Question 1

In medium- and large-sized cities, such as Cincinnati, Indianapolis, Chicago, and New York, many residents have been getting rid of their cars. Keeping a car in a city can be very expensive and quite a hassle due to a lack of parking and strong parking regulations that lead to expensive tickets for even minor parking infringements. Residents have learned that they can join services, such as ZipCar, that allow them to "borrow" cars from a fleet when they need them. They pay a monthly fee for the service, and they use an online application to "reserve" a car for when they need it. All of the hassle is gone; the car is ready for them when they need it; and parking is always guaranteed. ZipCar and other companies like it are examples of

Accepted Answer

A)   the sharing economy.
B)   the information society.
C)   intrapreneurship.
D)   an internal locus of control.
E)   a start-up.F) B) and D)
G) C) and E)

Question 2

Which one of the following is one way to think about management?

Accepted Answer

A)   efficiency in motion
B)   the science of helping people
C)   the science of accomplishing things
D)   the art of getting things done through people
E)   the science of synergyF) A) and D)
G) All of the above

Question 3

Which is better: mindfulness or multitasking?

Accepted Answer

A)   Multitasking is better because you can do many things at once.
B)   Mindfulness is better because you are focusing on one thing until it is completed.
C)   Mindfulness is better because you can do many things at one time.
D)   Multitasking is better because you are prioritizing tasks and doing them in order.
E)   Multitasking is better because it allows you to spread your attention across many different tasks.F) B) and D)
G) A) and B)

Question 4

Define and explain the three roles that managers play, according to Henry Mintzberg. Also explain and give an example for the sub roles within each category.

Accepted Answer

Mintzberg identified three important roles played by managers:
Interpersonal roles-Managers interact with people inside and outside their work units. The three interpersonal roles include figurehead (performing symbolic tasks that represent your organization, such as attending employee birthday parties), leader (being responsible for the actions, successes, and failures of your subordinates as in taking responsibility when an employee does something unethical), and liaison activities (working with other people outside your work unit to develop alliances that will help you achieve your organization's goals, as in talking to managers of other departments to help facilitate the flow of work among different employee groups).
Informational roles-As monitor, disseminator, and spokesperson, managers receive and communicate information with other people inside and outside the organization. In the monitoring role, you are constantly alert for useful information, perhaps reading The Wall Street Journal daily to keep up with changes in the economy. In the disseminator role, you make sure employees receive key information, such as information about changes in company policy or new markets the company is planning to enter. In the spokesperson role, you show the company's best face to people outside the company, perhaps by granting interviews with the local news station to talk about the company's new environment-friendly manufacturing techniques.
Decisional roles-Managers use information to make decisions to solve problems or take advantage of opportunities. The four decision-making roles are entrepreneur, disturbance handler, resource allocator, and negotiator. As an entrepreneur, you initiate and encourage change and innovation, perhaps by leading an initiative to decrease energy consumption by 10 percent within the office. As a disturbance handler, you fix unforeseen problems, perhaps using technical skills to help get the production process back on track. As a resource allocator, you set priorities about the use of resources, making sure that you are investing time and money in activities that will offer a high return on investment. As a negotiator, you work with others inside and outside the organization to accomplish your goals, understanding the give-and-take (negotiating skills) that successful management requires.

Question 5

What is efficiency? What is effectiveness? Imagine you manage a local gas station. Which criteria might you use to determine your efficiency as a manager? Which criteria might you use to determine your effectiveness?

Accepted Answer

Efficiency is the means, while effective...

Question 6

Which of the following jobs in a high-tech company would be considered a "high-touch job"?

Accepted Answer

A)   traveling sales reps who meet with the owners or managers of electronics stores
B)   the bookkeepers who work in the company's accounts payable department
C)   the building's maintenance managers, who make sure the physical plant remains in good working order
D)   the warehouse staff who fulfill customers' orders
E)   the web designer who designs and continuously updates the company's websiteF) C) and D)
G) A) and C)

Question 7

The management team at Imagine Advertising is trying to land a new client. Carla, the CEO, has set targets for how much the contract needs to be and has delegated out the tasks. Dominic and Stella are sent out to meet with the client. In the past, they have been successful at helping clients see the big picture and how their advertising team can help the client realize their goals. What principal function do Dominic and Stella possess?

