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Figure 2-2 Figure 2-2    -In Figure 2-2,Box A represents the  why  element of visionary organization.This is referred to as the A) organizational foundation. B) organizational tactics. C) organizational mission. D) organizational direction. E) organizational strategies. -In Figure 2-2,Box A represents the "why" element of visionary organization.This is referred to as the


A) organizational foundation.
B) organizational tactics.
C) organizational mission.
D) organizational direction.
E) organizational strategies.

F) C) and E)
G) A) and C)

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According to the textbook,the terms firm,company,and organization


A) refer to for-profits,nonprofits,and government agencies,respectively.
B) refer to nonprofits,government agencies,and for-profits,respectively.
C) refer to government agencies,for-profits,and nonprofits,respectively.
D) refer to for-profits,government agencies,and nonprofits,respectively.
E) can be used interchangeably to cover both profit and nonprofit organizations.

F) B) and C)
G) B) and D)

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At the functional level,the marketing department


A) solicits talent from all levels of the organization for strategic corporate planning sessions.
B) promotes its goals to the organization's stakeholders.
C) looks outward,in part by listening to customers.
D) develops the corporate culture.
E) defines the overall strategic direction of the organization.

F) A) and D)
G) A) and E)

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If Ben & Jerry's sold a line of new "Get the Dough Out of Politics" T-shirts targeted to college students in the United States,it would be using a ________ strategy.


A) product development
B) market development
C) market penetration
D) diversification
E) market saturation

F) None of the above
G) A) and B)

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Figure 2-7 Figure 2-7    -Consider Figure 2-7 above.A Florida-based flashlight company has been extremely successful due in part to the number of hurricanes in Florida that result in power outages.The firm is thinking of expanding its product offerings to include other emergency supplies such as generators and survival kits (consisting of food bars,a water filtration system,first aid supplies,etc. ) .Before going ahead with this decision,several factors had to be considered: (1) The firm has a great reputation with its flashlights and does not want to ruin it.(2) Its physical plant could be refitted relatively easily to make small generators,but it would be rather costly.(3) It would have to rely on another firm to manufacture and package the survival kits.(4) Although there are nine named hurricanes forecasted for the upcoming year,no one really can predict what will happen.The projected number of hurricanes would fall in which quadrant(s) of the SWOT analysis grid? A) A B) B C) C D) D E) both C and D -Consider Figure 2-7 above.A Florida-based flashlight company has been extremely successful due in part to the number of hurricanes in Florida that result in power outages.The firm is thinking of expanding its product offerings to include other emergency supplies such as generators and survival kits (consisting of food bars,a water filtration system,first aid supplies,etc. ) .Before going ahead with this decision,several factors had to be considered: (1) The firm has a great reputation with its flashlights and does not want to ruin it.(2) Its physical plant could be refitted relatively easily to make small generators,but it would be rather costly.(3) It would have to rely on another firm to manufacture and package the survival kits.(4) Although there are nine named hurricanes forecasted for the upcoming year,no one really can predict what will happen.The projected number of hurricanes would fall in which quadrant(s) of the SWOT analysis grid?


A) A
B) B
C) C
D) D
E) both C and D

F) C) and D)
G) B) and E)

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Figure 2-11 Figure 2-11    -Based on the information in Figure 2-11 above,the planning gap between 2005 and 2013,as represented by the wedge DBC A) is widening. B) is narrowing. C) is staying the same. D) cannot be quantified. E) began to open in 1998. -Based on the information in Figure 2-11 above,the planning gap between 2005 and 2013,as represented by the wedge DBC


A) is widening.
B) is narrowing.
C) is staying the same.
D) cannot be quantified.
E) began to open in 1998.

F) B) and E)
G) None of the above

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Figure 2-2 Figure 2-2    -In Figure 2-2,B represents the  what  element of visionary organization.This is referred to as the A) organizational tactics. B) organizational mission. C) organizational foundation. D) organizational direction. E) organizational strategies. -In Figure 2-2,B represents the "what" element of visionary organization.This is referred to as the


A) organizational tactics.
B) organizational mission.
C) organizational foundation.
D) organizational direction.
E) organizational strategies.

F) A) and E)
G) A) and B)

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The specialists within an organization who actually create value are usually a member of the


A) strategic business unit level.
B) functional level.
C) corporate level.
D) board of directors.
E) CMO.

F) All of the above
G) C) and D)

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The difference between the projection of the path to reach a new goal and the projection of the path of the results of a plan already in place is referred to as the


A) planning gap.
B) contribution margin.
C) point of difference.
D) break-even point.
E) sales response function.

