Question 1

Emphasis on the importance of individual words, especially in contracts and negotiations, is a trait of lower-context cultures such as that of the U.S.

Accepted Answer

A) True 
 B)False

Question 2

Nonverbal communication includes

Accepted Answer

A)  all unwritten and unspoken messages, intended or not.
B)  only body language and gestures that accompany a spoken message.
C)  only eye contact and facial expressions that support the meaning of the words.
D)  only cues that reveal agreement with or contradiction of the verbal message.E) A) and C)
F) A) and B)

Question 3

Which statement about ethnocentrism is most accurate?

Accepted Answer

A)  Ethnocentrism occurs in only Western cultures.
B)  Ethnocentrism does not exist in today's culturally diverse workplace.
C)  Ethnocentrism causes us to judge others by our own values.
D)  Ethnocentrism is the oversimplified perception of a behavioral pattern or characteristic applied to all groups.E) A) and B)
F) A) and C)

Question 4

Which statement about today's workplace is most accurate?

Accepted Answer

A)  Employees can expect to have more managers.
B)  Very few businesses involve employees in decision making.
C)  Today's employees can expect to interact with people from many cultures.
D)  Businesses use social media only to interact with customers.E) All of the above
F) A) and D)

Question 5

Which of the following statements about today's business environments is most accurate?

Accepted Answer

A)  The number of telecommuting employees is expected to decline in the future.
B)  All companies assign offices for employees.
C)  Many employees today no longer need an office; they can work anytime and anywhere.
D)  Workers today spend more time in offices than workers in the past.E) A) and D)
F) A) and C)

Question 6

Which of the following countries would likely view a business contract as a binding document?

Accepted Answer

A)  Mexico
B)  Greece
C)  Japan
D)  GermanyE) C) and D)
F) A) and B)

Question 7

Only managers and business executives need strong communication skills.

Accepted Answer

A) True 
 B)False

Question 8

Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say "No" directly, and give authority to written information.

Accepted Answer

A) True 
 B)False

Question 9

The term  flattened management hierarchies  refers to

Accepted Answer

A)  renewed emphasis on ethics.
B)  fewer levels of management.
C)  more levels of management.
D)  less individual decision making and communication.E) B) and C)
F) None of the above

Question 10

North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.

Accepted Answer

A) True 
 B)False

Question 11

Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.

Accepted Answer

A) True 
 B)False

Question 12

For international trade it is a good idea to learn and use the metric system.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is most accurate?

Accepted Answer

A)  Very few management problems are related to listening.
B)  The average person remembers nearly three quarters of what he or she hears following a 10-minute presentation.
C)  We misinterpret, misunderstand, or change very little of what we hear.
D)  Most people are not very good listeners.E) B) and C)
F) B) and D)

Question 14

Appreciating diversity is an example of a "soft" skill.

Accepted Answer

A) True 
 B)False

Question 15

The most important cultural dimension is

Accepted Answer

A)  power distance.
B)  communication style.
C)  time orientation.
D)  context.E) A) and D)
F) A) and C)

Question 16

The belief in the superiority of one's own culture is known as ____________________. This natural attitude is found in all cultures.

Accepted Answer

The answer of The belief in the superiority of one's...

Question 17

Brooke is listening to a difficult presentation on nanotechnology development. As a good listener, she should ask as many questions as possible during the presentation.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a physical barrier for listening?

Accepted Answer

A)  Hearing disabilities
B)  Poor acoustics
C)  Noisy surroundings
D)  Personal valuesE) B) and C)
F) All of the above

Question 19

Faking attention while others are speaking often increases listening skills.

Accepted Answer

A) True 
 B)False

Question 20

Lori will be traveling to Germany for a business meeting. Because she and her German counterparts work for the same company, she can rightfully assume that they are like-minded and have similar ideas about how to accomplish goals.

Accepted Answer

A) True 
 B)False

Exam 1: Succeeding in the Mobile and Social Workplace

Faking attention while others are speaking often increases listening skills.

Correct AnswerverifiedShow Answer

Lori will be traveling to Germany for a business meeting. Because she and her German counterparts work for the same company, she can rightfully assume that they are like-minded and have similar ideas about how to accomplish goals.

Correct AnswerverifiedShow Answer

The most important cultural dimension is

Correct AnswerverifiedShow Answer

Nonverbal communication includes

Correct AnswerverifiedShow Answer

North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money.

Correct AnswerverifiedShow Answer

Which statement about ethnocentrism is most accurate?

Correct AnswerverifiedShow Answer

Appreciating diversity is an example of a "soft" skill.

Correct AnswerverifiedShow Answer

The belief in the superiority of one's own culture is known as ____________________. This natural attitude is found in all cultures.

Correct AnswerverifiedShow Answer

The term flattened management hierarchies refers to

Correct AnswerverifiedShow Answer

Which of the following statements about today's business environments is most accurate?

Correct AnswerverifiedShow Answer

Only managers and business executives need strong communication skills.

Correct AnswerverifiedShow Answer

For international trade it is a good idea to learn and use the metric system.

Correct AnswerverifiedShow Answer

Which of the following is not a physical barrier for listening?

Correct AnswerverifiedShow Answer

Emphasis on the importance of individual words, especially in contracts and negotiations, is a trait of lower-context cultures such as that of the U.S.

Correct AnswerverifiedShow Answer

Which statement about today's workplace is most accurate?

Correct AnswerverifiedShow Answer

Which of the following countries would likely view a business contract as a binding document?

Correct AnswerverifiedShow Answer

Brooke is listening to a difficult presentation on nanotechnology development. As a good listener, she should ask as many questions as possible during the presentation.

Correct AnswerverifiedShow Answer

Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say "No" directly, and give authority to written information.

Correct AnswerverifiedShow Answer

Cross-cultural communication can be improved by practicing tolerance and ethnocentrism.

Correct AnswerverifiedShow Answer

Which of the following statements is most accurate?

Correct AnswerverifiedShow Answer

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