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The chief knowledge officer is responsible for collecting, maintaining, and distributing company knowledge.

A) True
B) False

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There are many different stakeholders found in an organization. Stakeholders drive business strategies, and depending on the stakeholder's perspective, the business strategy can change. Which of the following is a main concern for the community?


A) Exceptional customer service.
B) Fair compensation.
C) Professional associations.
D) Reliable contracts.

E) A) and B)
F) A) and C)

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Knowledge assets, also called intellectual capital, are the human, structural, and recorded resources available to the organization.

A) True
B) False

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Which of the following statements is correct when considering a SWOT analysis?


A) Strengths and weaknesses originate inside an organization.
B) Opportunities and threats originate inside an organization.
C) Strengths and threats originate inside an organization.
D) Opportunities and weaknesses organization outside an organization.

E) A) and B)
F) None of the above

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What is predictive analytics?


A) A world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention.
B) Techniques that extract information from data and use it to predict future trends and identify behavioral patterns.
C) Refers to devices that connect directly to other devices.
D) Opportunities to change the way people purchase books.

E) None of the above
F) All of the above

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The chief privacy officer is responsible for ensuring the ethical and legal use of information within a company.

A) True
B) False

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Porter identified three generic strategies that a business could follow after identifying a market it wanted to enter. Which of the following is not included as one of Porter's three generic strategies?


A) Broad differentiation.
B) Supplier cost differentiation.
C) Focused strategy.
D) Broad cost leadership.

E) A) and B)
F) C) and D)

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A SWOT analysis evaluates an organization's strengths, weaknesses, objectives, and threats.

A) True
B) False

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If you were thinking about an oven as a system which of the following represents the output?


A) The uncooked food.
B) The cooked food.
C) A light indicating that the oven has reached the preheated temperature.
D) The oven running at 350 degrees for 20 minutes.

E) All of the above
F) A) and B)

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Describe the information age and the differences between data, information, business intelligence, and knowledge.

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We live in the information age, when inf...

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Which of the following represents the department that maintains policies, plans, and procedures for the effective management of employees?


A) Human Resources.
B) Sales.
C) Employee Resources.
D) Employee Relations.

E) A) and C)
F) A) and B)

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Which of the below represents procurement as part of the support value activities in a value chain analysis?


A) Purchases inputs such as raw materials, resources, equipment and supplies.
B) Applies MIS to processes to add value.
C) Distributes goods and services to customers.
D) Promotes, prices, and sells products to customers.

E) All of the above
F) B) and C)

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The department within a company that performs the function of selling goods or services is called ________.


A) Marketing.
B) Sales.
C) Finance.
D) Operations Management.

E) A) and B)
F) B) and C)

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The chief security officer is responsible for ensuring the security of business systems and developing strategies and safeguards against attacks from hackers and viruses.

A) True
B) False

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Which of the following are included as potential external weaknesses in a SWOT analysis that are harmful to an organization?


A) Core competencies, market leaders, cost advantages, excellent management.
B) Lack of strategic direction, obsolete technologies, lack of managerial talent, outdated, product line.
C) Expanded product line, increase in demand, new markets, new regulations.
D) New entrants, substitute products, shrinking markets, costly regulatory, requirements.

E) A) and B)
F) All of the above

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The department within a company that records, measures, and reports monetary transactions is called ________.


A) Accounting.
B) Marketing.
C) Human Resources.
D) Operations Management.

E) None of the above
F) All of the above

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Which of the following analyzes a company's business processes and is useful for determining how to create the greatest possible value for customers?


A) Product analysis.
B) Primary supplier power.
C) Value chain analysis.
D) Buyer chain analysis.

E) A) and D)
F) B) and C)

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Who is responsible for ensuring the speed, accuracy, availability, and reliability of the MIS?


A) Chief technology officer (CTO) .
B) Chief security officer (CSO) .
C) Chief privacy officer (CPO) .
D) Chief data officer (CDO) .

E) B) and C)
F) A) and B)

Correct Answer

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The business decisions made by the marketing department include promotional data, sales data, and advertising data.

A) True
B) False

Correct Answer

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The chief security officer (CSO)is responsible for ensuring the security of MIS systems and developing strategies and MIS safeguards against attacks from hackers and viruses.

A) True
B) False

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