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An order winner is a set of criterion that differentiates the products or services of one firm from another.

A) True
B) False

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The social impact of the triple bottom line concept pertains to fair and beneficial business practices toward labor, the community, and the region in which a firm conducts its business.

A) True
B) False

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The process when a company seeks to match the benefits of a successful position while maintaining its existing position by adding new features, services, and technologies into its current portfolio is called flexibility.

A) True
B) False

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In a firm, all other things remaining the same, if the material usage per unit of final product decreases to half of the current usage, then the firm will


A) double the material productivity
B) increase the multifactor productivity
C) double the material productivity and increase the multifactor productivity
D) decrease capital productivity
E) have no effect on productivity.

F) A) and B)
G) B) and D)

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When developing an operations and supply chain strategy, which of the following is an important product-specific criterion to consider?


A) Technical liaison
B) Learning curve
C) Competitor's product performance
D) Production lot-size
E) Total quality management

F) A) and B)
G) C) and D)

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When a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services, what is this process called?


A) Operations capability analysis
B) Straddling
C) Order qualifying
D) Order winning
E) Inter-functional analysis

F) None of the above
G) A) and E)

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By following a straddling strategy, firms can broaden their capabilities and effectively compete with more focused firms in markets requiring low cost for success.

A) True
B) False

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Activity-system maps are useful in understanding how well a system of activities fits the overall company's strategy.

A) True
B) False

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Which of the following is a partial measure of productivity? A. Output / Materials B. Output / (Labor + Capital + Energy) C. Output / All resources used D. Output / Inputs


A) Choice A
B) Choice B
C) Choice C
D) Choice D
E) All of these

F) None of the above
G) D) and E)

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One of the competitive dimensions that form the competitive position of a company when planning their strategies is cost.

A) True
B) False

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In a partial measure of productivity the denominator of the ratio would include all resources used or all inputs.

A) True
B) False

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Within a sustainability framework, the economic dimension of the triple bottom line concept goes beyond just profit for the firm but also provides lasting economic benefit to society.

A) True
B) False

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Which of the following list contains only competitive dimensions of a firm discussed in the text? A. Cost or price, Triple bottom line, order winners B. Delivery speed, delivery reliability, order qualifiers C. Cost or price, delivery speed, delivery reliability, new product design D. Cost or price, delivery speed, delivery reliability, flexibility and new product introduction speed E. Triple bottom line, delivery speed, deliver reliability, supplier after sale support


A) Choice A
B) Choice B
C) Choice C
D) Choice D
E) Choice E

F) A) and D)
G) A) and E)

Correct Answer

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Which of the following is a total measure of productivity? A. Output / Materials B. Output / (Labor + Capital + Energy) C. Output / Labor D. Output / Inputs


A) Choice A
B) Choice B
C) Choice C
D) Choice D
E) All of these

F) A) and B)
G) None of the above

Correct Answer

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Once an operations strategy is adopted and articulated, the primary emphasis becomes perfecting the system of activities that make up the strategy through detailed refinements over a long period of time.

A) True
B) False

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One of the competitive dimensions that form the competitive position of a company when planning their strategies is delivery speed.

A) True
B) False

Correct Answer

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Triple bottom line is a phrase that captures A. The concept that shareholders like economic, environmental and societal stewardship affecting shareholders and stake holders. B. The concept that firms should consider economic prosperity, environmental stewardship and social responsibility affecting shareholders and stake holders. C. The concept that sustainability, social awareness and profitability are three important measures for a firm affecting shareholders and stake holders. D. The concept that firms should consider economic prosperity, environmental stewardship and social responsibility affecting only shareholders.


A) Choice A
B) Choice B
C) Choice C
D) Choice D
E) None of the above

F) B) and D)
G) A) and E)

Correct Answer

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An activity-system map is which of the following?


A) A network guide to route airlines
B) A listing of activities that make up a project
C) A diagram that shows how a company's strategy is delivered to customers
D) A facility layout schematic noting what is done where
E) A timeline displaying major planned events

F) C) and D)
G) A) and D)

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Within a sustainability framework, the environmental dimension of the triple bottom line concept has to do with labor, the community, and the region in which a firm conducts its business.

A) True
B) False

Correct Answer

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In development of an operations and supply chain strategy, which of the following may be an important product-specific criteria to consider?


A) Focus
B) Production lot-size
C) Supplier after-sale support
D) Learning curve
E) Total quality management

F) A) and E)
G) B) and C)

Correct Answer

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