Accepted Answer

A)   controlling
B)   leading
C)   planning
D)   organizing
E)   motivatingF) A) and D)
G) None of the above

Question 8

According to the ________, taking care of customers is essential to obtaining a competitive advantage.

Accepted Answer

A)   Golden Marketing Rule
B)   first law of business
C)   Employee Rule
D)   Profit-Generating Code
E)   synergy focusF) D) and E)
G) B) and D)

Question 9

Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these questions, which managerial role was Rochelle playing?

Accepted Answer

A)   consumerism resource allocator
B)   leadership figurehead
C)   monitor
D)   entrepreneur
E)   thought leader/visionaryF) A) and C)
G) B) and E)

Question 10

Even for nonprofits, sooner or later there will be no organization without

Accepted Answer

A)   ethical standards.
B)   good laws.
C)   the Employee Rule.
D)   customers.
E)   synergy focus.F) A) and B)
G) C) and D)

Question 11

Leonardo is a district manager who oversees several store managers in a national chain of retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top management. Leonardo is a middle manager.

Accepted Answer

A) True 
 B)False

Question 12

Marquez, the hotel manager, knows that the number of guests at his hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Marquez needs to work with the hotel department managers on how to cut costs, as a part of his role as

Accepted Answer

A)   monitor.
B)   disseminator.
C)   disturbance handler.
D)   entrepreneur.
E)   resource allocator.F) A) and B)
G) C) and D)

Question 13

This question has two parts; be sure to answer each.
First, describe the three principal skills that good managers need to have.
Second, suppose you are the managing editor of a local newspaper, and give an example of each skill that you might use daily while performing your job.

Accepted Answer

Good managers need to work on developing...

Question 14

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role.

Accepted Answer

A)   figurehead
B)   leadership
C)   liaison
D)   spokesperson
E)   negotiatorF) A) and E)
G) A) and C)

Question 15

In 2015, approximately what percentage of the U.S. population was foreign-born?

Accepted Answer

A)   32 percent
B)   21 percent
C)   8 percent
D)   50 percent
E)   13 percentF) B) and E)
G) A) and B)

Question 16

Sanjay is the top executive at a hospital. He is known for being the first person at work in the mornings and the last to leave. Some even say that he seems to live there. He is always accessible by phone, even when on vacation. Last year, he worked meetings to be standing meetings that lasted only 15 minutes. Using Mintzberg's findings, how would you characterize Sanjay?

Accepted Answer

A)   a manager who relies more on written communication than verbal
B)   a manager who works long hours at an intense pace
C)   a manager who relies more on verbal than written communication
D)   a manager whose work is characterized by fragmentation, brevity and variety
E)   a manager who is mindful and focusedF) All of the above
G) A) and B)

Question 17

________ refer(s)  to interpersonal or people skills needed for success at work.

Accepted Answer

A)   Technical skills
B)   Strategic planning
C)   Soft skills
D)   Training skills
E)   Planning and organizing skillsF) B) and C)
G) A) and B) C

Question 18

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to

Accepted Answer

A)   decreased employee conflict and stress.
B)   increased productivity.
C)   improved morale.
D)   synergy.
E)   concentrating on the urgent rather than the important.F) D) and E)
G) B) and E)

Question 19

The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.

Accepted Answer

A)   servant
B)   commonweal
C)   for-profit
D)   volunteer
E)   mutual benefitF) A) and E)
G) A) and B)

Question 20

According to the theory of ________, noted by The New York Times columnist Thomas Friedman, there is an urge to address the crises of destabilizing climate change and rising competition for energy.

