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The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP, or online transaction processing.

A) True
B) False

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The primary types of business process change from the operational level to the strategic level are _____________, streamlining, and reengineering.

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MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

A) True
B) False

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At Microsoft's headquarters in Washington, they have implemented a __________ workforce to help alleviate congestion, save on real estate, and potentially increase worker production.

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The crucial steps companies perform to achieve their goals and objectives and implement their strategies are called _____________ success factors.

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What is slice-and-dice capability?


A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) The ability to look at information from different perspectives
C) Enables users to get details, and details of details, of information
D) Finds the inputs necessary to achieve a goal such as a desired level of output

E) A) and C)
F) B) and C)

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To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.

A) True
B) False

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What could a manager use to measure the success of an MIS project?


A) Effectiveness MIS metrics, efficiency MIS metrics
B) Effectiveness MIS metrics, expert MIS metrics
C) Expert MIS metrics, executive MIS metrics
D) All of these

E) A) and C)
F) C) and D)

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__________ logic is a mathematical method of handling imprecise or subjective information.

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Intelligent systems are various commercial applications of artificial intelligence.

A) True
B) False

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Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making.What is the primary difference between OLTP and OLAP?


A) OLTP is used at the operational level; OLAP is used at the managerial level.
B) OLTP is used to capture transactional and event data; OLAP is used to manipulate information.
C) OLTP is used to support structured decisions; OLAP is used to support semistructured decisions.
D) All of these.

E) None of the above
F) All of the above

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Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries, where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?


A) Customer satisfaction metrics
B) Efficiency metrics
C) Effectiveness metrics
D) Benchmarking metrics

E) B) and C)
F) A) and D)

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Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

A) True
B) False

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What is the primary goal of using As-Is and To-Be process models?


A) To determine employee specific errors
B) To determine measurement metrics
C) To determine the best way to solve a problem
D) To determine what the problem is and then how to solve the problem

E) All of the above
F) None of the above

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Which of the following would not be found in a digital dashboard for a manufacturing team?


A) A graph of stock market prices
B) A running line graph of planned versus actual production for the past 24 hours
C) An Excel spreadsheet with cost analysis data
D) A hot list of key performance indicators, refreshed every 15 minutes

E) A) and B)
F) A) and C)

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A decision support system models __________ to support managers and business professionals during the decision-making process.

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Business process modeling, or mapping, is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a ________ sequence.


A) Unstructured
B) Semistructured
C) Structured
D) Unilateral

E) All of the above
F) B) and D)

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Which of the following is a not a type of organizational information system?


A) Executive information system
B) Decisions support system
C) Analysis processing system
D) Transactional processing system

E) None of the above
F) B) and C)

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What does BPR assume about the current process in the extreme?


A) Current process is irrelevant.
B) Current process is broken.
C) Current process must be overhauled from scratch.
D) All of these.

E) All of the above
F) B) and D)

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Which of the following examples indicates when the time is right to initiate a business process change?


A) The market being served makes a distinctive shift.
B) The company is following industry benchmarks on its core processes.
C) The company strategically passes or leapfrogs the competition on key decisions to regain competitive advantage.
D) All of these.

E) A) and B)
F) A) and C)

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