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The key to managing today's matrix is to realize that it


A) May require attention to the norms, values, and attitudes shaping behavior.
B) Has problems that can be eliminated by instituting the unity-of-command principle.
C) Has proven effective at streamlining costs for small companies.
D) Works best in the nonprofit environment.
E) Is almost always used with centralized organizations.

F) None of the above
G) B) and D)

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Ben works on a television assembly line. His job is to do final assembly of the screen for each television that is on the line. The job is quite defined, and he has been highly trained. Ben is most likely supervised using a wide span of control.

A) True
B) False

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The assignment of different tasks to different people or groups in the organization is known as the


A) Strategic plan.
B) Organization structure.
C) Division of labor.
D) Activity diagram.
E) Value chain.

F) All of the above
G) C) and D)

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The three basic approaches to departmentalization are line, staff, and matrix.

A) True
B) False

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Jerry's company is set up as a _____________ structure.


A) functional
B) divisional
C) geographic divisional
D) customer divisional
E) matrix

F) A) and B)
G) A) and E)

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A ________ organization may cluster jobs according to the following departments: marketing, finance, operations, accounting, and human resources.


A) product
B) geographical
C) matrix
D) functional
E) customer

F) B) and E)
G) B) and D)

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________ within an organization is created through division of labor and job specialization.


A) Integration
B) Coordination
C) Differentiation
D) Span of control
E) Managerial competence

F) A) and D)
G) C) and E)

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A matrix organization is


A) More focused on the customer than any other type of structure.
B) Ideal for inexperienced managers and employees.
C) Composed of dual reporting relationships for some employees.
D) Considered out-of-date compared to the functional organization.
E) Most easily implemented with wide spans of control.

F) A) and D)
G) A) and C)

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Compare and contrast differentiation and integration. How are differentiation and integration related in an effective organization?

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In a centralized organization, decisions are made based on a founding document, much as the Constitution is used in the United States.

A) True
B) False

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A matrix organization is a hybrid form of organization in which functional and divisional forms overlap.

A) True
B) False

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According to Napoleon Bonaparte, the optimal number of subordinates is


A) 3.
B) 5.
C) 10.
D) 25.
E) 50.

F) A) and E)
G) A) and C)

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Which of the following is an advantage of functional departmentalization?


A) It most useful in a complex environment.
B) Employees are able to focus exclusively on customer satisfaction.
C) It encourages managers to become generalists.
D) Decision making and lines of communication are simple and clearly understood.
E) It is the most flexible organization form.

F) None of the above
G) A) and E)

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One thing that Alyssa was considering was to be sure the firm focused on regulating what the accounting employees in all units do to better integrate the firm. Which of the following actions should Alyssa recommend to her boss to best accomplish this goal?


A) Coordinate by standardization.
B) Formalize all processes with the approval of the board.
C) Change the organization to a matrix structure.
D) Accumulate the right resources and eliminate resources that don't provide value.
E) Centralize decision making.

F) C) and D)
G) A) and B)

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The procedures that link the various parts of the organization for the purpose of achieving the organization's overall mission are called


A) Job specialization.
B) Diversification.
C) Coordination.
D) Dynamism.
E) Complexity.

F) C) and D)
G) B) and E)

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Accountability means the subordinate's manager has the right to expect the subordinate to perform the job, and the right to take corrective action if the subordinate fails to do so.

A) True
B) False

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When organizations differentiate their structures, they also need to be concerned about integration and coordination.

A) True
B) False

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There are three coordination methods used for organizational integration. Describe and give examples of each.

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Which of the following statements about the organization is true?


A) The organization is more like a motion picture than a snapshot.
B) Today's organizations are far removed from the traditional forms they once had.
C) Organizations are hotbeds of social relationships.
D) Organizations contain coalitions.
E) All of these statements about organizations are true.

F) A) and B)
G) B) and E)

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A very flexible version of the network organization is the


A) Virtual corporation.
B) Matrix organization.
C) Relational corporation.
D) Nonstandard divisional form.
E) Localized division.

F) C) and D)
G) A) and B)

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