Question 1

Which of the following is the best advice to follow when placing a business phone call?

Accepted Answer

A)   Use professional vocabulary and courteous language.
B)   Realize that the responsibility for ending a call lies with the caller.
C)   In the introduction of the phone call, name the person you are calling, identify yourself and your affiliation, and give a brief explanation of your reason for calling.
D)   All answer choices are good tips to follow when placing business phone calls.E) A) and B)
F) B) and C)

Question 2

To use your voice effectively,

Accepted Answer

A)   speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.
B)   overemphasize all words to guarantee audience understanding.
C)   avoid listening to educated individuals to retain your speaking uniqueness.
D)   keep the same volume and rate while speaking.E) B) and C)
F) All of the above

Question 3

Effective teams often have no formal leader.

Accepted Answer

A) True 
 B)False

Question 4

Groups should avoid conflict.

Accepted Answer

A) True 
 B)False

Question 5

According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they identify problems, collect and share information, establish decision criteria, and prioritize goals.

Accepted Answer

The answer of According to B.A. Tuckman, when teams are...

Question 6

When speaking on a cell phone, speak more loudly so that the receiver can hear you and your ideas.

Accepted Answer

A) True 
 B)False

Question 7

Many businesses have established protocol procedures or policies to enforce civility.

Accepted Answer

A) True 
 B)False

Question 8

Jeff will be leading a virtual team meeting. What should he do to make certain that the meeting runs smoothly and professionally?

Accepted Answer

A)   Send text messages and check his e-mail during the meeting.
B)   Ensure that the technology is working for all participants before the meeting starts.
C)   Discourage any chitchat among team members before or after the meeting.
D)   Set the meeting time using Eastern Standard Time (EST) .E) A) and B)
F) A) and C)

Question 9

Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next meeting, whichever comes first.

Accepted Answer

A) True 
 B)False

Question 10

When answering a phone call for a coworker, be honest and tell the receiver the exact whereabouts of your coworker.

Accepted Answer

A) True 
 B)False

Question 11

In what phase of team development do teams select members, become acquainted, build trust, and form a collaborative culture?

Accepted Answer

A)   Storming
B)   Forming
C)   Norming
D)   PerformingE) All of the above
F) A) and D)

Question 12

In the norming phase of team development, teams discuss alternatives, evaluate outcomes, apply criteria, and prioritize alternatives.

Accepted Answer

A) True 
 B)False

Question 13

____________________, also known as business etiquette or protocol, soft skills, social intelligence, polish, or civility, refers to a whole range of desirable workplace behaviors.

Accepted Answer

The answer of ____________________, also known as business etiquette or...

Question 14

No meeting should be called unless the topic is important, can't wait, and requires an exchange of ideas.

Accepted Answer

A) True 
 B)False

Question 15

An awareness of courtesy and etiquette

Accepted Answer

A)   will ensure one's popularity in an office setting.
B)   is not important to hiring managers.
C)   is needed for only high-level business executives.
D)   can improve an individual's chances of being hired and promoted.E) A) and B)
F) A) and D)

Question 16

Which of the following statements about teams in today's business is most accurate?

Accepted Answer

A)   Teams can be effective in solving problems and in developing new products.
B)   Today's teams collaborate only face-to-face.
C)   Effective soft skills are not necessary when collaborating in teams.
D)   Teams are rarely used in today's business environment.E) B) and C)
F) A) and D)

Question 17

Stephen is starting a new job and wants to demonstrate that he is a professional employee. What advice should he follow?

Accepted Answer

A)   Never apologize for errors or misunderstandings because doing so calls attention to them.
B)   Show up a few minutes late every so often to show that he isn't an overzealous employee.
C)   Avoid compromising with others.
D)   Exercise self-control and keep personal opinions of people private.E) A) and C)
F) A) and D)

Question 18

The most successful workplace teams

Accepted Answer

A)   agree on a purpose and procedures.
B)   are homogeneous.
C)   avoid conflict.
D)   work independently.E) A) and B)
F) C) and D)

Question 19

Which of the following is the best advice to follow when receiving telephone calls for others?

Accepted Answer

A)   Identify your colleague's whereabouts if you are answering his or her phone.
B)   Guarantee the caller that your colleague will return the call within a few hours.
C)   Verify telephone numbers and spelling of names when taking messages.
D)   Find your coworker immediately and report that he or she has an incoming call.E) C) and D)
F) A) and B)

Question 20

Which of the following would have a negative impact on a group?

Accepted Answer

A)   Encouraging members to partcipate
B)   Setting rules and abiding by them
C)   Analyzing tasks and defining problems
D)   Failing to stay on taskE) A) and B)
F) A) and C)

Exam 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

To use your voice effectively,

Correct AnswerverifiedShow Answer

Stephen is starting a new job and wants to demonstrate that he is a professional employee. What advice should he follow?

Correct AnswerverifiedShow Answer

Which of the following statements about teams in today's business is most accurate?

Correct AnswerverifiedShow Answer

Effective teams often have no formal leader.

Correct AnswerverifiedShow Answer

In the norming phase of team development, teams discuss alternatives, evaluate outcomes, apply criteria, and prioritize alternatives.

Correct AnswerverifiedShow Answer

Which of the following is the best advice to follow when placing a business phone call?

Correct AnswerverifiedShow Answer

According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they identify problems, collect and share information, establish decision criteria, and prioritize goals.

Correct AnswerverifiedShow Answer

In what phase of team development do teams select members, become acquainted, build trust, and form a collaborative culture?

Correct AnswerverifiedShow Answer

No meeting should be called unless the topic is important, can't wait, and requires an exchange of ideas.

Correct AnswerverifiedShow Answer

The most successful workplace teams

Correct AnswerverifiedShow Answer

Groups should avoid conflict.

Correct AnswerverifiedShow Answer

Which of the following would have a negative impact on a group?

Correct AnswerverifiedShow Answer

Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next meeting, whichever comes first.

Correct AnswerverifiedShow Answer

Many businesses have established protocol procedures or policies to enforce civility.

Correct AnswerverifiedShow Answer

When speaking on a cell phone, speak more loudly so that the receiver can hear you and your ideas.

Correct AnswerverifiedShow Answer

Jeff will be leading a virtual team meeting. What should he do to make certain that the meeting runs smoothly and professionally?

Correct AnswerverifiedShow Answer

____________________, also known as business etiquette or protocol, soft skills, social intelligence, polish, or civility, refers to a whole range of desirable workplace behaviors.

Correct AnswerverifiedShow Answer

An awareness of courtesy and etiquette

Correct AnswerverifiedShow Answer

Which of the following is the best advice to follow when receiving telephone calls for others?

Correct AnswerverifiedShow Answer

When answering a phone call for a coworker, be honest and tell the receiver the exact whereabouts of your coworker.

Correct AnswerverifiedShow Answer

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