FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

Essay

Review LaterAdd Note

Review Later

Explain why a company would need both a fixed and a variable budget.

Correct Answer

verified

Fixed budgets-where resources are alloca...

View Answer

Show Answer

Question 32

Multiple Choice

Review LaterAdd Note

Review Later

Throughout the last 60 years, the United States has had an interesting track record in regard to productivity. Recently productivity has been declining globally. Why?

A) Because benchmarks are not being set or are being set too low.
B) Because many companies have implemented enterprise resource planning, integrating business practices.
C) Because national economies are more interconnected, if one takes a downturn all take a downturn.
D) Because companies are more focused on engaging in self-development and organizational citizenship.
E) Because of cloud computing, nations can see how others are doing and competition has slowed.

F) A) and C)
G) A) and B)

Correct Answer

verified

Show Answer

Question 33

Essay

Review LaterAdd Note

This question contains two parts; be sure to answer both. First, define productivity and explain why increasing productivity is important. Second, imagine that you are the manager of a large chain department store. Suggest at least three ways that you might improve productivity at the store.

Enright Industrial Leasing has effective control processes, allowing its managers to discover ________ in bookkeeping right away, before a would-be embezzler could seriously affect its business.

Twice daily, factory workers at Fabulous Skeins and Yarn select random samples from the production runs and test them for quality, rejecting runs if too many samples fall outside a standard range of acceptability. These workers are engaged in statistical process control.

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to

Explain how a manager would use each of the following: financial statement, balance sheet, income statement, and audit.

Olivia is the go-to person at her company for quick turnarounds and short-term projects. She stays focused and meets all deadlines. Even though she seems successful, which time management mistake may Olivia be making?

A balance sheet summarizes an organization's overall financial worth, or its assets and liabilities, at a specific point in time.

According to Kaplan and Norton, ________ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."

Imagine that you manage a high-volume electronics store, Tech Geeks. Each of the salespeople has a very ambitious monthly sales goal; for the store to meet its overall goal, all of the salespeople need to meet their individual goals. Apply each of the four keys to a successful control system to Tech Geeks, explaining how you would implement an effective control system.

TQM is a comprehensive approach dedicated to continuous

Some managers use ________, which provides four indicators with which organizations can set goals and measure performance.

Typically, operational control is accomplished through reports issued

Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. His manager chose to retrain Evan, using the control of

Colin was working on his budget. He had compiled his receipts, his employee's time sheets, the invoices he has sent to his suppliers and his bills that he owed others. He was now ready to assess his

When describing Deming's principles to a colleague, which of the following would you NOT discuss?

Define control and then describe why organizations need to use control.

________ is the amount of acceptable deviation from a standard, determined when the standard was established.

Imagine that you are the general manager of the local hardware store. Explain the six areas of organizational control and how each is relevant to improving the customer's satisfaction with the operation of the store.