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Which of the following would be classified as a prevention cost on a quality cost report?


A) Technical support provided to suppliers.
B) Net cost of spoilage.
C) Disposal of defective products.
D) Debugging software errors.

E) A) and D)
F) None of the above

Correct Answer

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Kingcade Corporation keeps careful track of the time required to fill orders. Data concerning a particular order appear below: Kingcade Corporation keeps careful track of the time required to fill orders. Data concerning a particular order appear below: The delivery cycle time was: A) 39.1 hours B) 3.7 hours C) 34.5 hours D) 14.5 hours The delivery cycle time was:


A) 39.1 hours
B) 3.7 hours
C) 34.5 hours
D) 14.5 hours

E) B) and C)
F) A) and D)

Correct Answer

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Eagleson Company's quality cost report is to be based on the following data: Eagleson Company's quality cost report is to be based on the following data: What would be the total internal failure cost appearing on the quality cost report? A) $155,000 B) $150,000 C) $96,000 D) $107,000 What would be the total internal failure cost appearing on the quality cost report?


A) $155,000
B) $150,000
C) $96,000
D) $107,000

E) A) and C)
F) B) and C)

Correct Answer

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In classifying the costs of quality at a company that manufactures sonar equipment, which of the following is considered an external failure cost?


A) the net cost of scrap and spoilage incurred during production.
B) the cost of repairs and replacements made during the warranty period.
C) the cost of debugging software errors found in the sonar equipment during inspection at the plant.
D) both the cost of repairs and replacements made during the warranty period and the cost of debugging software errors found in the sonar equipment during inspection at the plant.
E) none of the above.

F) A) and C)
G) None of the above

Correct Answer

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Which of the following will increase a company's overall equipment effectiveness (OEE) ? Which of the following will increase a company's overall equipment effectiveness (OEE) ? A) Choice A B) Choice B C) Choice C D) Choice D


A) Choice A
B) Choice B
C) Choice C
D) Choice D

E) A) and D)
F) B) and D)

Correct Answer

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Fabrick Company's quality cost report is to be based on the following data: Fabrick Company's quality cost report is to be based on the following data: What would be the total appraisal cost appearing on the quality cost report? A) $164,300 B) $99,700 C) $87,800 D) $63,300 What would be the total appraisal cost appearing on the quality cost report?


A) $164,300
B) $99,700
C) $87,800
D) $63,300

E) All of the above
F) None of the above

Correct Answer

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Which of the following would be classified as an appraisal cost on a quality cost report?


A) Final product testing and inspection.
B) Net cost of spoilage.
C) Repairs and replacements beyond the warranty period.
D) Rework labor and overhead.

E) A) and C)
F) All of the above

Correct Answer

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Pinkton Corporation keeps careful track of the time required to fill orders. The times recorded for a particular order appear below: Pinkton Corporation keeps careful track of the time required to fill orders. The times recorded for a particular order appear below: The delivery cycle time was: A) 8.7 hours B) 3.6 hours C) 22.0 hours D) 22.7 hours The delivery cycle time was:


A) 8.7 hours
B) 3.6 hours
C) 22.0 hours
D) 22.7 hours

E) A) and D)
F) B) and D)

Correct Answer

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Which of the following would be classified as an appraisal cost on a quality cost report?


A) Debugging software errors.
B) Supplies used in testing and inspection.
C) Re-entering data because of keying errors.
D) Warranty repairs and replacements.

E) None of the above
F) C) and D)

Correct Answer

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Which of the following would be classified as an internal failure cost on a quality cost report?


A) Final product testing and inspection.
B) Warranty repairs and replacements.
C) Depreciation of test equipment.
D) Debugging software errors.

E) All of the above
F) A) and D)

Correct Answer

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A balanced scorecard consists of a report showing a performance measure such as return on investment (ROI) or residual income for all of the divisions in a company that generate profits.

A) True
B) False

Correct Answer

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Queue time is considered non-value-added time.

A) True
B) False

Correct Answer

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Kingcade Corporation keeps careful track of the time required to fill orders. Data concerning a particular order appear below: Kingcade Corporation keeps careful track of the time required to fill orders. Data concerning a particular order appear below: The delivery cycle time was: A) 30.6 hours B) 2 hours C) 29.4 hours D) 11.1 hours The delivery cycle time was:


A) 30.6 hours
B) 2 hours
C) 29.4 hours
D) 11.1 hours

E) A) and D)
F) B) and C)

Correct Answer

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A concept whereby organizations consider the needs of all stakeholders (not just stockholders) when making decisions is referred to as:


A) Human rights advocacy.
B) Corporate social responsibility.
C) Environmental rights responsibility.
D) Social rights responsibility.

E) All of the above
F) B) and C)

Correct Answer

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Which of the following would be classified as an external failure cost on a quality cost report?


A) Returns and allowances arising from quality problems.
B) Quality improvement projects.
C) Quality engineering.
D) Net cost of spoilage.

E) B) and D)
F) C) and D)

Correct Answer

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The corporate social responsibility measure of "Percent of customers that strongly agree with the statement "Your company is committed to environmental stewardship"" is an example of which performance measure category?


A) internal business processes.
B) customer.
C) financial.
D) learning and growth.

E) None of the above
F) A) and D)

Correct Answer

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A quality cost report is usually compiled by the purchasing department to show the added costs of purchasing higher quality components.

A) True
B) False

Correct Answer

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Halpert Corporation has been in operation for one year. The only product they produce is a specific bicycle chain. They want to make sure they are effectively utilizing the machinery they use to create this product. Below is the information concerning the machine that produces the bicycle chain: Halpert Corporation has been in operation for one year. The only product they produce is a specific bicycle chain. They want to make sure they are effectively utilizing the machinery they use to create this product. Below is the information concerning the machine that produces the bicycle chain: Halpert's utilization rate for the week was: A) 0.42 B) 0.75 C) 0.80 D) 0.85 Halpert's utilization rate for the week was:


A) 0.42
B) 0.75
C) 0.80
D) 0.85

E) All of the above
F) B) and D)

Correct Answer

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Throughput time is the amount of time required to move a completed unit from the factory floor to the warehouse.

A) True
B) False

Correct Answer

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A manufacturing cycle efficiency (MCE) ratio of less than 1.00 is desirable because this is the ratio of non-value-added time to throughput time.

A) True
B) False

Correct Answer

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