Question 1

A global company is headquartered anywhere,but the managers all come from the United States.

Accepted Answer

A) True 
 B)False

Question 2

The President of Delta Design,LLC attended the opening ceremony for a customer's new office complex.Which of Mintzberg's roles was the President playing in this situation?

Accepted Answer

A)  Leader
B)  Liaison
C)  Figurehead
D)  Spokesperson
E)  Resource allocatorF) A) and B)
G) D) and E)

Question 3

Which of the following roles,as defined by Mintzberg is a decisional role?

Accepted Answer

A)  Spokesperson
B)  Liaison
C)  Leader
D)  Negotiator
E)  MonitorF) B) and E)
G) B) and D)

Question 4

Top managers are also called tactical managers since they must translate the general goals into specific objectives and activities.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about collaboration is true?

Accepted Answer

A)  Collaboration occurs only within the boundaries of the organization.
B)  It is unrealistic to think that the company can collaborate with its customers.
C)  Disclosing your plans by collaborating with potential investors in your firm is not a good idea.
D)  Collaboration is an important process of knowledge management.
E)  Collaboration outside of the organization is out of the question because of the risk of disclosing trade secrets.F) A) and E)
G) A) and B)

Question 6

Managers succeed by focusing on fundamentals and knowing what's important.

Accepted Answer

A) True 
 B)False

Question 7

Globalization is an issue primarily for

Accepted Answer

A)  large transnational firms.
B)  medium-sized transnational firms.
C)  small transnational firms.
D)  domestic firms with overseas sales.
E)  all firms.F) B) and C)
G) A) and C)

Question 8

Today,customers value both the quality of physical goods and the quality of services.

Accepted Answer

A) True 
 B)False

Question 9

__________ is the introduction of new goods and services.

Accepted Answer

A)  Collaboration
B)  Invention
C)  Innovation
D)  Adaptation
E)  Production life cycleF) B) and D)
G) B) and C)

Question 10

Scenario A. Naturally Yours, Inc. is a new brand of organic clothing recently introduced throughout the world. The company is unique in that it has collaborated with its suppliers and largest potential customers to bring the clothing to market. The concept has been a huge success as the idea of sustainability is becoming more "main stream" especially in developed countries. The quick growth in sales has lead Naomi and Yolanda, the company founders, to look to your consulting company for help in assuring the future success of the company.
-Naomi and Yolanda have always focused on being efficient managers.What is the best advice you should give them,given the quick success they have had with Naturally Yours and the information provided in the scenario?

Accepted Answer

A)  Efficiency is the only key to their continued success.
B)  Now it is time for them to consider only effectiveness,since they clearly have efficiency under control and this is not likely to change in the future.
C)  To continue their success they should maintain a clear focus on both effectiveness and efficiency especially while their company is experiencing such a high growth in sales.
D)  Now would be the perfect time to buy beautiful homes for their families since they have earned it.
E)  As the top-level managers the best action plan for them is to carefully design the new items to assure these items are well accepted by the target consumers.F) C) and D)
G) A) and B)

Question 11

Senior executives responsible for the overall management and effectiveness of the organization are called

Accepted Answer

A)  long-term managers.
B)  middle managers.
C)  strategic managers.
D)  tactical managers.
E)  short-run managers.F) A) and B)
G) A) and C)

Question 12

Titles such as foreman,sales manager,shift manager,or supervisor typically belong to managers at what level?

Accepted Answer

A)  Strategic
B)  Middle
C)  Top
D)  Operational
E)  TacticalF) B) and E)
G) B) and C)

Question 13

To become an effective manager you should choose one or two of the four management functions and become expert in only those.An outstanding manager only needs to be proficient in one or two of the functions as he or she can hire others to do the remaining functions.

Accepted Answer

A) True 
 B)False

Question 14

Building a dynamic organization is another way of describing which function of management?

Accepted Answer

A)  Planning
B)  Organizing
C)  Leading
D)  Controlling
E)  StaffingF) A) and B)
G) C) and E)

Question 15

As managers rise through an organization,they will probably rely less on their technical skills.

Accepted Answer

A) True 
 B)False

Question 16

If an organization does not innovate,it will die.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a way to measure quality?

