Question 1

According to research, what percentage of our work time is spent listening?

Accepted Answer

A)  50 percent
B)  90 percent
C)  10 percent
D)  25 percentE) None of the above
F) C) and D)

Question 2

Which of the following statements is most accurate?

Accepted Answer

A)  The need for well-written messages has declined in today's workforce.
B)  Employers rank soft skills as less valuable than hard skills.
C)  Social media are playing an increasingly prominent role in business.
D)  Today's use of digital media requires less written communication.E) A) and D)
F) C) and D)

Question 3

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is a form of nonverbal communication?

Accepted Answer

A)  Facial expressions, such as frowning or raising the eyebrows
B)  Eye contact, such as staring or avoiding looking someone in the eye
C)  Time, such as showing up too late or too early
D)  All answer choices are forms of nonverbal communication.E) All of the above
F) A) and B)

Question 5

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Accepted Answer

A) True 
 B)False

Question 6

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and

Accepted Answer

A)  seek common ground.
B)  help others conform.
C)  avoid noticing differences.
D)  encourage group thinking.E) None of the above
F) B) and C)

Question 7

The U.S. workplace is expected to remain dominated by males and be Anglo-oriented.

Accepted Answer

A) True 
 B)False  False

Question 8

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

Accepted Answer

A)  Keeping an open mind
B)  Establishing a receptive mind-set
C)  Capitalizing on lag time
D)  Controlling her surroundingsE) All of the above
F) None of the above D

Question 9

Which of the following is an example of an idiom , which can cause confusion for multicultural audiences?

Accepted Answer

A)  This product really rocks!
B)  Our products can improve your bottom line.
C)  Please submit your report ASAP.
D)  Call me if you have any questions.E) None of the above
F) B) and D)

Question 10

One of the best ways to increase tolerance when communicating with those from other cultures is to practice  empathy,  which refers to

Accepted Answer

A)  speaking louder and listening more actively.
B)  sharing your preferred communication style with others.
C)  trying to see the world through others' eyes
D)  thinking more individualisticallyE) B) and C)
F) A) and C)

Question 11

Which of the following statements about nonverbal communication is most accurate?

Accepted Answer

A)  The meaning of some gestures can vary among cultures.
B)  The way an e-mail, letter, memo, or report looks can have either a positive or a negative effect on a receiver.
C)  The manner in which we structure and use time can reveal our personalities and attitudes.
D)  All statements are accurate.E) A) and C)
F) All of the above

Question 12

An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating an example of

Accepted Answer

A)  ethnocentrism.
B)  tolerance.
C)  stereotyping.
D)  a cultural norm.E) A) and D)
F) B) and D)

Question 13

Which of the following countries represents a high-context culture?

Accepted Answer

A)  United States
B)  Germany
C)  Norway
D)  JapanE) B) and C)
F) B) and D)

Question 14

Which of the following is not a dimension of culture?

Accepted Answer

A)  Power distance
B)  Individualism
C)  Tolerance
D)  Time orientationE) A) and D)
F) None of the above C

Question 15

The ability to locate and identify a device as soon as its user connects to the network is known as

Accepted Answer

A)  presence technology.
B)  cloud computing.
C)  videoconferencing.
D)  podcasting.E) C) and D)
F) None of the above

Question 16

Communicators from North America, Scandinavia, and Germany tend to be logical, analytical, and action oriented. They also depend little on the context of a situation to convey their meaning. These communicators represent what kind of culture?

Accepted Answer

A)  High-context
B)  Primitive
C)  Ancient
D)  Low-contextE) All of the above
F) None of the above

Question 17

When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles.

Accepted Answer

A) True 
 B)False

Question 18

Ethnocentrism can be found in all cultures.

Accepted Answer

A) True 
 B)False

Question 19

____________________ may be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."

Accepted Answer

The answer of ____________________ may be defined as "the complex...

Question 20

Stephen's manager notices that he slammed his desk drawer right after he said that he was happy to work late. To optimize communication, the manager should

Accepted Answer

A)  tell Stephen that he should behave more professionally.
B)  respond to the verbal message only and thank him for working late.
C)  seek additional information by saying, I'm not sure that you're okay with staying late. Do you have somewhere you need to be?
D)  avoid asking Stephen to stay late in the future.E) B) and D)
F) B) and C)

Exam 1: Succeeding in the Mobile and Social Workplace

According to research, what percentage of our work time is spent listening?

Correct AnswerverifiedShow Answer

Which of the following statements is most accurate?

Correct AnswerverifiedShow Answer

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

Correct AnswerverifiedShow Answer

Which of the following is a form of nonverbal communication?

Correct AnswerverifiedShow Answer

Because of today's communication technology, employees in today's workforce can expect to write fewer messages.

Correct AnswerverifiedShow Answer

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and

Correct AnswerverifiedShow Answer

The U.S. workplace is expected to remain dominated by males and be Anglo-oriented.

Correct AnswerverifiedFalse

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

Correct AnswerverifiedD

Which of the following is an example of an idiom , which can cause confusion for multicultural audiences?

Correct AnswerverifiedShow Answer

One of the best ways to increase tolerance when communicating with those from other cultures is to practice empathy, which refers to

Correct AnswerverifiedShow Answer

Which of the following statements about nonverbal communication is most accurate?

Correct AnswerverifiedShow Answer

An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is demonstrating an example of

Correct AnswerverifiedShow Answer

Which of the following countries represents a high-context culture?

Correct AnswerverifiedShow Answer

Which of the following is not a dimension of culture?

Correct AnswerverifiedC

The ability to locate and identify a device as soon as its user connects to the network is known as

Correct AnswerverifiedShow Answer

Communicators from North America, Scandinavia, and Germany tend to be logical, analytical, and action oriented. They also depend little on the context of a situation to convey their meaning. These communicators represent what kind of culture?

Correct AnswerverifiedShow Answer

When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles.

Correct AnswerverifiedShow Answer

Ethnocentrism can be found in all cultures.

Correct AnswerverifiedShow Answer

____________________ may be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."

Correct AnswerverifiedShow Answer

Stephen's manager notices that he slammed his desk drawer right after he said that he was happy to work late. To optimize communication, the manager should

Correct AnswerverifiedShow Answer

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False

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D

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C

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