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Industrial distributors perform functions that are most like which intermediary in the consumer products marketing channel?


A) manufacturers
B) retailers
C) agents
D) wholesalers
E) brokers

F) All of the above
G) D) and E)

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Corporate vertical marketing systems are


A) small, independent retailers that form an organization that operates a wholesale facility cooperatively.
B) professionally managed geographically dispersed marketing channels that are controlled through strategic channel alliances.
C) the combination of successive stages of production and distribution under a single ownership.
D) professionally managed and centrally coordinated marketing channels designed to achieve channel economies and maximum marketing impact.
E) a contractual arrangement between a parent company and an individual or firm that allows the individual or firm to operate a certain type of business under an established name and according to specific rules.

F) A) and E)
G) B) and D)

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Southern pine lumber is visually inspected and placed into categories like "Select Structural," "No. 1," and "No. 2." These categories reflect characteristics of the wood and are related to its suggested uses. This rating system is most closely related to which facilitating function activity performed by marketing intermediaries?


A) grading
B) sorting
C) risk-taking
D) marketing
E) assorting

F) B) and C)
G) B) and D)

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What is a marketing channel? Define each of the four types of marketing channels.

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A marketing channel consists of individu...

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Kraft Foods distributes Starbucks coffee in U.S. supermarkets and internationally. These firms are most likely using ________ strategy.


A) multichannel distribution
B) a direct marketing channel
C) a cooperative distribution channel
D) a strategic channel alliance
E) a dual distribution agreement

F) A) and C)
G) B) and E)

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A commonly used indirect channel moves product from producer to retailer to consumer. Companies like Target and The Home Depot buy directly from manufacturers rather than wholesalers. This channel is used when


A) the retail outlets are regionally located.
B) the cost of maintaining inventory is low.
C) there is little if any seasonal demand.
D) the risk lies solely with the manufacturer.
E) the retailer is large and can buy in large quantities from a producer.

F) A) and B)
G) A) and C)

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Customer convenience is an important consideration when choosing a marketing channel. A commonly held view among website developers is the "________ rule," a belief that consumers will abandon their efforts to enter or navigate a website if download time exceeds this amount of time.


A) five-second
B) six-second
C) seven-second
D) eight-second
E) ten-second

F) A) and B)
G) None of the above

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An inventory-management system whereby the supplier determines the product amount and assortment a retailer needs and automatically delivers the appropriate items is referred to as


A) supplier-managed inventory.
B) supply chain inventory.
C) logistics-managed inventory.
D) just-in-time inventory management.
E) vendor-managed inventory.

F) A) and B)
G) D) and E)

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Channel conflict refers to


A) disagreements over the trade discounts allotted to each level of the distribution chain by the Federal Trade Commission.
B) regulatory restrictions limiting the number of distributors that can sell a producer's products.
C) a situation in which one channel member believes another channel member is engaged in behavior that prevents it from achieving its goals.
D) a situation in which one distributor carries two competing brands.
E) a situation in which the producer doesn't allow other channel members to have input regarding product specifications or benefits.

F) B) and D)
G) A) and E)

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When you order a sweater from an L.L. Bean mail order catalog, what type of marketing channel are you and the company using?


A) cash and carry marketing channel
B) intensive distribution channel
C) selective distribution channel
D) indirect marketing channel
E) direct marketing channel

F) A) and C)
G) A) and B)

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Briefly explain the differences between supply chain management and marketing channels.

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Supply chain management is the integrati...

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In terms of distribution, when marketing channel members are engaged in financing, grading, and marketing information and research, they are performing the ________ function.


A) logistical
B) transformational
C) implementing
D) facilitating
E) transactional

F) C) and E)
G) A) and E)

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A direct channel exists when


A) producers and end users deal with each other on a one-on-one basis.
B) the producer and consumer perform numerous channel functions.
C) a firm reaches different buyers by employing two or more different types of channels for the same basic product.
D) an intermediary sells to other intermediaries, usually to retailers in consumer markets.
E) an agent or broker brings ultimate consumers to manufacturers.

F) A) and B)
G) B) and E)

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Customers currently link to Cisco's website to configure, price, and order its networking equipment. Cisco then sends orders back out across the Internet to producers and assemblers including Celestica, Flextronics, Jabil, and Solectron. Products are built and tested to Cisco's standards, sometimes with procedures run remotely by Cisco. Most items are then drop-shipped to buyers, untouched by Cisco's employees. This is a description of Cisco's


A) virtual logistics.
B) supply chain.
C) electronic data interchange.
D) strategic information alliance.
E) product-specific delivery system.

F) None of the above
G) C) and D)

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Dual distribution refers to


A) a level of distribution density whereby a firm selects a few retailers in a specific geographical area to carry its products.
B) an arrangement whereby a firm reaches different buyers by employing two or more different types of channels for the same basic product.
C) the blending of different communication and delivery channels that are mutually reinforcing in attracting, retaining, and building relationships with consumers who shop and buy in traditional intermediaries and online.
D) professionally managed and centrally coordinated marketing channels designed to achieve channel economies and maximum marketing impact.
E) a practice whereby one firm's marketing channel is used to sell another firm's products.

F) D) and E)
G) B) and D)

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Which of the following types of vertical marketing systems is least likely to experience channel conflict?


A) corporate vertical marketing system
B) wholesaler-sponsored voluntary chain
C) retailer-sponsored cooperative
D) franchise system
E) administered vertical marketing system

F) C) and D)
G) A) and D)

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A supply chain refers to


A) the various firms involved in performing the activities required to create and deliver a product or service to ultimate consumers or industrial users.
B) an inventory management system where the supplier determines the product amount and assortment a retailer needs and automatically delivers the appropriate items.
C) mathematical formulas and calculations used in determining product volume and demand in order to generate the greatest revenue at the lowest cost.
D) activities that focus on getting the right amount of the right products to the right place at the right time at the lowest possible cost.
E) a specialized intermediary in the distribution chain responsible for the coordination of all production schedules.

F) D) and E)
G) C) and E)

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  Figure 12-2 -Intermediaries perform three basic functions in a marketing channel. In Figure 12-2 above, Box A represents A)  a middleman function. B)  a logistical function. C)  a facilitating function. D)  an operational function. E)  a transactional function. Figure 12-2 -Intermediaries perform three basic functions in a marketing channel. In Figure 12-2 above, Box A represents


A) a middleman function.
B) a logistical function.
C) a facilitating function.
D) an operational function.
E) a transactional function.

F) C) and D)
G) A) and D)

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Which of the following would be a source of vertical conflict?


A) Foot Locker decides to open a retail outlet next to a Nike store in a shopping mall.
B) A restaurant serves both Coke and Pepsi to its patrons.
C) Ansible Technologies Ltd. sells its portable planetariums to both colleges and high schools.
D) Microsoft provides HP laptops more prominent point-of-purchase locations in its retail stores than comparable laptops from Sony.
E) Long John Silver's decides to serve grilled burgers in addition to seafood.

F) C) and D)
G) A) and E)

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Channels are typically designed to satisfy one or more of four consumer buying requirements. When a meal-delivery service allows its members to use the Internet to select menus and notify the company if they want to suspend deliveries for a week, the company is appealing to which buyer requirement?


A) information
B) convenience
C) variety
D) pre- or postsale services
E) adaptability

F) A) and D)
G) A) and B)

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