Accepted Answer

A)   the world is one
B)   decreasing globalism
C)   sustainability and geo-greenism
D)   world economies are too narrow
E)   one world government is the answerF) None of the above
G) All of the above C

Exam 1: The Exceptional Manager: What You Do, How You Do It

Correct Answer
verified

Which one of the following is one way to think about management?

Correct Answer
verified

Which is better: mindfulness or multitasking?

Correct Answer
verified

Define and explain the three roles that managers play, according to Henry Mintzberg. Also explain and give an example for the sub roles within each category.

What is efficiency? What is effectiveness? Imagine you manage a local gas station. Which criteria might you use to determine your efficiency as a manager? Which criteria might you use to determine your effectiveness?

Correct Answer
verified
Efficiency is the means, while effective...
View Answer

Which of the following jobs in a high-tech company would be considered a "high-touch job"?

Correct Answer
verified

Correct Answer
verified

According to the ________, taking care of customers is essential to obtaining a competitive advantage.

Correct Answer
verified

Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these questions, which managerial role was Rochelle playing?

Correct Answer
verified

Even for nonprofits, sooner or later there will be no organization without

Correct Answer
verified

Leonardo is a district manager who oversees several store managers in a national chain of retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top management. Leonardo is a middle manager.

Correct Answer
verified

Correct Answer
verified

This question has two parts; be sure to answer each. First, describe the three principal skills that good managers need to have. Second, suppose you are the managing editor of a local newspaper, and give an example of each skill that you might use daily while performing your job.

Correct Answer
verified
Good managers need to work on developing...
View Answer

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role.

Correct Answer
verified

In 2015, approximately what percentage of the U.S. population was foreign-born?

Correct Answer
verified

Correct Answer
verified

________ refer(s) to interpersonal or people skills needed for success at work.

Correct Answer
verified
C

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to

Correct Answer
verified

The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.

Correct Answer
verified

According to the theory of ________, noted by The New York Times columnist Thomas Friedman, there is an urge to address the crises of destabilizing climate change and rising competition for energy.

Correct Answer
verified
C

Exam 1: The Exceptional Manager: What You Do, How You Do It

Correct AnswerverifiedShow Answer

Which one of the following is one way to think about management?

Correct AnswerverifiedShow Answer

Which is better: mindfulness or multitasking?

Correct AnswerverifiedShow Answer

Define and explain the three roles that managers play, according to Henry Mintzberg. Also explain and give an example for the sub roles within each category.

What is efficiency? What is effectiveness? Imagine you manage a local gas station. Which criteria might you use to determine your efficiency as a manager? Which criteria might you use to determine your effectiveness?

Correct AnswerverifiedEfficiency is the means, while effective...View AnswerShow Answer

Which of the following jobs in a high-tech company would be considered a "high-touch job"?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to the ________, taking care of customers is essential to obtaining a competitive advantage.

Correct AnswerverifiedShow Answer

Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these questions, which managerial role was Rochelle playing?

Correct AnswerverifiedShow Answer

Even for nonprofits, sooner or later there will be no organization without

Correct AnswerverifiedShow Answer

Leonardo is a district manager who oversees several store managers in a national chain of retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top management. Leonardo is a middle manager.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

This question has two parts; be sure to answer each. First, describe the three principal skills that good managers need to have. Second, suppose you are the managing editor of a local newspaper, and give an example of each skill that you might use daily while performing your job.

Correct AnswerverifiedGood managers need to work on developing...View AnswerShow Answer

Correct AnswerverifiedShow Answer

In 2015, approximately what percentage of the U.S. population was foreign-born?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

________ refer(s) to interpersonal or people skills needed for success at work.

Correct AnswerverifiedC

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to

Correct AnswerverifiedShow Answer

The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.

Correct AnswerverifiedShow Answer

According to the theory of ________, noted by The New York Times columnist Thomas Friedman, there is an urge to address the crises of destabilizing climate change and rising competition for energy.

Correct AnswerverifiedC

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Efficiency is the means, while effective...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Good managers need to work on developing...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
verified

Correct Answer
verified

Correct Answer
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C