Sandra Elkins, has been flirting with me for a few weeks, but I've been politely laughing off her comments. Today she told me that, of the six workers in her group, she can only promote one. She added that she would look upon me favorably for promotion if I'd go on a business trip with her this weekend." A proper response from Mr. Josephs would be,

Accepted Answer

A)   "Sandra is known for her flirting. Just ignore it."
B)   "You should be flattered! Let's see how this develops, and we will proceed accordingly."
C)   "Thank you for coming forward. I will follow up immediately."
D)   "As an adult, you will need to decide how much you value a promotion."
E)   "If this happens again, please document the event, and let me know."F) B) and E)
G) C) and E)

Exam 9: Managing Diversity and Inclusion

Correct Answer
verified

Correct Answer
verified

To correct the past exclusion of women and minorities, companies introduced ________, which meant they would use special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.

Correct Answer
verified

________ are parent-company nationals who are sent to work at a foreign subsidiary.

Correct Answer
verified

Permitting older employees to work fewer hours per week as a strategy to attract and retain these experienced people is an effort toward

Correct Answer
verified

Typically, diversity training has two components:

Correct Answer
verified

An organization that has the least structural integration of diverse workers is

Correct Answer
verified

In monolithic organizations,

Correct Answer
verified

When miscommunication and stress reduce cohesiveness, it is most likely that

Correct Answer
verified

In moving from domestic to international management, managers need to develop a ________ portfolio of behaviors and the capacity to adjust their behavior for a particular situation.

Correct Answer
verified

Correct Answer
verified

Awareness building in diversity training is designed to

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Discuss how culture plays out in terms of ethical behavior. What can organizations do to manage these issues more effectively?

Correct Answer
verified
Answers may vary. If managers are to fun...
View Answer

Correct Answer
verified

Retaining good workers, irrespective of their diverse backgrounds, is becoming increasingly important because

Correct Answer
verified

Define sexual harassment and describe the two categories with examples.

Correct Answer
verified
Sexual harassment is unwelcome sexual co...
View Answer

Both categories of harassment, quid pro quo and hostile environment, violate ________, regardless of the sex of the harasser and the victim.

Correct Answer
verified

Correct Answer
verified

Exam 9: Managing Diversity and Inclusion

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

To correct the past exclusion of women and minorities, companies introduced ________, which meant they would use special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.

Correct AnswerverifiedShow Answer

________ are parent-company nationals who are sent to work at a foreign subsidiary.

Correct AnswerverifiedShow Answer

Permitting older employees to work fewer hours per week as a strategy to attract and retain these experienced people is an effort toward

Correct AnswerverifiedShow Answer

Typically, diversity training has two components:

Correct AnswerverifiedShow Answer

An organization that has the least structural integration of diverse workers is

Correct AnswerverifiedShow Answer

In monolithic organizations,

Correct AnswerverifiedShow Answer

When miscommunication and stress reduce cohesiveness, it is most likely that

Correct AnswerverifiedShow Answer

In moving from domestic to international management, managers need to develop a ________ portfolio of behaviors and the capacity to adjust their behavior for a particular situation.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Awareness building in diversity training is designed to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Discuss how culture plays out in terms of ethical behavior. What can organizations do to manage these issues more effectively?

Correct AnswerverifiedAnswers may vary. If managers are to fun...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Retaining good workers, irrespective of their diverse backgrounds, is becoming increasingly important because

Correct AnswerverifiedShow Answer

Define sexual harassment and describe the two categories with examples.

Correct AnswerverifiedSexual harassment is unwelcome sexual co...View AnswerShow Answer

Both categories of harassment, quid pro quo and hostile environment, violate ________, regardless of the sex of the harasser and the victim.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Answers may vary. If managers are to fun...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Sexual harassment is unwelcome sexual co...
View Answer

Correct Answer
verified

Correct Answer
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