Question 1

Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a current CRM trend?

Accepted Answer

A)  Partner relationship management
B)  Supplier relationship management
C)  Employee relationship management
D)  Distributor relationship managementE) A) and B)
F) A) and C)

Question 3

Production and materials management is a core ERP component.

Accepted Answer

A) True 
 B)False

Question 4

In the basic supply chain return refers to prepare to manage all resources required to meet demands.

Accepted Answer

A) True 
 B)False

Question 5

Back-office operations deal directly with the customer.

Accepted Answer

A) True 
 B)False

Question 6

What is collaborative engineering?

Accepted Answer

A)  Enables an organization to react more quickly to resolve supply chain issues.
B)  Applies technology to the activities in the order life cycle from inquiry to sale.
C)  Allows an organization to reduce the cost and time required during the design process of a product.
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.E) A) and C)
F) A) and B)

Question 7

Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations.

Accepted Answer

A) True 
 B)False

Question 8

Where would you find the manufacturer and distributor in a typical supply chain?

Accepted Answer

A)  Upstream
B)  Downstream
C)  In the middle
D)  Not on the supply chainE) All of the above
F) B) and D)

Question 9

What are drones?

Accepted Answer

A)  A process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model.
B)  Uses electronic tags and labels to identify objects wirelessly over short distances.
C)  Unmanned aircraft that can fly autonomously, or without a human.
D)  Focus on creating artificial intelligence devices that can move and react to sensory input.E) None of the above
F) A) and C)

Question 10

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Accepted Answer

A)  Business intelligence
B)  Ebusiness
C)  Customer relationship management
D)  Supply chain managementE) B) and C)
F) A) and B)

Question 11

What is automatic call distribution?

Accepted Answer

A)  Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B)  Directs customers to use touch-tone phones or keywords to navigate or provide information
C)  A phone switch routes inbound calls to available agents
D)  All of the aboveE) A) and B)
F) None of the above

Question 12

Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Accepted Answer

A) True 
 B)False

Question 13

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.

Accepted Answer

A) True 
 B)False

Question 14

What applies technology to the activities in the order life cycle from inquiry to sale?

Accepted Answer

A)  Supply chain event management
B)  Selling chain management
C)  Collaborative engineering
D)  Collaborative demand planningE) B) and C)
F) C) and D)

Question 15

Robotics focuses on creating artificial intelligence devices that can move and react to sensory input.

Accepted Answer

A) True 
 B)False

Question 16

The primary concern with mobile ERP is security of sensitive data, including trade secrets, financial data, and customer data.

Accepted Answer

A) True 
 B)False

Question 17

Which component is a credit-management feature typically included in?

Accepted Answer

A)  Accounting and finance components
B)  Production and managerial management components
C)  Human resource components
D)  Production and materials management componentsE) A) and B)
F) B) and C)

Question 18

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Accepted Answer

A) True 
 B)False

Question 19

What is key for business process support that spans functional areas and legacy systems?

Accepted Answer

A)  Software customization
B)  Data integration is key for business process support that spans functional areas and legacy systems.
C)  Elogistics manages the transportation and storage of goods.
D)  Eprocurement is the business-to-business (B2
B)  online purchase and sale of supplies and services.E) B) and D)
F) All of the above

Question 20

Cross-selling is increasing the value of the sale.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Correct AnswerverifiedShow Answer

Production and materials management is a core ERP component.

Correct AnswerverifiedShow Answer

Robotics focuses on creating artificial intelligence devices that can move and react to sensory input.

Correct AnswerverifiedShow Answer

Cross-selling is increasing the value of the sale.

Correct AnswerverifiedShow Answer

Where would you find the manufacturer and distributor in a typical supply chain?

Correct AnswerverifiedShow Answer

What is automatic call distribution?

Correct AnswerverifiedShow Answer

The primary concern with mobile ERP is security of sensitive data, including trade secrets, financial data, and customer data.

Correct AnswerverifiedShow Answer

Which component is a credit-management feature typically included in?

Correct AnswerverifiedShow Answer

Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Correct AnswerverifiedShow Answer

Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Correct AnswerverifiedShow Answer

What are drones?

Correct AnswerverifiedShow Answer

Which of the following is not a current CRM trend?

Correct AnswerverifiedShow Answer

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.

Correct AnswerverifiedShow Answer

What is key for business process support that spans functional areas and legacy systems?

Correct AnswerverifiedShow Answer

What applies technology to the activities in the order life cycle from inquiry to sale?

Correct AnswerverifiedShow Answer

Back-office operations deal directly with the customer.

Correct AnswerverifiedShow Answer

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Correct AnswerverifiedShow Answer

Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations.

Correct AnswerverifiedShow Answer

What is collaborative engineering?

Correct AnswerverifiedShow Answer

In the basic supply chain return refers to prepare to manage all resources required to meet demands.

Correct AnswerverifiedShow Answer

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