Accepted Answer

A)  Product performance
B)  Customer service
C)  Reliability
D)  Aesthetics
E)  All of the above can be used to measure quality.F) A) and B)
G) None of the above

Question 18

Cost competitiveness means that you

Accepted Answer

A)  sacrifice quality to keep costs low.
B)  carefully monitor costs mainly during the start-up of business.
C)  price your product or service at a level attractive to consumers.
D)  manage your costs by being effective.
E)  offer a high quality product at a higher price.F) A) and B)
G) All of the above

Question 19

Service is the speed and dependability with which an organization delivers what customers want.

Accepted Answer

A) True 
 B)False

Question 20

Planning involves which of the following?

Accepted Answer

A)  Analyzing current situations
B)  Determining rewards for goals achievement
C)  Attracting people to the organization
D)  Motivating employees
E)  Implementing necessary changesF) A) and B)
G) C) and E)

Exam 1: Managing

Senior executives responsible for the overall management and effectiveness of the organization are called

Correct Answer
verified

To become an effective manager you should choose one or two of the four management functions and become expert in only those.An outstanding manager only needs to be proficient in one or two of the functions as he or she can hire others to do the remaining functions.

Correct Answer
verified

Which of the following roles,as defined by Mintzberg is a decisional role?

Correct Answer
verified

Cost competitiveness means that you

Correct Answer
verified

Service is the speed and dependability with which an organization delivers what customers want.

Correct Answer
verified

If an organization does not innovate,it will die.

Correct Answer
verified

As managers rise through an organization,they will probably rely less on their technical skills.

Correct Answer
verified

__________ is the introduction of new goods and services.

Correct Answer
verified

The President of Delta Design,LLC attended the opening ceremony for a customer's new office complex.Which of Mintzberg's roles was the President playing in this situation?

Correct Answer
verified

Globalization is an issue primarily for

Correct Answer
verified

Planning involves which of the following?

Correct Answer
verified

Today,customers value both the quality of physical goods and the quality of services.

Correct Answer
verified

Which of the following is a way to measure quality?

Correct Answer
verified

Managers succeed by focusing on fundamentals and knowing what's important.

Correct Answer
verified

Which of the following statements about collaboration is true?

Correct Answer
verified

Top managers are also called tactical managers since they must translate the general goals into specific objectives and activities.

Correct Answer
verified

Correct Answer
verified

A global company is headquartered anywhere,but the managers all come from the United States.

Correct Answer
verified

Building a dynamic organization is another way of describing which function of management?

Correct Answer
verified

Titles such as foreman,sales manager,shift manager,or supervisor typically belong to managers at what level?

Correct Answer
verified

Exam 1: Managing

Senior executives responsible for the overall management and effectiveness of the organization are called

Correct AnswerverifiedShow Answer

To become an effective manager you should choose one or two of the four management functions and become expert in only those.An outstanding manager only needs to be proficient in one or two of the functions as he or she can hire others to do the remaining functions.

Correct AnswerverifiedShow Answer

Which of the following roles,as defined by Mintzberg is a decisional role?

Correct AnswerverifiedShow Answer

Cost competitiveness means that you

Correct AnswerverifiedShow Answer

Service is the speed and dependability with which an organization delivers what customers want.

Correct AnswerverifiedShow Answer

If an organization does not innovate,it will die.

Correct AnswerverifiedShow Answer

As managers rise through an organization,they will probably rely less on their technical skills.

Correct AnswerverifiedShow Answer

__________ is the introduction of new goods and services.

Correct AnswerverifiedShow Answer

The President of Delta Design,LLC attended the opening ceremony for a customer's new office complex.Which of Mintzberg's roles was the President playing in this situation?

Correct AnswerverifiedShow Answer

Globalization is an issue primarily for

Correct AnswerverifiedShow Answer

Planning involves which of the following?

Correct AnswerverifiedShow Answer

Today,customers value both the quality of physical goods and the quality of services.

Correct AnswerverifiedShow Answer

Which of the following is a way to measure quality?

Correct AnswerverifiedShow Answer

Managers succeed by focusing on fundamentals and knowing what's important.

Correct AnswerverifiedShow Answer

Which of the following statements about collaboration is true?

Correct AnswerverifiedShow Answer

Top managers are also called tactical managers since they must translate the general goals into specific objectives and activities.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A global company is headquartered anywhere,but the managers all come from the United States.

Correct AnswerverifiedShow Answer

Building a dynamic organization is another way of describing which function of management?

Correct AnswerverifiedShow Answer

Titles such as foreman,sales manager,shift manager,or supervisor typically belong to managers at what level?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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