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As part of a strategic planning process, Midwest Power's senior executives determined positive findings from their SWOT analysis: (1) New regulations will provide tax credits for renewable ("green") power sources. (2) Their customers will pay higher prices for green power. (3) A competing power utility that owns renewable power sources is struggling and might be a target to be acquired by Midwest Power. (4) As compared to their competitors, Midwest Power's management team is one of the best in the industry. A strength of Midwest Power, per the SWOT analysis, is that


A) new regulations will provide tax credits for renewable power sources.
B) their customers will pay higher prices for green power.
C) a competing power utility is struggling.
D) the competing power utility might be a target to be acquired.
E) their management team is one of the most skilled in the industry.

F) A) and D)
G) B) and E)

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The corporate strategy of ________ involves expanding the domain of an organization into supply channels and to distributors.


A) concentration
B) horizontal integration
C) vertical integration
D) benchmarking
E) satisficing

F) A) and D)
G) D) and E)

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A ________ strategy identifies the set of businesses, markets, or industries in which the organization competes and the distribution of resources among those businesses.


A) vertical
B) differentiation
C) low-cost
D) functional
E) corporate

F) All of the above
G) A) and E)

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In working with her management team to develop a business plan for her 15-person department for the next fiscal year, Jennifer notes that the corporate strategies for next year include: (1) expand into international markets; (2) broaden scope of services with key clients; and (3) leverage new technologies to increase sales. The corporation employing Jennifer and her team is large, employing over 20,000 staff. How do Jennifer and her management team use the corporate strategies in developing a business plan for their small department?

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In managerial decision making, the state that exists when decision makers have insufficient information is known as


A) certainty.
B) uncertainty.
C) risk.
D) probability.
E) irresolution.

F) None of the above
G) All of the above

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Jim Starnes, finance manager, told his boss, "Ben, just like last month, I have determined appropriate revenue recognition for each of the 55 projects this month, based upon company policy and our standard procedures. Each of the projects has routine revenue accrual. I have prepared financial affidavits for each of these 55 projects, and I recommend that you approve the revenues by signing the affidavits." Ben's decision to approve the revenues is an example of a programmed decision because the underlying problem


A) is frequent, repetitive, and routine.
B) is novel and unstructured.
C) is trivial.
D) has a predetermined outcome.
E) is risk-free.

F) D) and E)
G) B) and E)

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In an organization, the process of planning moves in a linear fashion.

A) True
B) False

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The formal planning model emphasizes a ________ approach.


A) bottom-up
B) top-down
C) left-right
D) horizontal
E) vertical

F) C) and D)
G) B) and C)

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________ planning involves a process of translating broad strategic goals and plans into specific goals and plans relevant to a particular portion of an organization.


A) Strategic
B) Operational
C) Tactical
D) Contingency
E) Feasibility

F) All of the above
G) A) and C)

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In the context of formal decision making, negative feedback indicates that


A) too much time has been dedicated in implementing the decision.
B) implementation of the decision may need more resources.
C) the decision has been made under undue pressure from top management.
D) the problem has been incorrectly diagnosed.
E) the decision has been unfairly beaten down by competitors.

F) B) and C)
G) A) and E)

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Management decisions typically


A) lack structure.
B) are always free of risks.
C) are made under conditions of perfect certainty.
D) are consistent in addressing novel problems.
E) have the characteristics of programmed decisions.

F) C) and D)
G) All of the above

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"The dam is on the verge of failing, and the downstream residents are in danger!" cried the on-scene reporter. Tamara Johnson, the power plant manager, replied, "Stay calm. We implemented the emergency protocol over 24 hours ago, and we have evacuated all potentially affected residents." The emergency protocol is an example of a ________ plan.


A) strategic
B) single-use
C) standing
D) contingency
E) SWOT

F) A) and C)
G) B) and C)

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In the context of the levels of planning, the formal planning model is ________, with top-level strategies flowing down through the levels of the organization into more specific goals and plans.


A) horizontal
B) hierarchical
C) tactical
D) concentrated
E) uncertain

F) A) and C)
G) A) and E)

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In brainstorming,


A) a group is encouraged to say anything that comes to mind, except to criticize other people.
B) a time pressure is necessary to enhance creativity.
C) total and consistent agreement among group members can be useful.
D) innovative ideas must lead to immediate payoffs.
E) a task-related conflict cannot hurt performance.

F) None of the above
G) A) and C)

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Individuals usually make higher-quality decisions when compared to groups, provided there is enough time.

A) True
B) False

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Situational analysis, as part of the formal planning process, focuses on


A) the internal forces at work within an organization and examines influences from the external environment.
B) the external forces at work within an organization and examines influences from the internal environment.
C) the internal forces at work within an organization and examines influences from the internal environment.
D) the external forces at work within an organization and examines influences from the external environment.
E) past conditions, current trends, and future events.

F) A) and D)
G) A) and E)

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When generating alternative solutions during the decision-making process, ________ solutions must be designed for specific problems.


A) ready-made
B) approved
C) open-ended
D) adjustable
E) custom-made

F) A) and D)
G) A) and B)

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Compare and contrast strategic, tactical, and operational planning.

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Planning is used by managers at all four...

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Resources provide competitive advantage only under certain circumstances, including when they are


A) archival.
B) difficult to imitate.
C) equally available.
D) sequential.
E) expensive.

F) None of the above
G) B) and D)

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In brainstorming, group members generate


A) as many ideas about a problem as they can.
B) a few ideas about a problem.
C) only three ideas about a problem.
D) criticism of each other's ideas.
E) pressure to conform

F) C) and D)
G) None of the above

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