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All of the following statements are true except which?


A) LEED stands for Leadership in Energy and Environmental Design.
B) Today's college graduates now seek green jobs that involve some aspect of social responsibility.
C) Colleges of business have yet to establish sustainability course electives or environmental clubs.
D) Many students want to be involved with organizations such as Net Impact to use business to improve the world.
E) Millennials want to make a difference by making the world a better place.

F) A) and B)
G) A) and D)

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In 2008,Apple filed for and received approval from the U.S.Patent and Trademark Office to trademark the "App Store" name to describe a service that allows its iPhone and iPad customers to purchase and download applications,video games,and other software.Over the years,Apple has invested millions in advertising and publicity and customers have purchased millions of dollars of software from its "App Store." However,Amazon.com claims that Apple did not have exclusive rights to the name because other firms used it to describe their online storefronts where consumers can obtain software for smartphones and tablet devices.In 2011,Apple filed a lawsuit against Amazon for violating its trademark.Why should Apple rigorously protect its "App Store" trademark?


A) Apple risks losing its status as a generic smartphone and tablet device manufacturer.
B) In order to maintain the use of its widely recognizable trademark,Apple must prevent the name from becoming generic.
C) The Robinson-Patman Act conferred ownership of the "App Store" name and other trademarked property to Apple and/or Microsoft.
D) The government will file charges for trademark infringement only if Apple,the owner of the trademark,has documented proof of wrongdoing by Amazon.
E) By protecting its trademark,Apple is protecting the entire smartphone and tablet device industries from indirect competition.

F) A) and E)
G) B) and D)

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Which of the following is a commonly held value in the United States today?


A) individualism
B) tradition
C) group welfare
D) nostalgia
E) acceptance of birthright

F) A) and E)
G) B) and E)

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One of the problems associated with self-regulation is


A) the lack of a written code of ethics by firms in the industry.
B) the intrusive enforcement by the FTC.
C) the opportunity corporate for espionage by competitors.
D) the absence of an industry association with persuasive power.
E) noncompliance by members.

F) B) and D)
G) None of the above

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Generation X consumers are


A) likely to rely on others.
B) authoritative decision makers.
C) very prone to extravagance.
D) generally supportive of racial and ethnic diversity.
E) poorly educated.

F) None of the above
G) B) and C)

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Generally,the U.S.population is becoming


A) smaller,younger,and more diverse.
B) smaller,older,and more diverse.
C) larger,younger,and less diverse.
D) larger,younger,and more diverse.
E) larger,older,and more diverse.

F) A) and B)
G) A) and C)

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An important social trend is the continued concern for health and well-being in the United States.This is most likely evidenced by


A) the increased sales of Cigar Aficionado magazine.
B) the introduction of Lay's Kettle Cooked potato chips,which have 40 percent less fat than regular potato chips.
C) the opening of more Starbucks coffee boutiques in supermarkets.
D) the upsizing of menu items at fast-food restaurants.
E) the introduction of tablet devices such as the iPad.

F) B) and E)
G) B) and D)

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There are many diet aids on the market.They promise immediate weight loss without exercise or a change in diet.Each is accompanied by a testimonial from a satisfied user.If you pay close attention,you will notice that each ad also contains the statement,"Results may vary." Most likely this statement is included to prevent the Federal Trade Commission (FTC) from requiring the dietary aid distributor from having to


A) engage in self-regulation.
B) engage in comparative advertising.
C) issue an advertising injunction.
D) guarantee truth in advertising.
E) run corrective advertising.

F) A) and E)
G) B) and D)

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The use of coupons is a frequently used marketing tactic for which form of competition?


A) pure competition
B) cross-market competition
C) an oligopoly
D) a monopoly
E) monopolistic competition

F) B) and E)
G) B) and D)

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Which of the following laws has the purpose of protecting competition?


A) Lanham Act
B) Federal Trade Commission Act
C) Fair Trade Act
D) Unfair Practices Act
E) Sherman Antitrust Act

F) A) and E)
G) A) and D)

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Registration under the Lanham Act provides important advantages to a trademark owner that has used the trademark in interstate or foreign commerce,but it does not


A) allow a trademark to be used for more than 83 years.
B) provide reciprocity with foreign firms allowing their trademarks to be honored here.
C) prevent other firms from obtaining similar trademarks for significant improvements on the original product.
D) guarantee protection under the Trademark Law Revision Act.
E) confer ownership.

F) B) and D)
G) B) and C)

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As the director of marketing for a local hospital that specializes in caring for limited mobility patients and related health issues,you must conduct an environmental scan to help create a five-year marketing plan for the hospital.Which of the following environmental trends should you consider to be the most important?


A) The number of people in the geographic area who are 65 years or older will increase by 23 percent during the next five years.
B) Millennials are becoming increasingly important in the workplace.
C) The local community has seen a rise in dual-income households.
D) By the year 2025,robotics will play a major role in surgical procedures.
E) Twenty percent of the local population is of Hispanic origin,but that number is expected to grow during the next decade.

F) A) and B)
G) None of the above

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In an inflationary economy,the cost to produce and buy products and services ________ as prices ________.


A) increases;increase
B) increases;decrease
C) decreases;increase
D) decreases;decrease
E) does not change;increase

F) A) and D)
G) D) and E)

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Define technology.How does it affect marketing?

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Technology refers to inventions or innov...

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Today,7 of the top 10 most populous cities in the United States are located


A) along the east coast.
B) near the Canadian border.
C) along the west coast.
D) in states that border Mexico.
E) within the central "fly over" region of the United States.

F) B) and C)
G) A) and E)

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Leah had an excellent year as a salesperson in 2017,earning $98,000.She paid $38,000 for necessities such as mortgage,food,and clothing.Her state and federal income taxes totaled $24,000.What was her disposable income?


A) $36,000
B) $74,000
C) $60,000
D) $98,000
E) There is not enough data provided to calculate her discretionary income.

F) B) and E)
G) A) and E)

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The form of competition where just a few companies control the majority of industry sales is referred to as


A) pure competition.
B) cross-market competition.
C) an oligopoly.
D) monopolistic competition.
E) a monopoly.

F) A) and B)
G) C) and D)

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Cloud computing,such as Apple's iCloud,enables businesses and consumers to share data or use software applications directly from a remote server over the Internet or wirelessly rather than having that data file or program reside on a personal computer.This is an example of a ________ change in the marketing environment.


A) regulatory
B) sociocultural
C) competitive
D) technological
E) marketing mix

F) A) and D)
G) A) and E)

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More is a publication designed to appeal to women aged 40 and over.Demand for such magazines is an example of how changing ________ characteristics impact the marketing environment.


A) cultural
B) behavioral
C) psychographic
D) occupational
E) demographic

F) A) and C)
G) A) and B)

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Competition refers to


A) identical products that perform identical functions.
B) any for-profit organization that targets the customers of other organizations.
C) alternative firms that could provide a product to satisfy a specific market's needs.
D) any product or service that vies for a portion of a customer's discretionary income.
E) the set of firms that operate in a given geographic region,regardless of product or service.

F) B) and C)
G) A) and E)

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