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Exam 13: Motivating for Performance

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Question 51

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A theory stating that people assess how fairly they have been treated according to outcomes and inputs is referred to as

A) quality of work life.
B) psychological contract.
C) equity theory.
D) ERG theory.
E) empowerment.

F) A) and E)
G) B) and E)

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Question 52

Multiple Choice

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Negative reinforcement refers to __________ a(n) ___________ consequence.

A) applying;desirable
B) applying;undesirable
C) withholding;desirable
D) withholding;undesirable
E) applying;neutral

F) C) and D)
G) A) and D)

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Question 53

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In job enrichment,workers are given additional tasks at the same level of responsibility.

According to the guidelines of goal-setting theory,which of the following goals is likely to stimulate performance?

A negative expectancy means that one expects his or her efforts to attain performance goals will have a negative outcome.

Changing a task to make it inherently more rewarding,motivating and satisfying is referred to as

Characteristics of the workplace,such as company policies,working conditions,pay and supervision,that can make people dissatisfied are referred to as

The need found at the bottom of Maslow's hierarchy is

Maslow's hierarchy of needs includes physiological,growth,social,existence and self-actualization.

Programs designed to create a workplace that enhances employee well-being are referred to as

Motivation refers to forces that energize,direct,and sustain a person's efforts.

Not following through on a threat of punishment when the employee performs satisfactorily is a form of negative reinforcement.

Briefly describe Edward Thordike's law of effect,and discuss the theory that uses it to alter employee behavior.

According to McClelland's research,the need for achievement is

Ensuring the core job dimensions of skill variety,task identity and task significance is linked to what critical psychological state of enriched jobs?

Empowerment is the process of centralizing power at the top level of an organization.

Using fair processes in decision making and making sure others know that the process was as fair as possible is referred to as

Describe the characteristics of goals that most effectively motivate people.

Scenario C. Caroline is a marketing representative for a publishing house. She is about to set her yearly goals with the manager of her department. There are a few goals that they are considering: 1. Increase her sales from 10,000 units to 20,000. 2. Design a cause marketing event to benefit St. Jude's Children's Hospital. 3. Develop a campaign to promote a product to overweight teens. -Goal 3 conflicts with Caroline's personal value system,which means that which of the following goal criteria is not being met?

Forces that energize,direct and sustain a person's efforts are known as