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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Question 31

Multiple Choice

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Going Green has begun to offer its employees the option of buying stock in the company as a benefit because they do not offer a retirement package. What employee behavior will Going Green most likely see?

A) The employees will draw in more clients to receive an increase.
B) The employees will seek further education to make smarter investment decisions.
C) The employees will perform to get a larger share of the profit.
D) The employees will work hard to make the stock rise, so they can buy more at a cheaper price.
E) The employees will produce more to get paid more.

F) B) and D)
G) C) and E)

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Question 32

Multiple Choice

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To achieve psychological growth, according to the self-determination theory, people need to satisfy the three innate needs: ________, autonomy, and competence.

A) affiliation
B) power
C) relatedness
D) pay
E) safety

F) A) and D)
G) A) and E)

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Question 33

Multiple Choice

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After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the ________ element of expectancy theory.

This question contains several parts; be sure to answer each. First, define and explain the four types of reinforcement, including their effect on behavior. Next, imagine that you manage several hundred flight attendants as a flight services manager for a major airline. You have been receiving too many complaints about flight attendants being rude to passengers. In what ways might you use positive reinforcement to improve the situation? How might you use punishment?

The HR manager told Stella that the company pays the total health insurance costs for a family of four. As a single woman, this benefit did not seem especially important to her right now. Here, Stella is low on the ________ element of expectancy theory.

According to goal-setting theory, goal setting helps motivate you by doing all the following EXCEPT

Which of the following is NOT a contingency factor in the job characteristics model?

Why is self-management an important skill to have? How can you improve your own self-management skills?

A sales commission is an example of a ________ compensation plan.

In equity theory, employees are motivated to

Simplified, repetitive jobs lead to job dissatisfaction, poor mental health, and a low sense of accomplishment and personal growth.

Discuss how you would use McClelland's acquired needs theory to motivate employees.

Job ________ is the opposite of ________.

Imagine that you are the front-end manager of a supermarket. You manage all the cashiers, baggers, and the customer-service desk. Recognizing that each of these jobs is repetitive without much variety, you want to enrich each job to increase employee engagement and satisfaction. How might you enrich the jobs you manage?

A technician who is responsible for keeping an airport's control tower's electronic equipment in working order has higher ________ than a person welcoming you at a hotel.

________ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.

Amazon recently announced that they were raising the minimum wage for all employees to $15 to address the low-wages of its employees. Amazon

________ is the process of building into a job such motivating factors as recognition and achievement.

McClelland's need for achievement corresponds most closely to

Armando has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. Armando is being paid on a ________ compensation plan.