Question 1

What is an organization performing when it asks questions such as "why was customer revenue so high"?

Accepted Answer

A)  CRM reporting technologies
B)  CRM analyzing technologies
C)  CRM processing technologies
D)  CRM predicting technologiesE) A) and B)
F) B) and D)

Question 2

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain?

Accepted Answer

A)  Bullwhip effect
B)  Demand planning systems
C)  Supply chain planning systems
D)  Supply chain execution systemsE) A) and B)
F) C) and D)

Question 3

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Accepted Answer

A)  Accounting
B)  CRM
C)  Sales
D)  Human resourcesE) B) and D)
F) B) and C)

Question 4

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Accepted Answer

A) True 
 B)False

Question 5

The three phases of CRM include (1)reporting, (2)____________,and (3)predicting.

Accepted Answer

The answer of The three phases of CRM include (1)reporting,...

Question 6

Which of the following is not a valid way that a CRM system can collect information?

Accepted Answer

A)  Accounting system
B)  Order fulfillment system
C)  Inventory system
D)  Customer's personal computerE) A) and B)
F) All of the above

Question 7

Which question below represents a CRM predicting technology question?

Accepted Answer

A)  Why did sales not meet forecasts?
B)  What customers are at risk of leaving?
C)  What is the total revenue by customer?
D)  All of the aboveE) A) and B)
F) B) and D)

Question 8

What is the integration of a company's existing management information systems?

Accepted Answer

A)  Backward integration
B)  Application integration
C)  Data integration
D)  Forward integrationE) A) and B)
F) A) and C)

Question 9

_________ chain management applies technology to the activities in the order life cycle from inquiry to product delivery.

Accepted Answer

The answer of _________ chain management applies technology to the...

Question 10

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

Accepted Answer

A) True 
 B)False

Question 11

Integrations allow separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not considered a feature in a contact center?

Accepted Answer

A)  Automatic call distribution
B)  Interactive voice response
C)  Predictive dialing
D)  Automatic predictive dialingE) B) and C)
F) A) and D)

Question 13

Accounting and finance components manage accounting data and ______________ processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Accepted Answer

The answer of Accounting and finance components manage accounting data...

Question 14

Supply chain visibility is the ability to view all areas up and down the supply chain.

Accepted Answer

A) True 
 B)False

Question 15

What helps an organization identify its customers across applications?

Accepted Answer

A)  CRM reporting technologies
B)  CRM analyzing technologies
C)  CRM processing technologies
D)  CRM predicting technologiesE) B) and D)
F) All of the above

Question 16

What can effective and efficient supply chain management systems enable an organization to accomplish?

Accepted Answer

A)  Increase the power of its buyers
B)  Increase its supplier power
C)  Increase switching costs to increase the threat of substitute products or services
D)  All of the aboveE) B) and D)
F) B) and C)

Question 17

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Accepted Answer

A)  Accounting and finance
B)  Production and materials management
C)  Business intelligence
D)  Human resourcesE) A) and B)
F) A) and C)

Question 18

Which of the following generates demand forecasts using statistical tools and forecasting techniques?

Accepted Answer

A)  Bullwhip effect
B)  Demand planning system
C)  Supply chain visibility
D)  Supply chain execution systemE) B) and C)
F) All of the above

Question 19

What allows an organization to reduce product development costs?

Accepted Answer

A)  Supply chain event management
B)  Selling chain management
C)  Collaborative engineering
D)  Collaborative demand planningE) B) and C)
F) All of the above

Question 20

Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product.

Accepted Answer

The answer of Collaborative ______________ allows an organization to reduce...

Exam 8: Enterprise Applications: Business Communications

When a user enters or updates information in one ERP module,it is immediately and automatically updated throughout the entire system.

Correct AnswerverifiedShow Answer

What allows an organization to reduce product development costs?

Correct AnswerverifiedShow Answer

Accounting and finance components manage accounting data and ______________ processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management.

Correct AnswerverifiedShow Answer

What is an organization performing when it asks questions such as "why was customer revenue so high"?

Correct AnswerverifiedShow Answer

Supply chain visibility is the ability to view all areas up and down the supply chain.

Correct AnswerverifiedShow Answer

Integrations allow separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems.

Correct AnswerverifiedShow Answer

Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product.

Correct AnswerverifiedShow Answer

What can effective and efficient supply chain management systems enable an organization to accomplish?

Correct AnswerverifiedShow Answer

Which of the following is not a valid way that a CRM system can collect information?

Correct AnswerverifiedShow Answer

Which question below represents a CRM predicting technology question?

Correct AnswerverifiedShow Answer

Which of the following generates demand forecasts using statistical tools and forecasting techniques?

Correct AnswerverifiedShow Answer

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Correct AnswerverifiedShow Answer

_________ chain management applies technology to the activities in the order life cycle from inquiry to product delivery.

Correct AnswerverifiedShow Answer

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Correct AnswerverifiedShow Answer

What is the integration of a company's existing management information systems?

Correct AnswerverifiedShow Answer

The three phases of CRM include (1)reporting, (2)____________,and (3)predicting.

Correct AnswerverifiedShow Answer

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Correct AnswerverifiedShow Answer

Which of the following is not considered a feature in a contact center?

Correct AnswerverifiedShow Answer

What helps an organization identify its customers across applications?

Correct AnswerverifiedShow Answer

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified