Question 1

The general goal of quality of work life programs is to

Accepted Answer

A)   Lower absenteeism.
B)   Attract employees.
C)   Satisfy the full range of employee needs.
D)   Improve working conditions.
E)   Provide socialization opportunities.F) C) and D)
G) D) and E)

Question 2

Ashton recently took an employee off probation because his performance had greatly improved, which is an example of

Accepted Answer

A)   Positive reinforcement.
B)   Negative reinforcement.
C)   Punishment.
D)   Extinction.
E)   encouragement.F) A) and B)
G) None of the above

Question 3

Growth need strength refers to

Accepted Answer

A)   The desire people have for responsibility.
B)   The desire people have for experiences that enable them to advance in the corporate hierarchy.
C)   The desire people have for experiences that contribute to personal and psychological development.
D)   The desire people have for retirement.
E)   The desire people have for experiences that allow for socialization and affiliation.F) A) and C)
G) B) and E)

Question 4

Failure to provide positive feedback for a job well done, resulting in lower motivation thereafter, is what type of consequence of behavior?

Accepted Answer

A)   Punishment.
B)   Extinction.
C)   Positive reinforcement.
D)   Negative reinforcement.
E)   Disempowerment.F) All of the above
G) B) and D)

Question 5

Caroline is especially excited about goal 2 since it appeals to her higher values. In terms of desirable characteristics for goals, this goal would be considered

Accepted Answer

A)   Meaningful.
B)   Challenging but attainable.
C)   Acceptable.
D)   Well compensated.
E)   Specific and quantifiable.F) B) and C)
G) C) and D)

Question 6

Susan illustrates which of the following concepts?

Accepted Answer

A)   High expectancy.
B)   Low instrumentality.
C)   Negative valence.
D)   Low equity.
E)   High empowerment.F) A) and B)
G) B) and D) C

Question 7

Which of the following describes Herzberg's motivators?

Accepted Answer

A)   Characteristics of the workplace.
B)   Capable of making employees unhappy even if they are well managed.
C)   Capable of satisfying and motivating workers.
D)   Company structures like policies, working conditions, pay, and supervision.
E)   Even when well managed, employees will not get the development they need.F) B) and E)
G) A) and B)

Question 8

Which of the following statements regarding Maslow's need hierarchy is true?

Accepted Answer

A)   It is a complex and entirely accurate theory of motivation.
B)   It sensitizes managers to the importance of personal growth.
C)   It focuses managers' efforts on behavior inherent in the workplace.
D)   Everyone progresses through the levels in hierarchical order.
E)   The concept of needs now has little use in most workplaces since today's workers are generally well satisfied.F) C) and D)
G) None of the above

Question 9

Caroline knows that in a great year a representative may improve her sales by about 25 percent, so which of the following goal criteria would be a problem for the first goal listed above?

Accepted Answer

A)   Meaningful.
B)   Challenging but attainable.
C)   Acceptable.
D)   Well compensated.
E)   Specific and quantifiable.F) B) and D)
G) D) and E)

Question 10

According to the guidelines of goal-setting theory, which of the following goals is likely to stimulate performance?

Accepted Answer

A)   Increase quality levels.
B)   Obtain revenue growth of 15 percent over last year.
C)   Sell 85 percent of defective items overseas within two years.
D)   Develop a cure for AIDS this year.
E)   Employees who are late for work will be docked a half day's pay.F) A) and C)
G) A) and B)

Question 11

Andrea works in a pet store. She likes her job because she works in a different area of the store every time she goes to work. Andrea's boss is using job enlargement to keep her motivated.

Accepted Answer

A) True 
 B)False  False

Question 12

Using fair processes in decision making and making sure others know that the process was as fair as possible is referred to as

Accepted Answer

A)   Procedural justice.
B)   Participation.
C)   Job equity.
D)   Job enrichment.
E)   Participative equity.F) A) and D)
G) B) and C)

Question 13

According to the Hackman and Oldham model, the best way to design an enriched job in which employees experience responsibility for the outcome of the work is to provide

Accepted Answer

A)   Task identity.
B)   Feedback.
C)   Skill variety.
D)   Autonomy.
E)   Task responsibility.F) A) and D)
G) D) and E)

Question 14

The most important needs for managers, according to McClelland, are the needs for

Accepted Answer

A)   Achievement, affiliation, and power.
B)   Existence, relatedness, and growth.
C)   Motivation and hygiene.
D)   Equity and fair treatment.
E)   Self-actualization and ego.F) A) and E)
G) A) and D) A

Question 15

Which of the following is the aspect of quality of working life that provides for personal privacy and the right to dissent?

