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The corporate level of an organization is the


A) functional level.
B) proxy for the board of directors.
C) level of top management that directs overall strategy.
D) most independent level of the business.
E) strategic business unit level.

F) A) and B)
G) A) and C)

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Recently,St.Joseph Hospital was named one of the "Best Places to Work in Indiana" for the sixth consecutive year.The hospital touts universal values to "keep health care human" and employees consistently put patients first,which unites them in a common goal.Hospital President Kathy Young believes that St.Joseph's ________ makes both her employees and patients happier in her hospital.


A) vision
B) service offerings
C) organizational culture
D) pathos
E) behavioral protocol

F) A) and C)
G) C) and D)

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Organizations that develop similar offerings,when grouped together,create


A) a conglomerate.
B) a merger.
C) an industry.
D) a sector.
E) a monopoly.

F) None of the above
G) B) and E)

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Cross-functional teams refer to


A) members of an organization who have been trained in multiple disciplines so they can easily move from one job to another as needed.
B) situations where two departments within the same company have opposing views about how a product should be developed and managed.
C) departments within an organization that carryout multiple functions due to financial constraints within the company.
D) a small number of people from different departments in an organization who are mutually accountable to accomplish a task or a common set of performance goals.
E) departments within an organization that manage the same product with distinctly different marketing programs to reach different target markets.

F) None of the above
G) A) and B)

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What are the four components of the implementation phase of the strategic marketing process?

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The four components of the implementatio...

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Several years ago,Black & Decker purchased General Electric's small appliances product line.Black & Decker purchased the line because it needed the cash generated from a product line that had a dominant market share in the slow-growth small appliance industry.GE's small appliances product line is most likely a ________ for Black & Decker.


A) dog
B) cash cow
C) question mark
D) star
E) camel

F) None of the above
G) A) and B)

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Because an organization has limited influence on market growth rate,its main alternative for moving an SBU on the portfolio analysis matrix is to try to change its relative market share.The most likely way for a company to turn a question mark into a star rather than a dog is to


A) divert funds to other SBUs.
B) reduce advertising for it.
C) inject cash into it.
D) reduce the feature set for it.
E) decrease the market growth rate.

F) C) and E)
G) None of the above

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Which of the following statements regarding organizational foundation is most accurate?


A) An organizational foundation specifies its goals.
B) An organizational foundation defines the business that it is in.
C) An organization's foundation empowers stakeholders to have a voice in the strategic marketing process.
D) An organization's foundation is its philosophical reason for being-why it exists.
E) An organization's foundation is the company,its product,and its customers.

F) B) and E)
G) C) and D)

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By understanding its core values,an organization can take steps to define its ________,a statement of the organization's function in society that often identifies its customers,markets,products,and technologies.


A) customer value proposition
B) doctrine
C) philosophy
D) mission
E) code of ethics

F) A) and E)
G) B) and D)

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Strategic business units (SBUs) with dominant shares of slow-growth markets that provide cash to cover the organization's overhead and to invest in other SBUs are referred to as


A) cash cows.
B) stars.
C) question marks.
D) dogs.
E) exclamation points.

F) None of the above
G) C) and E)

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In terms of an organization's business,railroads lost market share in the 20th century because they


A) had less flexible routes than trucking.
B) defined their business too narrowly.
C) tried to create a business that appealed equally to all people.
D) priced their services too high.
E) were simply an outmoded form of transportation.

F) B) and D)
G) A) and B)

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One of the weaknesses inherent in the use of the BCG business portfolio analysis is that it


A) causes dissension between different divisions when one is labeled a "star" and another a "dog."
B) reduces employee motivation to move a low valued SBU to a higher one.
C) considers too many SBU factors beyond market growth rate and relative market share.
D) does not require sales forecasts in order to be implemented.
E) is often difficult to obtain the needed information to correctly place SBUs in the matrix.

F) B) and E)
G) A) and B)

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A planning gap is the difference between the projection of the path to reach a new sales revenue goal and the projection of the path of a plan already in place.The ultimate purpose of the firm's marketing program is to ________ this planning gap.


A) calculate the contribution margin of
B) calculate the marginal trend of
C) create the break-even point for
D) fill in
E) determine the sales differential of

F) B) and E)
G) A) and C)

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Market penetration refers to the marketing strategy of


A) selling current products to new markets.
B) selling new products to new markets.
C) selling new products to current markets.
D) selling the same brands in both current and new markets.
E) increasing sales of current products in current markets.

F) C) and E)
G) All of the above

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The detailed day-to-day operational decisions essential to the overall success of marketing strategies are referred to as


A) marketing plans.
B) marketing programs.
C) marketing tactics.
D) marketing strategies.
E) marketing procedures.

F) A) and B)
G) B) and C)

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A ________ is a federal,state,county,or city unit that provides a specific service to its constituents.


A) business firm
B) subchapter S corporation
C) government agency
D) cooperative
E) nonprofit organization

F) A) and E)
G) A) and D)

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Figure 2-7 Figure 2-7    -Quadrant C in Figure 2-7 above represents a(n) ________ in a SWOT analysis. A) a threat B) a weakness C) a strength D) an opportunity E) a market segment -Quadrant C in Figure 2-7 above represents a(n) ________ in a SWOT analysis.


A) a threat
B) a weakness
C) a strength
D) an opportunity
E) a market segment

F) B) and C)
G) B) and D)

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Figure 2-7 Figure 2-7    -Quadrant B in Figure 2-7 above represents a(n) ________ in a SWOT analysis. A) a threat B) a weakness C) a strength D) an opportunity E) a market segment -Quadrant B in Figure 2-7 above represents a(n) ________ in a SWOT analysis.


A) a threat
B) a weakness
C) a strength
D) an opportunity
E) a market segment

F) A) and B)
G) C) and E)

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The ________ element of the marketing mix includes features and packaging.


A) product
B) price
C) promotion
D) place
E) people

F) A) and C)
G) C) and D)

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Figure 2-3b Figure 2-3b    -According to Figure 2-3b above,which of the following SBUs is currently exceeding its YTD (Year to Date) revenue target? A) Peripherals B) Hardware C) Circuitry D) Software E) Grand Total -According to Figure 2-3b above,which of the following SBUs is currently exceeding its YTD (Year to Date) revenue target?


A) Peripherals
B) Hardware
C) Circuitry
D) Software
E) Grand Total

F) B) and E)
G) A) and B)

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