Question 1

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Accepted Answer

A) True 
 B)False

Question 2

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

Accepted Answer

A) True 
 B)False

Question 3

Inventory cycle time is the frequency of inventory replacement.

Accepted Answer

A) True 
 B)False

Question 4

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

Accepted Answer

A)  CRM
B)  SCM
C)  ERP
D)  All of the aboveE) A) and B)
F) B) and C)

Question 5

What is enterprise application integration (EAI) ?

Accepted Answer

A)  The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.
B)  Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.
C)  A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.
D)  Connects the plans, methods, and tools aimed at integrating separate enterprise system.E) B) and C)
F) None of the above

Question 6

What is a supply chain planning system?

Accepted Answer

A)  The ability to view all areas up and down the supply chain in real time.
B)  Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory.
C)  Ensures supply chain cohesion by automating the different activities of the supply chain.
D)  Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.E) B) and C)
F) A) and C)

Question 7

What is enterprise application integration (EAI) ?

Accepted Answer

A)  Connects the plans, methods, and tools aimed at integrating separate enterprise system.
B)  The integration of data from multiple sources, which provides a unified view of all data.
C)  Sends information entered into a given system automatically to all downstream systems and processes.
D)  Enterprisewide support and data access for a firm's operations and business processes.E) B) and C)
F) A) and D)

Question 8

Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws

Accepted Answer

A) True 
 B)False

Question 9

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Accepted Answer

A) True 
 B)False

Question 10

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

Accepted Answer

A) True 
 B)False

Question 11

Software customization modifies existing software according to the business's or user's requirements.

Accepted Answer

A) True 
 B)False

Question 12

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

Accepted Answer

A)  Cross-selling
B)  Up-selling
C)  Campaign management system
D)  Customer service and supportE) All of the above
F) A) and D)

Question 13

Which of the following questions can materials management help a company answer?

Accepted Answer

A)  What are our current inventory levels?
B)  What items are running low in the warehouse?
C)  What items are at risk of spoiling in the warehouse?
D)  All of the aboveE) B) and D)
F) A) and B)

Question 14

What can effective and efficient supply chain management systems enable an organization to accomplish?

Accepted Answer

A)  Increase the power of its buyers
B)  Increase its supplier power
C)  Increase switching costs to increase the threat of substitute products or services
D)  All of the aboveE) C) and D)
F) A) and D)

Question 15

What includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?

Accepted Answer

A)  Procurement
B)  Logistics
C)  Materials management
D)  Bullwhip effectE) A) and B)
F) None of the above

Question 16

What enables an organization to react more quickly to resolve supply chain issues?

Accepted Answer

A)  Supply chain event management
B)  Selling chain management
C)  Collaborative engineering
D)  Collaborative demand planningE) B) and C)
F) All of the above

Question 17

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Accepted Answer

A) True 
 B)False

Question 18

Procurement can help a company answer the following question - What quantity of raw materials should we purchase to minimize spoilage?

Accepted Answer

A) True 
 B)False

Question 19

What is predictive dialing?

Accepted Answer

A)  Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B)  Directs customers to use touch-tone phones or keywords to navigate or provide information
C)  A phone switch routes inbound calls to available agents
D)  All of the aboveE) B) and C)
F) All of the above

Question 20

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

What is predictive dialing?

Correct AnswerverifiedShow Answer

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

Correct AnswerverifiedShow Answer

Software customization modifies existing software according to the business's or user's requirements.

Correct AnswerverifiedShow Answer

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

Correct AnswerverifiedShow Answer

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Correct AnswerverifiedShow Answer

What includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?

Correct AnswerverifiedShow Answer

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Correct AnswerverifiedShow Answer

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

Correct AnswerverifiedShow Answer

What is enterprise application integration (EAI) ?

Correct AnswerverifiedShow Answer

What is enterprise application integration (EAI) ?

Correct AnswerverifiedShow Answer

Inventory cycle time is the frequency of inventory replacement.

Correct AnswerverifiedShow Answer

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Correct AnswerverifiedShow Answer

Which of the following questions can materials management help a company answer?

Correct AnswerverifiedShow Answer

Procurement can help a company answer the following question - What quantity of raw materials should we purchase to minimize spoilage?

Correct AnswerverifiedShow Answer

What is a supply chain planning system?

Correct AnswerverifiedShow Answer

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

Correct AnswerverifiedShow Answer

Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws

Correct AnswerverifiedShow Answer

What can effective and efficient supply chain management systems enable an organization to accomplish?

Correct AnswerverifiedShow Answer

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

Correct AnswerverifiedShow Answer

What enables an organization to react more quickly to resolve supply chain issues?

Correct AnswerverifiedShow Answer

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