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A standardized set of activities that accomplish a specific task is called a supply chain component.

A) True
B) False

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Michael Porter defined the Five Forces Model and the potential pressures that can hurt sales.Which of the following is not one of the potential pressures that can hurt sales?


A) Suppliers can drive down profits by charging more for supplies.
B) New market entrants can steal potential investment capital.
C) Substitute products can steal customers.
D) Competition can steal customers.

E) A) and B)
F) A) and C)

Correct Answer

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Why do students need to study information technology?


A) Information technology is everywhere in business.
B) Information technology is rarely discussed in business.
C) Information technology is rarely used in organizations.
D) Information technology is found in only a few businesses.

E) B) and C)
F) A) and D)

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Who is responsible for ensuring the speed, accuracy, availability, and reliability of the management information systems within a company?


A) Chief Knowledge Officer (CKO)
B) Chief Privacy Officer (CPO)
C) Chief Technology Officer (CTO)
D) Chief Information Officer (CIO)

E) C) and D)
F) A) and B)

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Order date, amount sold, and customer number are all forms of data.

A) True
B) False

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A first-mover advantage is the process of gathering information about the competitive environment, including competitors' plans, activities, and products, to improve a company's ability to succeed.

A) True
B) False

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A SWOT analysis evaluates an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies.

A) True
B) False

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Which department manages the process of converting or transforming resources into goods or services?


A) sales
B) operations management
C) accounting
D) finance

E) B) and C)
F) None of the above

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Rivalry among existing competitors refers to the ability of buyers to affect the price they must pay for an item.

A) True
B) False

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Kevin is an incoming freshman at your college.Kevin is frustrated by the cost of books, tuition, and expenses and he also needs to purchase a rather expensive laptop.In an effort to save money, Kevin organizes a Facebook group with other college students who need to purchase laptops.Soon, Kevin's Facebook group has close to 100,000 students.Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount.What business strategy is Kevin using to purchase laptops?


A) collecting business intelligence
B) decreasing entry barriers
C) purchasing a substitute product
D) increasing buyer power

E) None of the above
F) A) and C)

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What is a SWOT analysis?


A) evaluates an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies
B) analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry
C) views a firm as a series of business processes, each of which adds value to the product or service
D) generic business strategies that are neither organization nor industry specific and can be applied to any business, product, or service

E) None of the above
F) A) and D)

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Bread, cheese, and butter are included in the process of making a grilled cheese sandwich.

A) True
B) False

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Your boss has asked you to analyze the airline industry using Porter's three generic strategies.Which of the following companies are using a focused strategy?


A) Southwest, Horizon, Frontier, JetBlue
B) British Airways, Singapore Airlines, Virgin Atlantic
C) Sky Taxi - a rent by the hour personal plane service
D) All of these are correct.

E) None of the above
F) C) and D)

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Zappos is not a technology company; its primary business focus is to sell books.

A) True
B) False

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Which activities belong in the finance department?


A) records, measures, and reports monetary transactions
B) tracks strategic financial issues, including money, banking, credit, investments, and assets
C) supports sales by planning, pricing, and promoting goods or services is marketing
D) relies on information from operations to understand inventory, place orders, and forecast consumer demand

E) B) and C)
F) All of the above

Correct Answer

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Why do students need to study information technology?


A) Information technology is everywhere in business.
B) Information technology is frequently discussed in business.
C) Information technology is frequently used in organizations.
D) All of these are correct.

E) A) and D)
F) All of the above

Correct Answer

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What is a feature of a product or service that customers have come to expect and entering competitors must offer the same if they want to survive?


A) significant barrier
B) entry barrier
C) product differentiation
D) entry chain

E) B) and D)
F) A) and B)

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What is a value chain analysis?


A) evaluates an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies
B) analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry
C) views a firm as a series of business processes, each of which adds value to the product or service
D) generic business strategies that are neither organization nor industry specific and can be applied to any business, product, or service

E) None of the above
F) A) and B)

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The department within a company that performs the function of selling goods or services is called _______________.


A) marketing
B) sales
C) finance
D) operations management

E) C) and D)
F) A) and B)

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Which of the following is not considered a category within the support value activities in a value chain analysis?


A) technology development
B) outbound logistics
C) human resource management
D) firm infrastructure

E) B) and D)
F) A) and B)

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