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C-Through, an optics manufacturing company, wants to focus on relationship marketing. In this case, which of the following strategies is the best for C-Through to market its products?


A) It can use social networking sites to advertise itself to businesses.
B) It can market its products through dealers.
C) It can set the price and other conditions of sale without negotiation.
D) It can use accessory equipment and major equipment.

E) A) and D)
F) A) and C)

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Which of the following characteristics distinguishes business products from consumer products?


A) Physical form
B) Intended use
C) Distribution method
D) Price

E) B) and C)
F) A) and D)

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Which of the following scenarios illustrates the use of processed materials in manufacturing?


A) No-Glut Inc.uses rice flour to manufacture its gluten-free products.
B) Zintec Hardware Inc.uses nails to hold its ladders together.
C) Pace Corp., an automobile company, uses magnesium alloy wheels for its high-end cars.
D) Reldex Steel Corp. uses blast furnaces in its manufacturing process.

E) B) and D)
F) A) and B)

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Which of the following is a similarity between raw materials and component parts?


A) Both fail to retain their identity in final products.
B) Both become part of a final product.
C) Both are unprocessed extractive products.
D) Both are more expensive than major equipment.

E) B) and C)
F) None of the above

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By pressurizing a supplier to sell products at very low prices, a buyer may, in effect, force the supplier to compromise on the quality of the product.

A) True
B) False

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In a(n) _____ situation, a purchaser wants some change in the original good or service.


A) initiation buy
B) straight rebuy
C) new buy
D) modified rebuy

E) B) and C)
F) B) and D)

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Ethics refers to a firm's belief that an ongoing relationship with another firm is so important that it warrants maximum efforts at maintaining it indefinitely.

A) True
B) False

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Which of the following statements is true of MRO (maintenance, repair, or operating) supplies?


A) They become part of a final product.
B) They are intangible business products.
C) They are relatively expensive when compared to other business products.
D) They are normally standardized items that purchasing agents routinely buy.

E) A) and B)
F) A) and C)

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Seth, an Administrative Manager at Seal Inc., is asked to purchase ten printers for the firm's office. He contacts a sales representative at Myro Distributors Inc. and places an order for ten printers. Myro Distributors Inc. purchases the printers from Ink Corp., a wholesaler, and delivers them to Seth at his office. In this scenario, Myro Distributors Inc. is most likely to be a(n) _____.


A) producer
B) retailer
C) institution
D) manufacturer

E) B) and C)
F) None of the above

Correct Answer

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Casca Paints Inc., a manufacturer of paints and emulsions, owns a user-friendly Web site. The Web site allows customers to upload pictures of their house and select the colors that best match their expectations. Donnel Designs Inc., an interior decoration firm, enters into a partnership with Casca Paints Inc. As a result, customers can now get a complete interior design solution for their houses. This is an example of a _____.


A) straight rebuy
B) golden handshake
C) negative inventory
D) strategic alliance

E) A) and D)
F) None of the above

Correct Answer

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Which of the following is true of a firm that acts as a consumer marketer?


A) It can also be a business marketer.
B) It has fewer customers than a business marketer.
C) It excludes the sale of goods that are sold in business markets.
D) Its customers are less geographically concentrated than business markets.

E) A) and B)
F) B) and C)

Correct Answer

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In the context of a buying center, which of the following statements is true of deciders?


A) They approve of the selection of a brand.
B) They make the final purchase.
C) They influence the buying decision.
D) They regulate the flow of information.

E) B) and C)
F) A) and B)

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_____ exists when one party has confidence in an exchange partner's reliability and integrity.


A) Obeya
B) Trust
C) Keiretsu
D) Commitment

E) C) and D)
F) None of the above

Correct Answer

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In the context of a buying center, which of the following statements is true of gatekeepers?


A) They initiate the buying process.
B) They have the formal power to approve a brand.
C) They regulate the flow of information.
D) They negotiate a purchase.

E) A) and B)
F) A) and C)

Correct Answer

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Line Twists Inc. is a start-up dance company. On its Web site, it conducts an online competition for amateur dancers. It also asks people to post one sentence on why they love to dance. Thousands of people participate and comment on the Web site. In the context of business-to-business social media marketing, this step taken by Line Twists Inc. is an example of the marketing metric of _____.


A) product adaptation
B) engagement
C) conversion
D) review

E) A) and C)
F) None of the above

Correct Answer

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Differentiate between major equipment and accessory equipment.

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Answers will vary. Major equipment inclu...

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At Magnira Corp., a company that manufactures fruit preserves, fruits of excellent quality are used to make jams, jellies, and marmalades. In this scenario, the fruits are examples of _____.


A) raw materials
B) component parts
C) MRO items
D) finished goods

E) A) and B)
F) C) and D)

Correct Answer

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Which of the following is a difference between component parts and supplies?


A) Component parts require extensive processing before they become part of another product, whereas supplies do not.
B) Component parts are consumable items, whereas supplies are finished items.
C) Component parts become part of a final product, whereas supplies do not.
D) Component parts are inexpensive when compared to other business products, whereas supplies are expensive.

E) A) and B)
F) C) and D)

Correct Answer

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A consumer product is also known as an industrial product.

A) True
B) False

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Items such as forklifts are more commonly sold as consumer goods than as business products.

A) True
B) False

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