Question 1

In the past, departments made decisions independent of each other.

Accepted Answer

A) True 
 B)False

Question 2

RFID supports procurement.

Accepted Answer

A) True 
 B)False

Question 3

Supply chain event management (SCEM) enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

A) True 
 B)False

Question 4

What is collaborative engineering?

Accepted Answer

A)  enables an organization to react more quickly to resolve supply chain issues
B)  applies technology to the activities in the order life cycle from inquiry to sale
C)  allows an organization to reduce the cost and time required during the design process of a product
D)  helps organizations reduce their investment in inventory while improving customer satisfaction through product availabilityE) None of the above
F) C) and D)

Question 5

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Accepted Answer

A)  forward integration
B)  forward data interchange
C)  backward integration
D)  backward data interchangeE) A) and B)
F) All of the above

Question 6

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Accepted Answer

A)  cross-selling
B)  up-selling
C)  campaign management system
D)  customer service and supportE) None of the above
F) A) and B)

Question 7

What is eintegration?

Accepted Answer

A)  the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources
B)  the integration of data from multiple sources, which provides a unified view of all data
C)  the translation of information between disparate systems
D)  it packages commonly used applications together, reducing the time needed to integrate applications from multiple vendorsE) A) and C)
F) A) and B)

Question 8

What are enterprise systems?

Accepted Answer

A)  the integration of a company's existing management information systems
B)  the integration of data from multiple sources, which provides a unified view of all data
C)  an integration method that sends information entered into a given system automatically to all downstream systems and processes
D)  enterprisewide support and data access for a firm's operations and business processesE) A) and B)
F) B) and C)

Question 9

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Accepted Answer

A)  accounting and finance
B)  production and materials management
C)  business intelligence
D)  human resourcesE) B) and C)
F) A) and B)

Question 10

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Accepted Answer

A) True 
 B)False

Question 11

What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Accepted Answer

A)  campaign management system
B)  cross-selling
C)  up-selling
D)  list generatorE) All of the above
F) A) and B)

Question 12

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

Accepted Answer

A)  contact center
B)  web-based self-service
C)  call scripting system
D)  uplift modelingE) B) and D)
F) C) and D)

Question 13

Identify the three technologies that are reinventing the supply chain.

Accepted Answer

The goal of ERP is to integrate all of t...

Question 14

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Accepted Answer

A) True 
 B)False

Question 15

Business intelligence is both a core and extended ERP component.

Accepted Answer

A) True 
 B)False

Question 16

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Accepted Answer

A)  enterprise systems
B)  enterprise application integration
C)  middleware
D)  enterprise application integration middlewareE) C) and D)
F) A) and C)

Question 17

Which of the metrics below represents an unfilled customer order for a product that is out of stock?

Accepted Answer

A)  back order
B)  inventory cycle time
C)  customer order cycle time
D)  inventory turnoverE) A) and B)
F) None of the above

Question 18

What enables an organization to react more quickly to resolve supply chain issues?

Accepted Answer

A)  supply chain event management
B)  selling chain management
C)  collaborative engineering
D)  collaborative demand planningE) C) and D)
F) B) and D)

Question 19

What applies technology to the activities in the order life cycle from inquiry to sale?

Accepted Answer

A)  supply chain event management
B)  selling chain management
C)  collaborative engineering
D)  collaborative demand planningE) A) and B)
F) B) and D)

Question 20

What targets sales opportunities by finding new customers or companies for future sales?

Accepted Answer

A)  sales management system
B)  contact management system
C)  opportunity management system
D)  sales force automation systemE) A) and D)
F) None of the above

Exam 8: Enterprise Applications: Business Communications

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Correct AnswerverifiedShow Answer

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Correct AnswerverifiedShow Answer

What targets sales opportunities by finding new customers or companies for future sales?

Correct AnswerverifiedShow Answer

What applies technology to the activities in the order life cycle from inquiry to sale?

Correct AnswerverifiedShow Answer

Supply chain event management (SCEM) enables an organization to react more quickly to resolve supply chain issues.

Correct AnswerverifiedShow Answer

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

Correct AnswerverifiedShow Answer

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Correct AnswerverifiedShow Answer

What are enterprise systems?

Correct AnswerverifiedShow Answer

Business intelligence is both a core and extended ERP component.

Correct AnswerverifiedShow Answer

What enables an organization to react more quickly to resolve supply chain issues?

Correct AnswerverifiedShow Answer

Identify the three technologies that are reinventing the supply chain.

Correct AnswerverifiedThe goal of ERP is to integrate all of t...View AnswerShow Answer

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Correct AnswerverifiedShow Answer

RFID supports procurement.

Correct AnswerverifiedShow Answer

In the past, departments made decisions independent of each other.

Correct AnswerverifiedShow Answer

What takes information entered into a given system and sends it automatically to all upstream systems and processes?

Correct AnswerverifiedShow Answer

What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Correct AnswerverifiedShow Answer

What is eintegration?

Correct AnswerverifiedShow Answer

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Correct AnswerverifiedShow Answer

Which of the metrics below represents an unfilled customer order for a product that is out of stock?

Correct AnswerverifiedShow Answer

What is collaborative engineering?

Correct AnswerverifiedShow Answer

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The goal of ERP is to integrate all of t...
View Answer

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