Question 1

Product delivery is a customer-facing business process.

Accepted Answer

A) True 
 B)False

Question 2

____________ MIS metrics measure the impact MIS has on business processes and activities including customer satisfaction and customer conversion rates.

Accepted Answer

The answer of ____________ MIS metrics measure the impact MIS...

Question 3

______________ is the amount of information that can travel through a system at any point in time.

Accepted Answer

The answer of ______________ is the amount of information that...

Question 4

Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?

Accepted Answer

A)  Monthly plans
B)  Monthly budgets
C)  Weekly schedule
D)  All of theseE) A) and D)
F) C) and D)

Question 5

Andy Benton works at the local Starbucks coffee shop, and his responsibilities include taking orders, fulfilling orders, and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

Accepted Answer

A)  Strategic
B)  Owner
C)  Operational
D)  ManagerialE) B) and D)
F) B) and C)

Question 6

Which of the following categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?

Accepted Answer

A)  Expert system
B)  Virtual reality
C)  Neural network
D)  Genetic algorithmE) A) and B)
F) All of the above

Question 7

_____________ support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.

Accepted Answer

The answer of _____________ support systems model information using OLAP,...

Question 8

What is consolidation?

Accepted Answer

A)  Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B)  The ability to look at information from different perspectives
C)  Enables users to get details, and details of details, of information
D)  Finds the inputs necessary to achieve a goal such as a desired level of outputE) A) and B)
F) B) and C)

Question 9

At the ______________ level of a business structure, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Accepted Answer

The answer of At the ______________ level of a business...

Question 10

What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?

Accepted Answer

A)  They are all expert systems and thus share some characteristics.
B)  They are all genetic algorithm systems and thus share some characteristics.
C)  They are all neural network systems and thus share some characteristics.
D)  They are all complex adaptive systems and thus share some characteristics.E) None of the above
F) A) and B)

Question 11

Improving the efficiency and effectiveness of its business processes will improve a firm's value chain.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following represents a business process you would find in the operations management department?

Accepted Answer

A)  Ordering inventory
B)  Processing sales
C)  Promoting discounts
D)  Paying of accounts payableE) B) and C)
F) All of the above

Question 13

What compiles information from multiple sources and tailors it to meet user needs?

Accepted Answer

A)  Drill-down
B)  Sensitivity analysis
C)  What-if analysis
D)  Digital dashboardE) A) and D)
F) A) and C)

Question 14

Jenny Welch works at a retail store selling sports equipment.Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees.At what level of the organizational pyramid would you categorize Jenny?

Accepted Answer

A)  Managerial
B)  Operational
C)  Strategic
D)  OwnerE) All of the above
F) A) and B)

Question 15

Which of the following is the most commonly used form of AI in the business arena?

Accepted Answer

A)  Intelligent system
B)  Artificial intelligence
C)  Expert system
D)  Neural networkE) A) and D)
F) C) and D)

Question 16

Review the following statements.Which one does not represent an example of a structured decision?

Accepted Answer

A)  Reordering inventory
B)  Deciding to enter a new market
C)  Creating the employee weekly staffing schedule
D)  Creating the employee weekly production scheduleE) None of the above
F) A) and B)

Question 17

Which of the following processes would be found in the operations management department?

Accepted Answer

A)  Creating production schedules
B)  Communicating marketing campaigns
C)  Hiring employees
D)  Processing salesE) A) and D)
F) All of the above

Question 18

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

Accepted Answer

A)  Customer-facing processes
B)  Business-facing processes
C)  Industry-specific customer facing processes
D)  All of theseE) None of the above
F) A) and B)

Question 19

Customer-facing processes result in a product or service that is received by an organization's ___________ customer.

Accepted Answer

The answer of Customer-facing processes result in a product or...

Question 20

When evaluating the six-step decision making process, what occurs during the solution implementation step?

Accepted Answer

A)  The process will begin again if the decisions made were incorrect.
B)  The problem is defined as clearly and precisely as possible.
C)  The details are presented of every solution possible, including ideas that seem far-fetched.
D)  The solution that best solves the problem is selected.E) None of the above
F) A) and C)

Exam 2: Decision and Processes: Value Driven Business

Andy Benton works at the local Starbucks coffee shop, and his responsibilities include taking orders, fulfilling orders, and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

Correct AnswerverifiedShow Answer

Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?

Correct AnswerverifiedShow Answer

Customer-facing processes result in a product or service that is received by an organization's ___________ customer.

Correct AnswerverifiedShow Answer

______________ is the amount of information that can travel through a system at any point in time.

Correct AnswerverifiedShow Answer

Review the following statements.Which one does not represent an example of a structured decision?

Correct AnswerverifiedShow Answer

_____________ support systems model information using OLAP, which provides assistance in evaluating and choosing among different courses of action.

Correct AnswerverifiedShow Answer

When evaluating the six-step decision making process, what occurs during the solution implementation step?

Correct AnswerverifiedShow Answer

Which of the following is the most commonly used form of AI in the business arena?

Correct AnswerverifiedShow Answer

Improving the efficiency and effectiveness of its business processes will improve a firm's value chain.

Correct AnswerverifiedShow Answer

Which of the following represents a business process you would find in the operations management department?

Correct AnswerverifiedShow Answer

Which of the following processes would be found in the operations management department?

Correct AnswerverifiedShow Answer

At the ______________ level of a business structure, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Correct AnswerverifiedShow Answer

What is consolidation?

Correct AnswerverifiedShow Answer

What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common?

Correct AnswerverifiedShow Answer

What compiles information from multiple sources and tailors it to meet user needs?

Correct AnswerverifiedShow Answer

Jenny Welch works at a retail store selling sports equipment.Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees.At what level of the organizational pyramid would you categorize Jenny?

Correct AnswerverifiedShow Answer

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

Correct AnswerverifiedShow Answer

Which of the following categories of AI is used extensively in the finance industry to analyze situations where the logic or rules are unknown?

Correct AnswerverifiedShow Answer

____________ MIS metrics measure the impact MIS has on business processes and activities including customer satisfaction and customer conversion rates.

Correct AnswerverifiedShow Answer

Product delivery is a customer-facing business process.

Correct AnswerverifiedShow Answer

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