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In a centralized organization, ________ make all the decisions and pass them down to lower levels for ________.


A) project managers, review
B) top managers, implementation
C) project managers, implementation
D) top managers, review
E) top managers, consideration

F) C) and D)
G) A) and B)

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________ is the assignment of different tasks to different people or groups in an organization.


A) Locus of control
B) Standardization
C) Division of labor
D) Value chain
E) Supply chain

F) A) and D)
G) B) and E)

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Briefly describe the structure and functions of the board of directors in a large company.

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Stockholders elect a board of directors ...

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In a ________ organization, jobs (and departments) are specialized and grouped as production, marketing, human resources, research and development, finance, accounting, and so forth based on the skills they require.


A) divisional
B) network
C) matrix
D) functional
E) projectized

F) A) and C)
G) All of the above

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Xtreme Xcellence, a worldwide leader in athletic apparel products, operates divisions in North America, South America, Europe, and Asia-Pacific. Each division is managed independently and has its own line and staff departments to better align with


A) geographies.
B) functions.
C) matrix lines.
D) customer.
E) product.

F) A) and D)
G) A) and C)

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Which of the following is true of a network organization?


A) A network organization limits the amount of information shared between its members.
B) In a network organization, the technical specialization of the functional structure is absent.
C) A network organization lacks the market responsiveness of the product structure.
D) In a network organization, managers within the organization interact closely with members outside it.
E) A network organization is a single firm in which jobs are specialized and grouped according to business functions.

F) D) and E)
G) A) and D)

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What are the conditions under which the span of control should be wide?

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The span of control should be wide under...

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The more highly differentiated a firm is,


A) the greater the need for integration among its units.
B) the lesser the need for integration among its units.
C) there is no need for integration among its units.
D) the more equal the need for integration among its units.
E) the more difference among its units.

F) B) and C)
G) D) and E)

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________ is(are) a characteristic of a mechanistic organization.


A) An informal organizational structure
B) Obedience to authority as an expression of commitment
C) Broad and evolving job responsibilities
D) A high degree of employee interdependence
E) Decentralized decision making

F) B) and E)
G) A) and C)

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In the context of the vertical structure of a firm, a wide span of control builds a ________ organization with few reporting levels.


A) flat
B) centralized
C) tall
D) bureaucratic
E) formal

F) B) and D)
G) C) and D)

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CEO for Bryce Corporation has announced to the management team that it has been decided to implement lean manufacturing at the Plattsville plant. The CEO stated, "I want to eliminate unnecessary steps in the production process and continually strive for ________. We must emphasize quality, speed, and flexibility."


A) improvement
B) mass customization
C) just-in-time delivery
D) computer-integrated manufacturing
E) formalization

F) A) and B)
G) B) and D)

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Sophia has been promoted to a managerial position in Sugar's Bakery. One of her jobs is to determine the leave schedules of employees. However, the owner of the company overrides her decisions. Consequently, her subordinates do not respect her position as a manager. Sophia has identified the problem, and it is that the ________


A) company has a wide span of control.
B) owner has not delegated enough authority to enable her to do her work.
C) employees prefer to be guided by another manager.
D) owner wants to follow the unity-of-command principle.
E) company follows a decentralized decision-making process.

F) A) and D)
G) A) and B)

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Coordination by plan deals with establishing common routines and procedures that apply uniformly to everyone.

A) True
B) False

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________ is a system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process as they are needed.


A) Mass production
B) Offshoring
C) Crowdsourcing
D) Continuous process
E) Just-in-time

F) A) and D)
G) A) and C)

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In organizing, coordination is


A) the expectation that employees will perform a job and take corrective action when necessary.
B) a process in which different individuals and units perform different tasks.
C) the procedures that link the various parts of an organization to achieve the organization's overall mission.
D) the legitimate right to make decisions and to dictate to other people what to do.
E) a process that separates units based on products, customers, or geographic regions to reduce integration among the units.

F) A) and E)
G) A) and D)

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One of W. Edwards Deming's "14 points" of quality is to


A) strive for short-term improvement rather than long-term profit.
B) ensure compliance by inducing fear among those who deviate from process.
C) allow autonomy and spontaneity.
D) use numerical quotas regularly.
E) rely on mass inspection to ensure quality.

F) All of the above
G) A) and E)

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Javier, a management intern at Woller Inc., was tasked with investigating ways for Woller to more effectively compete on a global basis. He was intrigued to learn about ________ as a framework by which to improve quality and to gain certification in accordance with these quality standards.


A) ISO 9001
B) TQM 2001
C) JIT
D) STP 5000
E) IPO

F) D) and E)
G) A) and D)

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In a five-year time period, Jonah's organization has grown from a one-man motorcycle repair shop to a custom bike manufacturing/assembly and rebuild business employing 32 mechanics and technicians. Due to Jonah's difficulty in delegating responsibility, he makes almost all business and design/technical decisions. As a result, he is working 80 hours per week, and the business has stopped expanding, and is suffering a turnover problem. Jonah's business is a(n) ________ organization.


A) centralized
B) decentralized
C) organic
D) matrix
E) learning

F) None of the above
G) A) and D)

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Peyton wanted to delegate an important task to a subordinate, and he had several candidates in mind. He decided to delegate the task to Von, who was not only capable but who would also


A) seek significant energy and talent from Peyton in executing the task.
B) benefit from developing skills through assuming the additional responsibility associated with the task.
C) lose a sense of importance and commitment.
D) not engage in more innovation.
E) require close and time-consuming supervision by Peyton.

F) All of the above
G) B) and E)

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In the ________ approach to organization structure, decision making is decentralized to a level where information is processed properly and relevant knowledge is applied.


A) matrix
B) organic
C) functional
D) product
E) hierarchical

F) A) and D)
G) B) and E)

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