F) C) and E)
G) None of the above

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Which of the following statements regarding Ben & Jerry's is most accurate?


A) Ben & Jerry's is owned by Unilever,the market leader in the global ice cream industry.
B) Ben & Jerry's is a privately owned ice cream producer.
C) Ben & Jerry's prides itself on offering more ice cream flavors than its competitors.
D) Ben and Jerry are not real people;the names were a clever reference to Tom and Jerry cartoon characters in order to capitalize on childhood nostalgia.
E) Ben & Jerry's has only been in business for 20 years and is already the industry leader in premium ice cream.

F) D) and E)
G) A) and C)

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Many local and national chain bookstores,such as Borders and Bookstar,have closed over the past few years.This is due in part to competition from e-book readers such as Amazon's Kindle and Apple's iPad,which permit the online purchase and download of digital books.Moreover,subscribers to newspapers and magazines have cancelled their print subscriptions in favor of online news.These trends have caused the StarTribune newspaper to offer online content for $1.99 per week and Newsweek to suspend its print edition in favor of an online only weekly edition.These companies had to change their ________,an action triggered by the technological and social changes in their marketing environments.


A) organizational cultures
B) marketing tactics
C) business models
D) strategic marketing processes
E) goals or objectives

F) None of the above
G) A) and E)

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Eileen Fisher is a leader in sustainable fashion.For two weekends in the summer of 2016,shoppers could visit a pop-up shop in Brooklyn,NY to purchase upcycled fashion pieces created from damaged items donated to the company's Green Initiative.Use of a pop-up shop to sell these items is one of Eileen Fisher's


A) missions.
B) visions.
C) strategies.
D) tactics.
E) customer value.

F) All of the above
G) B) and E)

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Which statement best describes the most significant difference between a for-profit organization or a business firm and a nonprofit organization?


A) Business firms earn a profit each year while nonprofits operate at a deficit annually.
B) Nonprofit organizations do not carry on economic activities while business firms do.
C) Nonprofit organizations are concerned with social issues and business firms are not.
D) Both serve customers,but business firms seek a profit while nonprofit organizations do not.
E) Nonprofit organizations are publicly owned and business firms are privately owned.

F) B) and E)
G) B) and D)

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An organization's ________ are the fundamental,passionate,and enduring principles that guide its conduct over time.


A) goals
B) cultures
C) strategies
D) core values
E) mission statements

F) A) and B)
G) A) and C)

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Explain what a Gantt chart is and how it is used.

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A Gantt chart is a graphical representat...

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Statements of an accomplishment of a task to be achieved,often by a specific time are referred to as


A) plans.
B) procedures.
C) strategies.
D) core values.
E) goals.

F) C) and D)
G) B) and E)

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In a BCG growth-share matrix,a relative market share of 10 × at the left end of the scale on its horizontal axis means that the SBU has 10 times the share of its largest competitor,whereas a relative market share of 0.1 × at the right end of the scale on its horizontal axis means that


A) the SBU has only 10 percent of the share of its average competitor.
B) the SBU has 100 percent of the share of its largest competitor.
C) the growth rate between the SBU and the next largest competitor is actually identical.
D) the SBU has only 10 percent of the share of its largest competitor.
E) the industry growth rate is declining.

F) C) and E)
G) A) and E)

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Figure 2-1 Figure 2-1    -In Figure 2-1 above,D represents the ________ of an organization that is comprised of individual departments. A) strategic business unit level B) board of directors C) corporate level D) functional level E) CMO -In Figure 2-1 above,D represents the ________ of an organization that is comprised of individual departments.


A) strategic business unit level
B) board of directors
C) corporate level
D) functional level
E) CMO

F) A) and B)
G) C) and E)

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Figure 2-5 Figure 2-5    -The image depicted in Figure 2-5 above represents what strategic analysis technique? A) Gantt chart B) SWOT analysis C) Pert chart D) BCG growth-share matrix E) Diversification analysis -The image depicted in Figure 2-5 above represents what strategic analysis technique?


A) Gantt chart
B) SWOT analysis
C) Pert chart
D) BCG growth-share matrix
E) Diversification analysis

F) C) and D)
G) B) and E)

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An action item list refers to an aid to implement a marketing plan that consists of four columns,including which of these?


A) The deadline to complete a task
B) The budget
C) The product or service
D) The points of difference
E) The promotional message

F) A) and B)
G) A) and C)

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