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Exam 13: Motivating for Performance

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Question 61

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A difference between Maslow's need hierarchy and Alderfer's ERG Theory is that

A) ERG theory states that various needs operate simultaneously.
B) Maslow's hierarchy has more scientific validity.
C) Maslow's hierarchy reminds managers that even if one need seems to motivate people,other needs may still need attention.
D) ERG theory focuses on five levels of need.
E) only Maslow's theory serves to remind managers of the types of reinforcers that can be used to motivate people.

F) B) and D)
G) A) and D)

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Question 62

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Describe several of the important categories of a QWL program using examples.

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Quality of Work Life (QWL) programs are ...

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Question 63

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The motivation theory stating that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end is

Which of the following describes Herzberg's motivators?

Scenario D. Rafael is assessing some of his employees for a promotion to a management position. Amanda seems interested in improving the department and sometimes makes persuasive, influential arguments supporting her position, even though it has made her somewhat unpopular. Beth has impressed him lately with strong desire to succeed and near obsession with meeting all of her goals. Pieter is very well liked in the department, and seems to be motivated to get along with everyone. -Which of Rafael's staff has needs associated with managerial success?

For leaders and managers in the United States,the needs for achievement,growth and self-actualization are important,but they are not necessarily important in other countries.

Scenario D. Rafael is assessing some of his employees for a promotion to a management position. Amanda seems interested in improving the department and sometimes makes persuasive, influential arguments supporting her position, even though it has made her somewhat unpopular. Beth has impressed him lately with strong desire to succeed and near obsession with meeting all of her goals. Pieter is very well liked in the department, and seems to be motivated to get along with everyone. -According to McClelland,Amanda demonstrates a need for

Positive reinforcement refers to applying a(n) ________ consequence that ________ the likelihood that the person will repeat the behavior that led to it.

Under equity theory,employees may attempt to _________ in their efforts to restore balance.

Compare and contrast Maslow's need hierarchy and Alderfer's ERG theory.Give examples of needs in both constructs.

According to expectancy theory,people develop two important beliefs linking effort,performance,and outcome.

The general goal of Quality of Work Life programs is to

Scenario A. Suppose that your employee Umberto has been having trouble with the paperwork he must do for his job. Your goal is for the employee to improve his performance; i.e. decrease his rate of errors. You are considering two approaches: 1. Option 1 is to spend time with Umberto every day helping him with his job. This is an appealing option to Umberto because he appreciates the attention and sees it as a positive reward. 2. Option 2 is to tell Umberto that has now lost his incentive option until his performance improves. 3. Option 3 is to tell Umberto that you are not taking away his incentive option for the coming quarter provided he makes improvements. -Option 2 in the scenario above is an example of

Expectancy is

Which of the following prescriptions for effectively motivating high performance is suggested by Michael LeBoeuf?

According to equity theory,employees compare their outcomes and inputs to others' outcomes and inputs.

All behavior,except involuntary reflexes,is motivated.

According to the text,giving an assembly worker two tasks to perform instead of one is known as

Alderfer's ERG Theory has some similarity to Maslow's needs hierarchy.

Discuss how employees assess and,if necessary restore,equity.