Question 1

Which of the following makes comments sound more conciliatory and less accusing?

Accepted Answer

A)   I-statements
B)   You-statements
C)   He-or-she-statements
D)   It-statements
E)   They-statementsF) C) and E)
G) A) and D)

Question 2

When editing a group document,what should be the first thing the team works on?

Accepted Answer

A)   whether the paper is organized logically
B)   the transitions between sections
C)   whether the main ideas are strong and clear
D)   whether the word choices are appropriate
E)   the correctness of the grammar and mechanicsF) None of the above
G) A) and B)

Question 3

Experts recommend viewing conflict as an opportunity.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following best describes the performing stage of team development?

Accepted Answer

A)   All four members of the team discuss what the team roles and goals should be.
B)   Nick and Julie present alternate ways of assigning work,and the team debates the issue.
C)   Nick,Julie,Raul,and Ming each share their background at the company.
D)   The four group members work at their assigned tasks efficiently and work together as needed.
E)   Nick and Ming draft a work plan,while Raul and Julie write guidelines for the group to consider.F) B) and D)
G) C) and D)

Question 5

Karen and her team share ideas about how their team should approach work,and they spend some time debating which ideas to adopt.What stage is the team at?

Accepted Answer

A)   norming
B)   forming
C)   performing
D)   storming
E)   reformingF) B) and D)
G) B) and E)

Question 6

Whenever he has to present a proposal to his managers,LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive.What process enables LeRoy to do this?

Accepted Answer

A)   consolidation
B)   association
C)   disassociation
D)   formation
E)   reflectionF) All of the above
G) None of the above

Question 7

What do professionals identify as one of the most important characteristics of virtual teammates?

Accepted Answer

A)   ability to make decisions quickly
B)   willingness to share information
C)   interest in new technology
D)   strong leadership skills
E)   public speaking experienceF) A) and B)
G) A) and C)

Question 8

What are the advantages of adopting a learning stance?

Accepted Answer

The learning stance involves a commitmen...

Question 9

You have been assigned to a short-term team made up of people you have never met.What can you do to make your first meeting with your new team productive?

Accepted Answer

Developing trust is challenging when tea...

Question 10

Because virtual teams have a more difficult time building relationships than traditional teams,experts recommend starting each virtual meeting with social chat.

Accepted Answer

A) True 
 B)False

Question 11

Ann's team completed the first draft of a group document and asked her to edit it carefully for grammar,punctuation,and spelling.The next day,the group decided to delete part of the document.Ann felt like her efforts were wasted.What did the team do wrong?

Accepted Answer

A)   It did not establish a system for version control.
B)   It did not agree on rules for overwriting one another's work.
C)   It did not set up guidelines for using comments and track changes.
D)   It did not choose a single person to do the final edit.
E)   It did not choose an appropriate purpose for each round of revision.F) D) and E)
G) A) and D)

Question 12

The basic principles of team communication all depend on a strong speaking-centered approach.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a trait that contributes to the inherent diversity of a team?

Accepted Answer

A)   members with customer service experience
B)   members with retail experience
C)   members with engineering experience
D)   members with different levels of education
E)   members with a variety of ethnic backgroundsF) B) and D)
G) B) and C)

Question 14

Difficult conversations can be handled successfully by

Accepted Answer

A)   hearing everybody's story.
B)   agreeing with everything you hear.
C)   using the either/or approach.
D)   invalidating the perspective of other people.
E)   adopting a message-delivery stance.F) A) and C)
G) A) and B)

Question 15

What impact does meeting in person have on long-term virtual teams?

Accepted Answer

A)   They are more likely to start having conflicts.
B)   They find it easier to build rapport.
C)   They take longer to trust each other.
D)   They often split into separate factions.
E)   They waste more time on social chat.F) C) and D)
G) A) and B)

Question 16

Creating a shared story with a colleague means

Accepted Answer

A)   finding life experiences that you have in common.
B)   combining your goals into a shared approach to work.
C)   creating humor in tense situations.
D)   opening a difficult conversation with a story.
E)   reaching an agreement about how something happened.F) B) and D)
G) C) and E)

Question 17

One significant advantage of virtual meetings is that team members can multitask during them.

