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Which four elements are included in systems thinking?


A) output, process, feedback, and accounting
B) process, output, operations, and accounting
C) input, process, output, and feedback
D) input, output, sales, and feedback

E) B) and C)
F) C) and D)

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Which of the following are included as potential internal weaknesses in a SWOT analysis that are harmful to an organization?


A) core competencies, market leaders, cost advantages, excellent management
B) lack of strategic direction, obsolete technologies, lack of managerial talent, outdated product line
C) expanded product line, increase in demand, new markets, new regulations
D) new entrants, substitute products, shrinking markets, costly regulatory, requirements

E) A) and B)
F) B) and D)

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Which activities belong in the sales department?


A) records, measures, and reports monetary transactions
B) tracks strategic financial issues, including money, banking, credit, investments, and assets
C) supports the sales by planning, pricing, and promoting goods or services is marketing
D) relies on information from operations to understand inventory, place orders, and forecast consumer demand

E) C) and D)
F) A) and B)

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The business decisions made by the human resources department include potential customer data, sales report data, commission data, and customer support data.

A) True
B) False

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Which data types are typically found in the finance department?


A) promotion data, sales data, advertising data
B) employee data, promotion data, vacation data
C) investment data, monetary data, reporting data
D) transactional data, purchasing data, payroll data, tax data

E) A) and C)
F) A) and D)

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What is production?


A) material items or products that customers will buy to satisfy a want or need
B) tasks performed by people that customers will buy to satisfy a want or need
C) the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services
D) the rate at which goods and services are produced based upon total output given total inputs

E) B) and C)
F) C) and D)

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What executes business strategy?


A) SWOT Analysis
B) The Five Forces Model
C) Value Chain Analysis
D) Three Generic Strategies

E) A) and C)
F) All of the above

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A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

A) True
B) False

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Which group of stakeholders' primary interests include professional associations, ethical recycling, and increasing employment?


A) employees
B) shareholders/investors
C) community
D) customers

E) A) and B)
F) A) and C)

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Data is useful for understanding individual sales, but to gain deeper insight into a business data needs to be turned into information.Which of the following offers an example of turning data into information?


A) Who are my best customers?
B) What is my best-selling product?
C) What is my worst-selling product?
D) All of these are correct.

E) A) and B)
F) A) and C)

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Machine to machine (M2M) refers to devices that connect directly to other devices.

A) True
B) False

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What is rivalry among existing competitors?


A) the ability of buyers to affect the price they must pay for an item
B) the suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services)
C) high when it is easy for new competitors to enter a market and low when there are significant entry barriers to joining a market
D) high when competition is fierce in a market and low when competitors are more complacent

E) B) and D)
F) A) and B)

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Which group of stakeholders' primary interests include fair compensation, job security, and ethical conduct/treatment?


A) employees
B) shareholders/investors
C) community
D) customers

E) A) and B)
F) None of the above

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Firm infrastructure and human resource management are part of the support value activities.

A) True
B) False

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Which of the following is not a typical way that a company would duplicate a competitive advantage?


A) acquiring the new technology
B) copying the business operations
C) hiring away key employees
D) carrying large product inventories

E) A) and D)
F) All of the above

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Feedback is information that returns to its original transmitter and modifies the transmitter's actions.What would the original transmitter include?


A) input, transform, output
B) input, transform, outnumber
C) output, input, performer
D) input, process, transform

E) None of the above
F) A) and C)

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What is a competitive advantage?


A) a product that an organization's customers place a lesser value on than similar offerings from a competitor
B) a feature of a product or service on which customers place a lesser value than they do on similar offerings from a supplier
C) a service that an organization's customers place a lesser value on than similar offerings from a supplier
D) a feature of a product or service on which customers place a greater value than they do on similar offerings from competitors

E) None of the above
F) A) and D)

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Which of the following offers an example where Porter's five forces are mostly weak and competition is low?


A) an international hotel chain purchasing milk
B) a coffee shop
C) a single consumer purchasing milk
D) a dog walking business

E) A) and D)
F) A) and C)

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What is the confirmation or validation of an event or object?


A) fact
B) data
C) information technology
D) business intelligence

E) All of the above
F) C) and D)

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Using only data and information to make decisions and solve problems is the key to finding success in business. These are also the only core drivers of the information age and the building blocks of business systems.

A) True
B) False

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