Accepted Answer

A)   Social equity.
B)   A safe and healthy environment.
C)   Social responsibility.
D)   Constitutionalism.
E)   Freedom from prejudice.F) All of the above
G) A) and C)

Question 16

Alderfer's ERG theory includes existence, relatedness, and growth needs.

Accepted Answer

A) True 
 B)False

Question 17

According to McClelland, Amanda demonstrates a need for

Accepted Answer

A)   Existence.
B)   Affiliation.
C)   Power.
D)   Growth.
E)   Achievement.F) B) and C)
G) None of the above

Question 18

Particularly demanding goals that are designed to shift people away from mediocrity and toward major achievement are known as

Accepted Answer

A)   Challenge goals.
B)   Mountaintop goals.
C)   Reach goals.
D)   Summit goals.
E)   Stretch goals.F) D) and E)
G) A) and B)

Question 19

Describe the characteristics of goals that most effectively motivate people.

Accepted Answer

The characteristics of goals that most e...

Question 20

Which of the following prescriptions for effectively motivating high performance is suggested by Michael LeBoeuf?

Accepted Answer

A)   Conform to the majority opinion.
B)   Create exhaustive solutions to account for every outcome.
C)   Focus on quantity to create volume.
D)   Use quick fixes so that stock price won't suffer.
E)   Be quietly effective rather than the "squeaky wheel."F) A) and D)
G) D) and E)

Exam 13: Motivating for Performance

The general goal of quality of work life programs is to

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Ashton recently took an employee off probation because his performance had greatly improved, which is an example of

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Growth need strength refers to

Correct AnswerverifiedShow Answer

Failure to provide positive feedback for a job well done, resulting in lower motivation thereafter, is what type of consequence of behavior?

Correct AnswerverifiedShow Answer

Caroline is especially excited about goal 2 since it appeals to her higher values. In terms of desirable characteristics for goals, this goal would be considered

Correct AnswerverifiedShow Answer

Susan illustrates which of the following concepts?

Correct AnswerverifiedC

Which of the following describes Herzberg's motivators?

Correct AnswerverifiedShow Answer

Which of the following statements regarding Maslow's need hierarchy is true?

Correct AnswerverifiedShow Answer

Caroline knows that in a great year a representative may improve her sales by about 25 percent, so which of the following goal criteria would be a problem for the first goal listed above?

Correct AnswerverifiedShow Answer

According to the guidelines of goal-setting theory, which of the following goals is likely to stimulate performance?

Correct AnswerverifiedShow Answer

Andrea works in a pet store. She likes her job because she works in a different area of the store every time she goes to work. Andrea's boss is using job enlargement to keep her motivated.

Correct AnswerverifiedFalse

Using fair processes in decision making and making sure others know that the process was as fair as possible is referred to as

Correct AnswerverifiedShow Answer

According to the Hackman and Oldham model, the best way to design an enriched job in which employees experience responsibility for the outcome of the work is to provide

Correct AnswerverifiedShow Answer

The most important needs for managers, according to McClelland, are the needs for

Correct AnswerverifiedA

Which of the following is the aspect of quality of working life that provides for personal privacy and the right to dissent?

Correct AnswerverifiedShow Answer

Alderfer's ERG theory includes existence, relatedness, and growth needs.

Correct AnswerverifiedShow Answer

According to McClelland, Amanda demonstrates a need for

Correct AnswerverifiedShow Answer

Particularly demanding goals that are designed to shift people away from mediocrity and toward major achievement are known as

Correct AnswerverifiedShow Answer

Describe the characteristics of goals that most effectively motivate people.

Correct AnswerAnswered by ExamLex AIThe characteristics of goals that most e...View AnswerShow Answer

Which of the following prescriptions for effectively motivating high performance is suggested by Michael LeBoeuf?

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C

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False

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A

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The characteristics of goals that most e...
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