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Exam 8: Managing Human Resources

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Question 41

True/False

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In the context of strategic human resources management, well-chosen, motivated people are easy to imitate.

A) True
B) False

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Question 42

Multiple Choice

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The programming stage involves

A) hiring and firing employees.
B) evaluating employee performance levels.
C) determining appropriate automation methods.
D) implementing specific activities like recruitment.
E) calculating legally justifiable compensation levels.

F) C) and D)
G) B) and E)

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Question 43

Multiple Choice

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In the context of performance appraisals, in a(n) ________ technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance.

Manuel, a frontline business manager, was thrilled to be accepted into Ward Corporation's ________ program, part of the company's management development program. He knew that this would significantly broaden his experience and improve his skills, because he would spend six months in each of the following departments: procurement, invoicing, treasury, and audit.

"Boy, that was a stressful interview," said Bobby. "The hiring manager's toughest question was, 'What conflict have you encountered in the workplace, and how did you resolve it?" Bobby just experienced a ________ interview.

________ refers to the degree to which a test actually predicts or correlates with job performance.

________ tests are administered by employers to assess the honesty of a job candidate.

Employers prefer external recruiting by newspaper advertisements to other methods.

Claire, engineering manager at Farley Corporation, was delighted to hear that her firm had won a big project requiring a lot of engineering-more engineering than her current staff could perform. Before she called the human resources department to enlist their help in identifying candidates to fill new positions, she first engaged in some human resources planning. Therefore, she met with her group leaders to determine

Jules, supervisor at TopAce Manufacturing, burst into his manager's office. Jules said, "Ben, I just got a call from the human resources department. They told me that we were being sued by that woman who interviewed for my open position last month!" Ben asked, "Do you know the reason for the lawsuit?" Jules replied, "She's probably just mad. You see, I had second thoughts about having sent her an offer letter, so I sent a follow-up letter revoking the offer. Then I called her to tell her that I really thought she would be happier somewhere else because women should not work in a manufacturing environment. She's just upset that I didn't hire her." Ben replied, "And with good cause, Jules. What you said is not only entirely inappropriate and untrue, you have violated

Describe the process used by employees to form unions.

Sam's boss tells him, "Sam, you're still new to management, especially people management. Always remember that your people can really deliver a competitive advantage when

Tobey and Loy applied for a managerial position with a company. After their interviews, they compared notes and found that they had been asked the same questions. In the context of the given scenario, they had been subjected to a(n) ________ interview.

In the context of employee benefits, ________ provides financial support to employees suffering a work-related injury or illness.

The four steps in a training program include, in order,

Human resource planning involves ________ stages.

________ is reviewed during the human resources environmental scanning process.

________ refers to laying off large numbers of managerial and other employees.

Rick is excited that his engineering staff will soon be very busy, in fact overloaded, with new project work. He immediately begins to review options for addressing his labor deficit, including

________ is an analysis identifying the jobs, people, and departments for which training is necessary.