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Exam 10: Motivating Employees

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Question 71

Multiple Choice

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Management by objectives was developed by:

A) Ralph Nader.
B) Henry Gantt.
C) Frank and Lillian Gilbreth.
D) Peter Drucker.

E) B) and D)
F) A) and D)

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Question 72

Multiple Choice

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An important criterion that helps to determine the type of management style (Type A, J, or Z) that works best for firms is:

A) the education level of the workforce.
B) the marital and family status of the workforce.
C) the general culture of the firm.
D) the number of managers vs. the number of employees in the firm.

E) A) and C)
F) B) and C)

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Question 73

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Dane works as a sales representative for the Better Butter Company. He is about to meet with his manager to review his progress toward meeting the sales objectives they agreed to at the beginning of the year. Dane likes the fact that managers at Better Butter listen to their subordinates' ideas and get everyone involved in setting goals and objectives. Dane's experience suggests that Better Butter is utilizing:

Theory X management has essentially disappeared from the real-world workplace.

A key element of Frederick Taylor's approach was the time-motion study, which examined the tasks performed to complete a job and the time needed to complete each task.

The basic principle of equity theory is that employees try to:

Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies?

Matt works for a sports marketing firm. He feels that he has been treated unfairly by the organization. He helped three other employees organize a series of successful street hockey tournaments in different regions of the country. While the other employees were given a bonus and corporate recognition, his efforts were ignored. According to equity theory, Matt is likely to respond by:

Management by objectives (MBO) is a goal-setting theory model that sets goals by getting all employees active in the goal formulation process, committing employees to meeting the goals, and then monitoring performance.

Tyler earned his construction management degree last May and landed his first job as a field engineer with a well-known company that provides maintenance and repair for oil and chemical companies. During his first week on the job, he expressed enthusiasm for what he heard from other employees. Although he would be traveling to many job sites during the first five years, many of his new colleagues remarked on the opportunities for growth and promotion and added responsibilities if he persevered with this company. If Herzberg were ranking the job factors that provide satisfaction for this young graduate, he would refer to these as:

As a group, Millennials tend to be:

Scientific management became the dominant strategy for improving productivity during the early 1900s.

Ellen supervises several employees in the accounting department of a large corporation. She makes it a priority to give her subordinates direct and clear information about their job performance. Ellen's efforts are likely to improve worker motivation.

Open communication is a verbal strategy. It does not involve listening.

While Maslow's research categorized a person's needs in terms of higher-order and lower-order needs, Herzberg's research recognized that:

It is important when dealing with today's culturally diverse workforce that managers maintain a consistent motivational approach for everyone.

As the marketing director for Chipper's Golf Resort, you are making plans for the annual golf tournament, and trying to decide on dollar prizes. After learning that in past years, you successfully raised in excess of $25,000 through registration fees and sponsorship, the general manager wants to make the top prize $10,000. His exact words were, "We can attract some great talent at that level!" At your morning meeting, you inquire: "Can we afford to announce a $10,000 prize at the expense of losing out on a portion of the registration fees if some of our past participants decide not to enter the tournament?" You explain to the general manager that if you set the prize too high, several better than average golfers in the area will find it to be "out of their league" and will be unmotivated to participate and spend the money. Your analysis of the situation is reasonable according to ____________.

Gen Zers grew up post-9/11, in the wake of the Great Recession and amid countless reports of school violence.

Every month Sam Tabor is assigned a different job at Russo & Daughters Financial Consulting. Sam enjoys the task variety and finds that switching jobs on a regular basis keeps the work from becoming boring. Russo & Daughters is using a technique known as job:

Maalem is a refugee from Ethiopia who has none of the basic necessities Americans take for granted. He lives in an overcrowded tent in a refugee camp. He is often hungry and thirsty because food is scarce in the camp and the main water supply is polluted. According to Maslow, Maalem will be motivated to satisfy his ___________ needs, before addressing other concerns.