Accepted Answer

A) True 
 B)False

Question 18

Abdul is frustrated because his team members come unprepared for meetings.What is the first thing he should do to try to improve the situation?

Accepted Answer

A)   distribute minutes after the previous meeting to remind people of what was covered
B)   distribute an agenda ahead of the meeting so people know what to expect
C)   distribute homework assignments several days before each meeting
D)   criticize people during the meeting if they are not contributing enough
E)   criticize people after the meeting to make his point without embarrassing themF) A) and B)
G) C) and E)

Question 19

Team leader Val always follows through after meetings by asking all participants for an update on their assigned action items.What effect is this likely to have on her team members?

Accepted Answer

A)   They will feel that the meeting was a waste of time.
B)   They will perceive the team meetings as important.
C)   They will feel that Val views them as children.
D)   They will be less likely to attend the next meeting.
E)   They will procrastinate because they resent being nagged.F) D) and E)
G) A) and E)

Question 20

Moira has a standard way of running meetings that she has used for a long time.Her meetings tend to be efficient but dry,and people have difficulty feeling engaged.Which of the following techniques should Moira use to solve that problem?

Accepted Answer

A)   distribute an agenda ahead of time
B)   have someone take minutes and distribute them afterward
C)   make sure to start and end the meeting on time
D)   encourage each person to share his or her opinion
E)   remain neutral while facilitating the discussionF) B) and C)
G) A) and B)

Exam 3: Team Communication and Difficult Conversations

What impact does meeting in person have on long-term virtual teams?

Correct AnswerverifiedShow Answer

Because virtual teams have a more difficult time building relationships than traditional teams,experts recommend starting each virtual meeting with social chat.

Correct AnswerverifiedShow Answer

Whenever he has to present a proposal to his managers,LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive.What process enables LeRoy to do this?

Correct AnswerverifiedShow Answer

Which of the following makes comments sound more conciliatory and less accusing?

Correct AnswerverifiedShow Answer

When editing a group document,what should be the first thing the team works on?

Correct AnswerverifiedShow Answer

One significant advantage of virtual meetings is that team members can multitask during them.

Correct AnswerverifiedShow Answer

Creating a shared story with a colleague means

Correct AnswerverifiedShow Answer

The basic principles of team communication all depend on a strong speaking-centered approach.

Correct AnswerverifiedShow Answer

What do professionals identify as one of the most important characteristics of virtual teammates?

Correct AnswerverifiedShow Answer

Abdul is frustrated because his team members come unprepared for meetings.What is the first thing he should do to try to improve the situation?

Correct AnswerverifiedShow Answer

Which of the following best describes the performing stage of team development?

Correct AnswerverifiedShow Answer

Karen and her team share ideas about how their team should approach work,and they spend some time debating which ideas to adopt.What stage is the team at?

Correct AnswerverifiedShow Answer

Which of the following is a trait that contributes to the inherent diversity of a team?

Correct AnswerverifiedShow Answer

Difficult conversations can be handled successfully by

Correct AnswerverifiedShow Answer

What are the advantages of adopting a learning stance?

Correct AnswerverifiedThe learning stance involves a commitmen...View AnswerShow Answer

Experts recommend viewing conflict as an opportunity.

Correct AnswerverifiedShow Answer

Ann's team completed the first draft of a group document and asked her to edit it carefully for grammar,punctuation,and spelling.The next day,the group decided to delete part of the document.Ann felt like her efforts were wasted.What did the team do wrong?

Correct AnswerverifiedShow Answer

You have been assigned to a short-term team made up of people you have never met.What can you do to make your first meeting with your new team productive?

Correct AnswerverifiedDeveloping trust is challenging when tea...View AnswerShow Answer

Moira has a standard way of running meetings that she has used for a long time.Her meetings tend to be efficient but dry,and people have difficulty feeling engaged.Which of the following techniques should Moira use to solve that problem?

Correct AnswerverifiedShow Answer

Team leader Val always follows through after meetings by asking all participants for an update on their assigned action items.What effect is this likely to have on her team members?

Correct AnswerverifiedShow Answer

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The learning stance involves a commitmen...
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Developing trust is challenging when tea...
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