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Exam 17: Nursing Leadership and Management

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Question 1

Multiple Choice

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A nurse asks,"What is meant by 'internal' customers?" The correct response should identify which person or persons? (Select all that apply. )

A) Insurance companies
B) Accreditors such as The Joint Commission
C) X-ray technicians
D) Clinical pharmacist
E) Chief financial officer

F) A) and B)
G) A) and C)

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C,D,E

Question 2

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What is the first step in both the nursing and problem-solving processes?

A) Identifying the problem
B) Gathering relevant information
C) Considering the consequences of change
D) Implementing appropriate interventions

E) None of the above
F) A) and D)

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Question 3

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Florence Nightingale is attributed with being intelligent (she developed statistical methods to evaluate health care) ,dependable (she often worked long hours to care for the injured) ,and ambitious (she fought against society's perception of nursing) .Those who depict her as a leader based on these qualities are practicing which leadership theory?

A hospital's policy requires that all nurse managers must have a minimum of a bachelor's degree in nursing.A BSN nurse new to the hospital has recently been hired as nurse manager for the oncology unit.An RN who has worked on this unit for many years is unable to be promoted to a nurse manager position because of his educational status and has been commenting to physicians and staff,"The new nurse manager has book sense but no leadership abilities." What is the best approach that can be used by the new nurse manager who is attempting to gain the trust and respect of the nursing staff on the unit?

A manager just finished the last annual performance review of the staff,reviews the unexpected expenditures for the month due to use of agency nurses,and shares the latest quality indicators with the staff nurses.This manager is performing which management function?

A nurse is reading about positive reinforcement with the goal of increasing staff motivation.Which action would demonstrate positive reinforcement?

A clinical nurse leader (CNL) enters the workforce and hopes to use her interdisciplinary skills to participate on a quality improvement committee.The coordinator of the quality group invites the CNL to join the group.Which type of power is demonstrated by the coordinator of the group?

A hospital recently learned that their scorecard did not meet the national benchmark for patient satisfaction and brought in a professional change agent to determine what their issues were and how they could improve their score.The agent collected data and recommended that nurses participate in interdisciplinary walking rounds and allow the patient and family to be participants.Nurses now round every shift and perform "huddles to update the team" as needed throughout the shift as part of best practices.Random visits are made to nursing units to ensure all nurses are participating and patients are interviewed for their involvement.These practices are associated with which stage of Lewin's change process?

A director of nursing (DON) asks the staff to list how their nursing unit can help the organization meet its goal to "provide quality patient care with attention to compassion and excellence." An ad hoc committee is formed to develop a timeline of identified actions.The DON coaches the committee to reach desired outcomes.This DON is demonstrating which other role of leadership and management?

Which action represents the key management function of strategic planning?

Registered nurses who are entering the workforce will have expanded leadership responsibilities that include what tasks? (Select all that apply. )

What is the difference between a leader and a manager?

A nurse manager wants his nursing unit to be a place where all nurses want to work,where patient satisfaction is high,and care is innovative and interdisciplinary.Staff are encouraged to chair taskforces to improve quality of care and he counsels staff in areas of measuring patient outcomes.Other managers want to mimic this manager's approach to improve their own units.This nurse is which type of leader?

According to the unit's policy for call-ins,a nurse is suspended for 3 days because of excessive call-ins that occur within 15 minutes of shift change.The nurse states,"You are unfair to me." Which theory would disprove the nurse's statement?

To persuade employees to bargain for another type of health insurance,a handout is circulated that describes the present employees' health care insurance as being insensitive,limiting choices of care providers,and providing inferior care.This reflects which aspect of Lewin's planned change?

An RN with excellent assessment and psychomotor skills would derive power based on which source?

Managers who exhibit an authoritative behavioral style are most likely to use which source of power?

An explosion just occurred at the local factory,and hundreds of employees have sustained varying degrees of injury.Which type of nursing leadership is most effective in this situation?

A staff nurse states,"I really enjoyed having dinner with the Chief of Medical Staff and the President of the hospital.We hope to meet again soon." Which source of power does this nurse possess?

A staff nurse provides care based on intuition and always seems to be in control of her personal and professional life-serving on the board of the state nurses association,serving as the nursing unit's representative on the ethics committee,and coaching her daughter's soft ball team.Many of the staff observes how she manages time and provides care.This nurse's power comes from which type of power?