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Exam 12: Managing Human Resources and Labour Relations

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Question 21

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Which of the following is the process of hiring,developing,motivating,and evaluating people in order to achieve organizational goals?

A) production management
B) human resource management
C) operations management
D) developmental management

E) B) and D)
F) A) and B)

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Question 22

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Since the development of employment equity programs,companies no longer require physical examinations as part of the selection process.

A) True
B) False

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Question 23

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Dak Zincy is a safety officer for a petroleum company.At the end of every month,he receives a cheque for $3,810.Zincy is receiving which of the following?

What is the first step in the performance appraisal and planning process?

Scott Pao was sitting in a stockholder meeting when a group of workers disrupted the meeting by standing up on the furniture and making claims about unfair working conditions.Since the company is unionized,Pao should recognize that what happened during the meeting was an example of which of the following?

What two documents do human resource planners use to find the right people for the right job?

The first two stages in the selection process are the initial contact and the preliminary interview.

Which of the following factors are examples of internal influences on pay structure?

Reisner Inc.is a small company that manufacturers egg cartons.It has a sales force of 15 who sell all over Canada.Last year the company exceeded its predicted sales by almost $25,000.Forty percent of these added sales were divided equally among Reisner's salespeople.Reisner used which of the following methods to reward its salespeople?

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates which of the following type of shop?

Management's refusal to let workers enter a plant or building to work is known as which of the following?

There are no economic advantages associated with the management of diversity-only legal ones.

Which of the following is a type of off-the-job training?

Which of the following statements best describes fringe benefits?

Which of the following is the assignment of various functions-such as human resource management,accounting,or legal work-to outside companies?

What is the appropriate role of top management in managing diversity?

What are the basic types of compensation? Give an example of each.

What are the two sources of job applicants?

Since Eilene Saxony was hired in the marketing department of an athletic shoe manufacturer,she has worked in its public relations department and its advertising department,and has helped design collateral sales material and point-of-purchase displays.Next week she will go out on the road as a salesperson.Which of the following methods of training is Saxony's employer using?

A shop steward represents union members who have complaints to management.