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Exam 11: Managing Individual Differences and Behaviour: Supervising People As People

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Question 21

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A smoker who claims that the habit is not as dangerous as antismoking messages suggest, saying "My grandmother smokes and she's in her 80s," is attempting to increase cognitive dissonance.

A) True
B) False

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Question 22

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Lynn has hired two new employees for her team, Jacques and Bailey. Jacques is outgoing and physically attractive, while Bailey is very bright but seems quiet and unsure. Lynn immediately expects Jacques to outperform Bailey at the job. Lynn is likely experiencing the halo effect.

A) True
B) False

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Question 23

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An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service, and so gets the result he expected-a much lower tip than usual.

When confronted with pressure, which of the following is true of people with high self-esteem?

Darrell makes many mistakes in the accounting system because he does not understand the language and has found the manuals confusing. Gerald makes mistakes because he rushes. This is an example of

Which of the following diversity issues is true in the U.S. workforce?

Which of the following is NOT a step in the perceptual process?

________ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Employees at Between the Rounds believe that the company is fair to all employees, regardless of their age, gender, race, ethnicity, sexual orientation, or disability. It is accurate to say that Between the Rounds has a positive

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Your supervisor says the company needs you to stay late to meet an important deadline, but your family expects you to be present for your child's birthday party. You are experiencing role overload.

Which of the following is NOT one of the Big Five personality dimensions?

This question has multiple parts; be sure to answer each. First, define cognitive dissonance. Next, describe the three conditions that affect the likelihood that a person will attempt to reduce cognitive dissonance. Finally, give an example of a time when you felt cognitive dissonance in your own life, and describe how you dealt with it.

Stark Industries was just rated number one for job satisfaction on a survey compiled by an outside entity. The report cited that employees at Stark Industries had a strong ________ and reported low levels of ________.

________ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

People with low self-esteem ________ than those with higher self-esteem.

________ is the tendency to remember recent information better than earlier information.

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of

This question has two parts; be sure to answer both. First, identify and define the Big Five personality dimensions. Second, assume that you are a recruiter for a local company interviewing at your school. Describe how you might assess the extent to which an applicant has each of the Big Five dimensions.

An example of ________ would be when a manager expects employees to perform badly, they probably will, and when the manager expects them to perform well, they probably will.