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Exam 2: Decisions and Processes: Value Driven Business

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Question 111

Multiple Choice

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What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

A) Critical success factors
B) Crucial success factors
C) Key performance indicators
D) Key performance factors

E) All of the above
F) A) and B)

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Question 112

Multiple Choice

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What is measured by benchmarks such as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?

A) Usability
B) Customer satisfaction
C) Financial
D) Conversion rates

E) None of the above
F) B) and C)

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Question 113

Multiple Choice

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What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables,subject to specified constraints.What can a manager determine by changing revenue and cost variables in an optimization analysis?

What is a graphical display of patterns and complex relationships in large amounts of data?

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

Which of the below is a customer-facing process?

Efficiency MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and customer conversion rates.

Anne-Marie Cole runs the sales division for a local auto insurance firm.One of her key duties is to calculate her company's market share.When evaluating the prior year numbers,she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales.What is Anne-Marie's current market share?

Which of the following departments is primarily responsible for promoting discounts,attracting customers,and communicating marketing campaigns?

Which of the following processes focuses on the entire customer order process and operates across functional departments?

Business process modeling or mapping,is the activity of creating a detailed flowchart or process map of a work process that shows its inputs,tasks,and activities in a ________ sequence.

Which of the following is not included in the decision-making process?

____________ produces graphical displays of patterns and complex relationships in large amounts of data.

Which of the following is a potential feature of a digital dashboard?

Which of the below is not included as part of a benchmark?

__________ information systems is a specialized DSS that supports senior-level executives and unstructured,long-term,nonroutine decisions requiring judgment,evolution and insight.

Strategic planning is a customer-facing business process.

Which of the following is a type of effectiveness MIS metric?

What are the quantifiable metrics a company uses to evaluate progress toward critical success factors?