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Exam 2: Decisions and Processes: Value Driven Business

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Question 41

Multiple Choice

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Bob Silver loves playing a game called World of Warcraft where he has the capability to create his own character and even his own life-like environment.Into which AI system would you categorize World of Warcraft?

A) multi-agent system
B) expert system
C) virtual reality
D) fuzzy logic system

E) B) and D)
F) A) and C)

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Question 42

Multiple Choice

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What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

A) usability
B) customer satisfaction
C) financial
D) conversion rates

E) A) and B)
F) B) and C)

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Question 43

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Which of the following does not represent an example of analytical information?

The accounting and finance department performs processes such as creating financial statements, paying accounts payables, and collecting accounts receivables.What form of processes do these represent?

A Business Process Model and Notation (BPMN) activity is a task in a business process.

At which level of an organization do managers develop overall business strategies, goals, and objectives as part of the company's strategic plan?

Strategic business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

What encompasses all organizational information and has a primary purpose of supporting the performance of managerial analysis or semistructured decisions?

What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?

An important customer who shows up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges?

Neural networks use technology allowing humans to interact with a computer through bodily sensations and movements-for example, a cell phone vibrating in your pocket.

Investment companies use genetic effectiveness metrics to help in trading decisions.

Which of the following is correct in terms of granularity?

Source documents are the original transaction records.

When evaluating the 5 steps in the order-to-delivery business process, step one includes creating a campaign and checking inventory, which are both part of the human resources function.

What are the three primary types of management information systems available to support decision making across the company levels?

Fuzzy logic is a mathematical method of handling imprecise or subjective information.

As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team.Today Jerry is analyzing his data by looking at details, and details of details, of information.Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?