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Exam 2: Decisions and Processes: Value Driven Business

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Question 51

Multiple Choice

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Transaction processing systems are primarily used to automate business processes. Automation increases efficiency and effectiveness while reducing head count, which in turn reduces the overall operational _____________.

A) costs
B) systems
C) revenues
D) intelligence

E) None of the above
F) A) and B)

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Question 52

True/False

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Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

A) True
B) False

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Question 53

Multiple Choice

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Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?

Which of the following is a type of efficiency MIS metric?

Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

What produces graphical displays of patterns and complex relationships in large amounts of data?

Which of the following is considered an unstructured decision?

When considering the 5 steps of the order-to-delivery business process, manufacturing goods are included in which step?

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions.

What improves managerial level business processes?

Which of the following would efficiency MIS metrics measure?

Managers constantly attempt to optimize _________.

Executives of a company deal less with details of the operational activities and more with the higher meaningful aggregations of information, or "coarser" information.What refers to the level of detail in the model?

When analyzing the interrelationships between efficiency and effectiveness, where would a company ideally want to operate?

What is represented by a circle in a business process model?

A virtual workplace is a work environment that is not located in any one physical space.

Google Glass is a work environment that is not located in any one physical space.

Asking how many employees are out sick is a type of operational question.

At the strategic decision-making level, employees develop, control, and maintain core business activities.