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One of the criteria for creating a competitive advantage through human resources is that they should be


A) expensive.
B) easily available.
C) inimitable.
D) spontaneous.
E) commonplace.

F) B) and E)
G) B) and D)

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In a collective bargaining agreement, the ________ clause includes the use of seniority to determine pay increases, job bidding, and the order of layoffs.


A) grievance procedure
B) wage component
C) security
D) arbitration
E) individual rights

F) A) and E)
G) B) and C)

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Management by objectives involves a subordinate and a supervisor agreeing in advance on specific performance goals.

A) True
B) False

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The function of a job analysis is


A) to determine if recruiting should be done internally or externally.
B) to determine the applicant's educational level.
C) to provide a demographic profile of the "correct" candidate.
D) to describe the skills and knowledge needed.
E) to provide a basis for compensation to be paid.

F) A) and C)
G) B) and E)

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Jim, division manager at Arc Corporation, was unhappy to hear that one of his managers had been cited for an alleged violation of Title VII of the Civil Rights Act-specifically, a complaint that the manager had engaged in discriminatory behavior towards a prospective employee. He will now have to appear before the


A) Equal Employment Opportunity Commission.
B) Office of Federal Contract Compliance Programs.
C) Department of Labor.
D) National Labor Relations Board.
E) Federal Trade Commission.

F) A) and B)
G) B) and E)

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Marcie is evaluating four soon-to-be accounting graduates for an entry-level position in her accounting group. The organization is going through some restructuring, and she is not sure how many or what level of accountants she might need a year from now. Doing these ________ is the most difficult part of human resource planning.


A) labor forecasts
B) demand forecasts
C) job analysis
D) employee recruitment
E) professional development

F) A) and B)
G) None of the above

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The ________ doctrine implies that women who perform different jobs of equal value as those performed by men should be paid the same wage.


A) employment-at-will
B) right-to-work
C) arbitration
D) comparable worth
E) union shop

F) A) and E)
G) B) and E)

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In the United States, what are the clauses that are common in a collective bargaining agreement?

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Certain clauses are common in a collecti...

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When conducting a termination interview, a manager should


A) tell the employee indirectly that he or she has been fired.
B) rush the fired employee offsite as it becomes a security issue.
C) allow time for debate during a termination session.
D) fire people when they have just returned from a vacation.
E) provide written explanations of severance benefits.

F) A) and B)
G) C) and D)

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In a collective bargaining agreement, a(n) ________ gives workers a voice in what goes on during contract negotiations and administration.


A) grievance procedure
B) individual right
C) wage component
D) security clause
E) arbitration

F) All of the above
G) A) and B)

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________ training focuses on identifying and reducing hidden biases against people with differences and developing the skills needed to manage.


A) Ethnicity
B) Team
C) Group
D) Diversity
E) Needs

F) B) and E)
G) A) and D)

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In the United States, ________ is an employee benefit required by law.


A) medical insurance
B) hospital insurance
C) cafeteria vouchers
D) Social Security
E) pension plans

F) B) and D)
G) C) and E)

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A provision of the 1938 Fair Labor Standards Act is that


A) employees are normally exempt from overtime pay if they have considerable discretion in how they carry out their jobs.
B) discrimination in employment based on race, sex, color, national origin, and religion is prohibited.
C) employment discrimination against people with disabilities is prohibited.
D) equal opportunity clauses are required in federal contracts.
E) unpaid leave is required for medical or family needs.

F) None of the above
G) B) and D)

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Explain the factors that influence the wage mix.

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The wage mix is influenced by a variety ...

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A(n) ________ is the most common type of incentive plan. It compares a worker's performance against an objective standard with pay determined by his or her own performance.


A) profit-sharing plan
B) stock plan
C) gainsharing plan
D) individual plan
E) merit pay system

F) A) and E)
G) C) and D)

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________ training provides employees with the skills and perspectives they need to collaborate with others.


A) Orientation
B) Team
C) Performance
D) Diversity
E) Needs

F) A) and D)
G) C) and E)

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A(n) ________ interview explores what candidates have actually done in the past.


A) situational
B) contingency
C) behavioral description
D) unstructured
E) nondirective

F) A) and E)
G) All of the above

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What are the criteria that apply to the strategic impact of human resources?

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Firms can create a competitive advantage...

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The Occupational Safety and Health Act (OSHA) of 1970


A) states that pregnancy qualifies a woman to receive the same benefits that she would with any other disability.
B) holds that retirement benefits are required to be paid to those who vest or earn a right to draw benefits.
C) states that unequal pay for men and women performing equal work is prohibited.
D) states that employers must maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections.
E) holds that women who perform different jobs of equal worth as those performed by men should be paid the same wage.

F) C) and D)
G) B) and E)

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Miles applied for a summer job as a bookkeeper. As part of his employment screening, he was asked to take an exam, or ________ test, which has numerical aptitude questions.


A) performance
B) cognitive ability
C) validity
D) personality
E) certification

F) A) and B)
G) A) and C)

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