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Mass customization is the ability of an organization to tailor its products or services to the customers' specifications.For example,customers can order M&M's in special colors or with customized sayings such as "Marry Me."

A) True
B) False

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Which of the follow represents a form of disruptive technology?


A) Enter the marketplace at the low end
B) A new way of doing things that initially doesn't meet the needs of existing customers
C) Tend to open new markets and destroy old ones
D) All of the above are included

E) A) and B)
F) C) and D)

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What is the Internet protocol web browsers use to request and display web pages using universal resource locators?


A) Hypertext markup language
B) Web browser
C) Hypertext transport protocol
D) Universal resource locator

E) B) and C)
F) A) and D)

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Which of the following is not a reason for the explosive growth of the WWW?


A) Basic Web pages are easy to create and extremely flexible
B) The microcomputer revolution made it possible for an average person to own a computer
C) Digital Darwinism
D) The speed,convenience,and low cost of email

E) A) and D)
F) None of the above

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A universal resource locator (URL)is the address of a file or resource on the web such as www.apple.com.

A) True
B) False

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Cybermediation refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness,including comparison-shopping sites such as Kelkoo and bank account aggregation services such as Citibank.

A) True
B) False

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The WWW,such as Internet Explorer or Mozilla's Firefox,allow users to access the WWW.

A) True
B) False

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Social ____________ refers to websites that rely on user participation and user-contributed content,such as Facebook.

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The Internet marketplace is free of most forms of traditional sales tax.

A) True
B) False

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What is the set of ideas about how all information in a given context should be organized?


A) Information architecture
B) Collective intelligence
C) Content management system
D) Ebusiness model

E) All of the above
F) None of the above

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_____________ knowledge consists of anything that can be documented,archived,and codified,often with the help of MIS.

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Real-time ______________ occurs when a system updates information at the same rate it receives it.

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A business model is a plan that details how a company creates,delivers,and generates revenues.

A) True
B) False

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_____ and-mortar business operates in a physical store without an Internet presence.

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The __________ tail refers to the tail of a typical sales curve.

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What does digital Darwinism imply?


A) Organizations that can adapt to the new demands placed on them for surviving in the information age are doomed to extinction
B) Organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction
C) Organizations that can adapt to new information systems are doomed to extinction
D) Organizations that cannot adapt to new information systems are doomed to exile

E) A) and B)
F) C) and D)

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Instant messaging converts an audio broadcast to a digital music player.

A) True
B) False

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Managing consumer trust is a challenge for ebusinesses.Which of the following is a good way to build trust when working with customers over the Internet?


A) Be accessible to communicate in-person
B) Be available to communicate in-person
C) Use customer testimonials that link to your client website
D) All of the above

E) A) and B)
F) B) and D)

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An API is a set of routines,protocols,and tools for ______________.


A) Building software applications
B) Providing a visual interface for a web mashup
C) Describing how products in a network work
D) Writing and editing HTML

E) A) and B)
F) A) and C)

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Managing consumer trust is not a challenge for ebusinesses participants as the Internet has numerous security technologies in place to completely protect consumers and their online transactions.

A) True
B) False

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