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A(n) ________ refers to a situation wherein workers go on strike to compel employers to agree to their terms.


A) wildcat strike
B) economic strike
C) arbitration strike
D) comparable worth
E) grievance procedure

F) B) and E)
G) None of the above

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A(n) ________ is a managerial performance test in which candidates participate in a variety of exercises and situations.


A) background check
B) assessment center
C) job analysis
D) performance appraisal
E) reference check

F) B) and D)
G) B) and E)

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Jake, machinist at Loki Manufacturing, exclaimed to his coworker, "Pete! Great news! The union won the election! That means that management and the union, representing us, are legally required to ________."


A) bargain in good faith
B) stay out of each other's business
C) continue business as usual
D) start over by having all employees reapply for their jobs
E) operate under the existing contract

F) C) and D)
G) A) and B)

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A company wants to hire a model to appear in a television ad to promote its products. Prospective candidates have been asked to audition so that the company can choose the most suitable person. The candidates are being subjected to a(n) ________ test.


A) discriminatory
B) reference
C) performance
D) integrity
E) analytical

F) C) and D)
G) A) and B)

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Tony, the human resources manager for TopShelf Beverages, is confidentially working with line managers to lay off a significant portion of the work force, while simultaneously processing generous retention bonuses and sizeable salary increases for top executives, one of whom Tony is also investigating for corrupt management practices. Feeling conflicted, Tony remembers that human resources managers typically face greater ________ challenges than other managers.


A) profit and loss
B) ethical
C) operational
D) planning
E) fiscal

F) None of the above
G) A) and E)

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Which type of training familiarizes new employees with their jobs, work units, and the organization in general?


A) orientation
B) team
C) diversity
D) performance
E) customer service

F) A) and B)
G) B) and E)

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In the context of selection techniques, what is validity? Describe the different types of validity.

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Validity is the degree to which a select...

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Carrie, a human resources consultant to Fortune 500 firms, told her client, "Decades-long forecasts of an increasingly diverse workforce have become fact. Today, applicants to your open positions are much more likely to represent diversity, including ________, minorities, and disabled workers."


A) men, immigrants, older workers,
B) women, immigrants, older workers,
C) women, immigrants, younger workers,
D) immigrants, white workers,
E) women, U.S. citizens, older workers,

F) D) and E)
G) A) and E)

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The selection technique that involves asking each applicant the same questions and comparing their responses to a standardized set of answers is a(n) ________ interview.


A) structured
B) nondirective
C) termination
D) invalid
E) analytical

F) None of the above
G) B) and D)

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When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n)


A) gainsharing plan.
B) profit-sharing plan.
C) individual incentive plan.
D) merit pay system.
E) stock option plan.

F) B) and E)
G) A) and D)

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In the context of incentive systems, ________ reward employees for increasing productivity or saving money in areas under their direct control.


A) gainsharing plans
B) individual incentive plans
C) stock plans
D) profit-sharing plans
E) merit pay systems

F) A) and B)
G) A) and C)

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What are the advantages of structured interviews?

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Structured interviews tend to be more re...

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In the context of training methods, ________ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills.


A) role-playing
B) lecturing
C) needs assessment
D) adverse impact
E) job rotation

F) D) and E)
G) C) and D)

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Fred received an offer of employment from Major Walker, his potential supervisor at the Department of Defense, contingent upon Fred's successful passing of a ________. When he called Major Walker to ask about this requirement, Major Walker said, "Fred, it is a frequently used as part of the employee selection process. Many federal agencies and private U.S. employers use it."


A) drug test
B) background check
C) reference check
D) personality test
E) integrity test

F) All of the above
G) D) and E)

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In collective bargaining, workers are paid while they are on strike.

A) True
B) False

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Two years ago, Lynn hired 15 new people into her department. Since their hire, they have undergone training, development, performance appraisals, and compensation review/reward. Now it is time to evaluate ________, in terms of productivity, quality, innovation, satisfaction, turnover, absenteeism, health, and other factors.


A) results
B) methods
C) programming
D) controls
E) planning

F) None of the above
G) C) and D)

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A 360-degree appraisal is the process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance. In this process, feedback is obtained from multiple sources except for


A) subordinates.
B) peers.
C) superiors.
D) customers.
E) every level involved with the employee.

F) All of the above
G) B) and E)

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Outplacement is


A) recruiting from external sources.
B) hiring from external applicants.
C) an illegal activity under the WARN Act of 1989.
D) dismissing people from the company.
E) helping dismissed workers find employment elsewhere.

F) B) and C)
G) A) and E)

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You are a manager at an accounting firm. How would you develop an effective coaching program?

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Answers will vary, but should ...

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In the context of selection methods, personality tests


A) are illegal.
B) are universally used.
C) are hard to defend in court.
D) have no relationship with job satisfaction.
E) are highly valid.

F) A) and C)
G) None of the above

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